Consultancy Project Proposal: Marriott Hotel Employee Skills

This consultancy project proposal, submitted by Oltita Huma, addresses the need to enhance employee skills at the Marriott Hotel in response to increasing competition and a decline in customer satisfaction. The proposal outlines the current situation, identifying issues such as a lack of employee skills in customer interaction and motivation for training. It proposes objectives including one-to-one training and job rotation programs. The analysis considers both internal and external factors, including high competition from budget hotels. The proposal also discusses managerial changes within the hospitality sector, management theories, managerial problems, and the responsibilities of managers. It includes strategic planning elements for Marriott, such as vision and mission statements, gap analysis, SMART goals, and progress monitoring. References are provided to support the analysis and proposed solutions.

CONSULTANCY PROJECT
PROPOSAL
2.1-2.4

Introduction
As there is competition in hotel industry so firms should
provide plans in order to provide effective services to
all their customers so they will increase their
profitability ratios
1

Objectives
• One to one training for all employees interested in
developing their skills and acquire new knowledge on
the current job;
• Develop a job rotation program for the employees that
are willing to change their current role and improve their
career chances;

Different types of managerial changes
within the Hospitality sector
• High Competition
• Improper Efforts linked with marketing
• Energy Management difficulties
• Poor Customer satisfaction level
• Lack of productive managers and chefs
• High Service rates
• Cleanliness issues

The different types of management
theories
• Contingency Theory
• System Theory
• Chaos Theory
• Theory X and Y

Managerial problems and issues related
with hospitality industry
• More competition in hospital sector
• Retention of Loyal customers
• Finding best employees who can work effectively
• Cost of operating

The main responsibilities of mangers
• Leadership
• Administration
• Delegation
• Communication
• Training:

Strategic planning of Marriott
• Prepare vision statement
• Mission statements
• Perform a Gap Analysis:
• WRITE SMART GOALS
• MONITOR PROGRESS:

REFERENCES
Bhargava, A. and Pathy, M., 2011. Perception of student
teachers about teaching competencies. American
International Journal of Contemporary Research. 1(1).
pp.77-81.
Bryson, J.M., 2011. Strategic planning for public and
nonprofit organizations: A guide to strengthening and
sustaining organizational achievement (Vol. 1). John
Wiley & Sons.

Thank You