Management Consultancy: Conflict Management, Communication, Engagement

This report reflects on three key events in a management consultancy context: conflict management, communication skills, and employee engagement. It discusses the importance of conflict management in fostering learning and improving team outcomes, highlighting different conflict control styles. The report emphasizes the role of communication skills in personal and professional life, particularly in overcoming challenges as an introvert and enhancing presentation abilities. Furthermore, it explores the significance of employee engagement in boosting productivity, work quality, and talent retention, both in organizational and learning environments. The rationale for selecting these events is their crucial role in personal and professional development. The report also covers what was learned from each event, including the importance of conflict resolution, effective communication strategies, and employee engagement techniques based on the GIBBS model.

Management
Consultancy
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Event one: Conflict management...........................................................................................3
Event two: Communication skills..........................................................................................3
Event Three: Employee engagement......................................................................................4
Rationale.................................................................................................................................5
What I learned........................................................................................................................5
GIBBS MODEL.....................................................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
An enterprise event is a definable occurrence in a enterprise scenario. It may be a not
unusual place high-stage incidence, which include a client setting an order. Business occasions
outline vast happenings that exceptional elements of the enterprise should check in and act upon
through the use of exceptional applications (Codagnone, 2021). This report is based on the three
events which are Conflict management, Communication skills and employee engagement. Based
on these three events this report covered reflection.
MAIN BODY
Event one: Conflict management
Conflict management is procedure of limiting negative aspects of the conflict while rising
positive aspects of the conflict. The aim of a conflict management is to increase learning and
entire team outcomes, considering the effectiveness and performance in an organizational based
setting. Conflict decision entails the reduction, elimination, or termination of all paperwork and
varieties of conflicts. Five patterns for conflicts control, competing, compromising,
collaborating, avoiding, and accommodating. Businesses can advantage from suitable sorts and
ranges of conflicts. That is the purpose of conflicts control, and now no longer the purpose of
conflicts decision. Conflict control does now no longer mean conflicts decision. Conflict control
minimizes the terrible consequences of conflicts and promotes the fantastic consequences of
conflicts with the intention of enhancing gaining knowledge of in an organization. Properly
controlled conflicts will increase organizational gaining knowledge of through growing the
variety of questions requested and encourages human beings to mission the popularity.
Organizational conflicts on the interpersonal stage consist of disputes among friends in addition
to supervisor-subordinate conflicts (Ika, 2021). To overcome from the conflicts communication
skills play huge role in manage the conflicts in personal as well as in professional life.
Event two: Communication skills
Communication is definitely the act of transferring the information from one place,
individual or organization to another. Every conversation involves (at least) one sender, a
message and a recipient. This may also sound simple; however conversation is virtually a
completely complicated subject. The transmission of the message from sender to recipient may
be suffering from a massive variety of things. These consist of our emotions, the cultural
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situation, the medium used to communicate, or even location. The complexity is why precise
conversation capabilities are taken into consideration so applicable with the aid of using
employers across the world: accurate, effective and unambiguous conversation is virtually
extraordinarily hard.
As an introvert personality learning communication skills is tough task. To overcome
form the issues and barriers build a confidence is more important to make an effective
conversation with other person as well enhance the communication skills. For presentation,
communication is essential. To communicate effectual manner in the company, person need to
be able to present their information in clear manner. Presentation skills are doesn't just mean
understating how to put a good set of powerpoint slides together, it defines engaging as well
connecting with an audience to get message across. As I have good knowledge about the
becoming the leader because of stage fear and I face issue in taking initiative. To overcome form
this I practice a lot in front of mirror and friends so that I will be the perfect in presentation. In
group discussion I was not able to give answer the question and my groups mates are cover my
points on my behalf. Now i try to enhance the skills through meeting new people and
communicate with different people so i can build my better communication skills.
Event Three: Employee engagement
Employee engagement is a essential idea within side the attempt to apprehend and
describe, each qualitatively and quantitatively, the character of the connection among an business
enterprise and its personnel. It is the quantity to which personnel sense obsessed on their jobs, is
dedicated to the business enterprise, and placed discretionary attempt into their work. Employee
engagement is going past activities, games, and events. It is drives performance, When personnel
are engaged they're much more likely to make investments within side the Work they do which
results in a better high-satisfactory of labour produced (Krans and Tuomainen, 2021). By making
an involvement in worker engagement, corporation might be capable to boom their productivity,
Work for high-satisfactory and keep best talents in company. employees engagement also works
in learning places such as group engagement for specific task or project. At learning institutes it
is most important to work in group with high level of understanding so that group members can
get favourable outcomes for particular assessment.
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Rationale
I selected these three events to carry out this report in successful manner. Each event is
play important role in personal and professional life. Conflict management helps in manage the
conflicts with others so that everything is clear among the person. Communication skills are part
of our life. This event enhances the personality at good manner. Through this event the
transferring of data and information become easier. Employee engagement is important to
manage the employees or staff members for better performance.
What I learned
Event one
The significance of conflict decision for administrative have to in no way be taken
lightly. Managing conflicts nicely can assist locate innovative answers to inner courting issues,
and may assist to save you environments that breed negativity, stress, demotivation and popular
worker unrest. The factor to do not forget is, conflicts isn't bad. Conflict may be very healthy. It
will increase focus of troubles that exist and affords a motive for locating a higher manner
forward. When conflicts is valued it encourages an surroundings in which extrude is visible as
positive a manner of creating matters higher. Conflict management performs a completely
essential position at places of work to save person conflicts and for the personnel to pay attention
on their work. The crew leaders should make certain that the jobs and obligations of every and
each worker are in reality handed directly to them. Many human beings view conflicts as bad,
bad, and generally tend to keep away from it. They consider that conflicts lead to “revolting”
feelings, mistrust, harm to relationships, etc. True, there are certainly many viable bad
consequences.
There are some areas where conflict management helps me in my life. Conflicts attention
interest on issues that want to be solved, however that have formerly been not noted or neglected.
Creation of energy, attention, and the incentive wanted for fixing issues. Released terrible
emotions (anger, tension, anxiety, sadness) and higher manipulate of emotions (Maundu and
Simiyu, 2021). Conflicts can also additionally save me confrontation from turning into extra
extreme or damaging. Enhanced fine of many decisions the critique of someone’s thoughts
through others encourages a extra thorough assessment of them. Also, dialogue of incompatible
thoughts can also additionally bring about adoption of a extra open-minded method to problems
and issues. Facilitation of know-how of different people’s views at the issues. Increased
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closeness with every different and relationships clean of irritations. If the conflicts are amongst
groups, it results in multiplied loyalty and cohesiveness. This similarly outcomes in better overall
performance and productivity. Stimulation of curiosity, interest, and facts search. Conflicts
additionally inspire the attention of latest thoughts and techniques and results in facilitation of
innovation and change. Growth conflicts can also additionally sell cognitive, social, and ethical
development.
Conflict regularly creates the arousal of effective poor emotions: anger, frustration,
suspicion, etc. Also, it may motive strain and anxiety, which could result in lack of sleep, lower
in productivity, and failure to be revolutionary or creative. At the equal time, conflict conditions
regularly require the cautious processing of complicated statistics along with the opponents’
reasons and intentions, their strategy, and the effect in their moves. This approach that so as to
remedy the conflicts constructively, you want to install a fantastic deal of cognitive effort. A
fantastic manner to grasp my abilities in dealing with conflicts and making them optimistic is to
take part in a few events, the camp that specializes in gentle abilities as a great deal as at the
tough abilities. In Explorers, we're privy to how effective conflict may be and the way crucial it's
far in negotiation. That’s why contributors of all our tasks work tough on gaining knowledge of
their conflict decision abilities with the assist of our gentle abilities facilitators.
Conflicts are arising anywhere in personal and professional life, but to manage the
conflicts is too much tough task but this is also an important as well to make and good and
healthy relationship with another person.
The process of conflict management based on the seven stages which are explained below
as;
 Identifying the conflicts in particular assessment is important to find out the actual issue.
 Analyzing the conflicts through conduct some survey or meeting.
 Identifying the alternative can help to reduce the conflicts.
 Application of conflicts resolution which can work as per environment and type of
conflict.
 Selecting best alternative so that avoiding the conflicts become easier.
 Implementing the solution so that we can know that idea is suitable or not.
 Reviewing the impact that conflicts are reducing or not.
Event Two
Communications is essential to the life and survival of human beings in addition to an
organization. It is a system of making and sharing ideas, information, views, facts, feelings, etc.
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some of the humans to attain a not unusual place understanding. Communication is the important
thing to the Directing characteristic of management. A supervisor can be enormously certified
and professional however if he does now no longer own excellent conversation skills, all his cap
potential will become irrelevant. A supervisor ought to speak his guidelines correctly to the
subordinates to get the Work achieved from them properly.
Process: Communications is a non-stop method which in particular entails three factors
that are. sender, message, and receiver. The factors worried within side the communication
method are defined in detail:
1. Sender, The sender or the communicator generates the message and conveys it to the
receiver. person is the supply and the only who begins off evolved the communicate .
2. Message It is the idea, information, view, fact, feeling, etc. this is generated through
the sender and is then meant to be communicated further.
3. Encoding, The message generated through the sender is encoded symbolically
including within side the shape of words, pictures, gestures, etc. earlier than it's far being
conveyed.
4. Media, It is the way wherein the encoded message is transmitted. The message can be
transmitted orally or in writing. The medium of communicate consists of Smartphone, internet,
post, fax, e-mail, etc. The desire of medium is determined through the sender.
5. Decoding, It is the method of changing the symbols encoded through the sender. After
deciphering the message is acquired through the receiver.
6. Receiver, He is the individual that is ultimate within side the chain and for whom the
message became despatched through the sender. Once the receiver gets the message and is aware
it in right angle and acts consistent with the message, handiest then the reason of communication
is successful.
7. Feedback, Once the receiver confirms to the sender that he has acquired the message
and understood it, the method of communication is complete.
8. Noise, It refers to any obstruction this is because of the sender, message or receiver for
the duration of the method of communication. For example, terrible Smartphone connection,
defective encoding, defective deciphering, inattentive receiver, terrible expertise of message
because of prejudice or irrelevant gestures, etc.
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Being capable of talk efficaciously is possibly the maximum essential of all existence
abilities. It is what allows us to by skip records to different humans and to recognize what's
stated to us. Communication, at its simplest, is the act of moving records from one area to
another. It can be vocally (the usage of voice), written (the usage of revealed or virtual media
which include books, magazines, web sites or emails), visually (the usage of logos, maps, charts
or graphs) or non-verbally (the usage of frame language, gestures and the tone and pitch of
voice). In practice, it is usually a aggregate of numerous of those (Moore, 2021). Communication
abilities are wanted to talk accurately with a extensive style of humans while keeping top eye
contact, reveal a various vocabulary and tailor your language for my audience, concentrate
efficaciously, gift my thoughts accurately, write surely and concisely, and work properly in a
group. Many of those are important abilities that maximum employers seek at workplace.
Firstly I was very an introvert and I have stage fear as well, through this event I am able
to enhance my communication skills and now I can present my thoughts and views in good
manner. In group discussion and presentation communication process is play huge role in present
my thought and ideas in front of supervisors in very clear manner. As a leaner the
communication process is important to give a best presentation at workplace which is
understandable.
Event Three
Employee engagement is quick turning into one of the maximum critical signs in gauging
Work satisfaction. Employees these days are searching out greater than only a nine-to-five job.
They need to be worried of their work, obsessed on the agency they works for and devoted to
their fellow workers. In a observe of businesses with over 500 employees, researchers discovered
that 71% of managers felt that worker engagement turned into one of the maximum critical
elements in average employer success. Despite worker engagement being regarded as a high-
quality employer-wide, the bulk of personnel are disengaged at workplace. According to Gallup
data, best 33% of personnel suggested they're engaged at workplace. Low engagement may be
because of numerous elements consisting of loss of reputation with the aid of using managers,
terrible employer conversation and now no longer being aligned with the undertaking of the
employer. It’s clean that employer leaders want to begin viewing worker engagement as a
strategic commercial enterprise goal due to the fact engaged personnel cause long-time period
worker retention, better stages of productiveness and advanced nice of labour. When employees
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are engaged, they're much more likely to make investments within side the Work they do which
results in a better nice of labour produced (Satata, 2021). Employees who're engaged are greater
worried and Work tougher whilst disengaged personnel are in all likelihood to best do the naked
minimal to get with the aid of using. This holds proper for corporations throughout multi-
industries consisting of healthcare corporations or factories. HBR additionally discovered that
corporations which scored better in worker engagement suggested 48 % were protection
incidents and 41% were affected person protection incidents. Employee engagement desires to
move past a cool-searching desk within side the spoil room, or vibrant incentives like bendy
Work hours or bringing canine to work. Employees who're really engaged might be influenced to
do their first-class Work each day and live with a employer who's taking worker engagement
seriously. By making an investment in worker engagement, my employer might be capable of
boom productiveness, Work nice, and keep best talent.
Employees engagement for workplace is helps in increase the understanding level among
the workers and enhance the performance for specific targets. For me its quite tough to engage
with co workers because of introvert personality, but i try to communicate with people and try to
understand their thoughts so that i can match their level and increase the engagement.
GIBBS MODEL
One of the maximum well-known cyclical model of mirrored image main through six
ranges exploring an experience: description, feelings, evaluation, analysis, end and movement
plan. It gives a framework for inspecting experiences, and given its cyclic nature lends itself in
particular properly to repeated experiences, permitting you to study and plan from matters that
both went properly or did not move properly.
Description: For an assessed written institution-work task, my institution (three others from
my course) and I determined to divide the special sections among us in order that we simplest
had to investigate one detail each. We anticipated we may want to simply piece the task
collectively within side the afternoon the day earlier than the cut-off date, which means that we
didn’t ought to time table to take a seat down and write it collectively. However, while we sat
down it become clean the sections weren’t written within side the identical writing style. group
consequently needed to rewrite maximum of the task to make it a logical piece of work. We had
given ourselves sufficient time earlier than the cut-off date to in my opinion write our very own
sections, but we did now no longer plan a fantastic deal of time to rewrite if something have been
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to head wrong. Therefore, individuals of the institution needed to drop their plans that night so
the task could be completed in time for the cut-off date.
Feelings: Before we got here collectively and realised we nonetheless had quite a few work
to do, I changed into pretty satisfied and concept we were clever whilst we divided the work
among us. When we realised we couldn’t hand within side the challenge love it changed into, I
were given pretty frustrated (Rahman and Nasryah, 2021). I changed into sure it changed into
going to work, and consequently I had little motivation to clearly do the rewriting. Given that
multiple human beings from the institution needed to cancel their plans I ended up feeling pretty
guilty, which clearly helped me to work more difficult within side the night time and get the
work carried out faster. Looking back, I’m feeling glad that we determined to place within side
the work.
Evaluation: The matters that have been true and laboured properly changed into the truth
that every organization member produced true nice Work for the agreed deadline. Moreover, the
truth that humans from the organization cancelled plans encouraged us to Work tougher within
side the evening. That contributed definitely to the organization’s Work ethic. The matters that
honestly didn’t Work changed into that we assumed we wrote within side the identical way, and
consequently the general time plan of the organization failed.
Analysis: I suppose the motive that our preliminary department of worker went nicely
become due to the fact everybody had a say in what a part of the venture they desired to Work
on, and we divided consistent with people’s self-diagnosed strengths. I even have skilled
operating this manner earlier than and located whilst I’m operating on my own I experience
operating in regions that fit my strengths. It appears herbal to me that that is additionally the case
in groups. I suppose, we concept that this technique could keep us time whilst piecing
collectively the sections within side the end, and consequently we didn’t suppose it via. In
reality, it ended up costing us a ways extra time than anticipated and we additionally needed to
strain and rush via the rewrite. I suppose the reality we hadn’t deliberate how we had been
writing and structuring the sections led us to this situation.
Conclusion: I found out that after a set desires to divide work, we should plan how we need
every segment to appearance and feel having accomplished this will probably have made it
viable to position the sections collectively and put up without plenty or any rewriting. Moreover,
I will preserve to have humans self-pick out their strengths and probable even advice the use of
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the ‘Belbin group roles’-framework with longer projects. Lastly, I found out that we every so
often need to assignment the selections we appear to agree on within side the institution to make
certain that we aren't agreeing simply due to groupthink.
Action plan: When I’m operating with a set subsequent time, I will speak to them
approximately what strengths they have. This is straightforward to do and keep in mind in a
primary meeting, and additionally probably works as an ice-breaker if we don’t recognize every
different well. Next, if we determine to divide work , I will insist that we plan out what we
anticipate from it beforehand (Skarlato, 2021). Potentially I could propose writing the creation or
first phase collectively first, in order that we've got a reference for while we're writing our very
own parts. I’m assured this modern enjoy might be sufficient to strike a cord in me to signify this
if each person says we need to divide up the Work within side the future. Lastly, I will ask if we
will undertaking our preliminary choices in order that we're assured we're making
knowledgeable choices to keep away from groupthink. If I even have any concerns, I will inform
the group. I assume via way of means of remembering I need the nice end result viable will make
me be capable of vary even if it feels uncomfortable.
CONCLUSION
It is concluded the above report, there are three important events are covered in above
report which are play huge role in life and corporate life to become more successful. At each
stage learning abilities is high. Through gibbs model of reflection understanding level become
more easy and it evaluate the learning as per experience. This model provides balanced and
appropriate judgments.
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in a Lean Manufacturing Environment (Doctoral dissertation, Grand Canyon
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Understanding of Pediatric Resident Communication Skills and Disruptive Behavior
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Courses with a Common Rubric.
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SKILLS (Doctoral dissertation, Universitas Muhammadiyah Malang).
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