Consultancy in Practice: Skills Development, Learning and Action Plan

This report explores the skills developed and enhanced through a consultancy project focused on addressing employee retention issues. The author reflects on improved communication, leadership, and analytical thinking skills, and discusses how these learnings can be applied to a future career in HR. The report outlines an action plan for continued skills development in problem-solving, project management, and teamwork. It also includes a sample job description and curriculum vitae, highlighting the skills and experiences gained. The conclusion emphasizes the importance of HR professionals developing skills to handle employee conflicts and improve overall business efficiency, with training and development programs playing a crucial role in enhancing employee contributions.

Consultancy in Practice

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
TASK 1............................................................................................................................................4
Which skills have you developed and/or enhanced as a result of the project........................4
What do you know now that you didn’t know at the start of the process?.............................5
To what extent has your level of confidence improved ........................................................5
How could you use your learning in your future career?.......................................................5
TASK 2............................................................................................................................................6
Task 3...............................................................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCE.................................................................................................................................10

INTRODUCTION
Business environment is defined as the set of various internal as well as external factors
that impacts business performance and practices in positive as well as negative manner. In
business various problems are raised due to complexity of current business environment.
Problems are related to employees and management of organisation that affect business
efficiency and effectiveness. It becomes important for organisation to solve these issues in order
to sustain in competitive business environment. It is necessary to develop some specific skills
that help business to resolve sudden problems and run business operations with efficiency. This
report covers discussion of various skills gaps that help in learning process and solve client's
problem. Career learning as well as action plan in being explained in this report.
MAIN BODY
TASK 1
Which skills have you developed and/or enhanced as a result of the project
It is the college project in which I have taken participation as a human resource
consultant in order to resolve business problem. It is observed by me that employee retention is
the biggest problem which is regularly increasing. To resolve this problem as a HR consultant
have conducted a meeting in which organisational employee are invited for the purpose of
finding root cause of problem. During meeting, I have realise that effective communication skills
play significant role in resolving employees related problems. It is necessary to involve
employees in decision-making process that enhances there engagement level as well as
encourage them to attain determined goals and objectives in efficient manner (Bratton,and Gold,
2017). As per the result of project, I have analysed that there is various skills are developed in
my personality that help me to perform defined task in proper way. In the employee engagement
session, communication skills, coordination skills, time-management and various other skills that
help me to mould employees behaviour towards organisation. Communication skill help me to
communicate with employees and understanding their point of view and resolve their problems.
As I lead the meeting that improves my leadership quality that help me to perform defined
operations in right direction and attain business goals and objectives. As a result of this project, I

have improve my analytical thinking that help me to take effective and efficient decisions
according to situation and resolve employee problems.
What do you know now that you didn’t know at the start of the process?
In the starting phrase of process, there is various things that which I did not know impacts
overall effectiveness of project. There is various HR challenges are faced by me due to lake of
understanding regarding higher eduction recruitment (Wild, 2017). I have knowledge and
understanding related to different HR challenges that are raised in business such as talent
management, conflicts among employees and various other. But after conducting the project, I
have learnt various challenges that might be faced by me such as talent retention, employee
health and well-being, managing relationships, diversity at workplace and training as well as
development strategies. Along with that, I have learnt different HR operations and functions and
how to modify them according to situations. During the process, as a HR consultant have
analysed that higher education recruitment is the most appropriate method to recruit talented and
skilled employee in organisation. It is also termed as the campus recruitment which is used by
the organisation to recruit employees in organisation (Jordan, ed., 2020). I have faced various
difficulties in understanding perceptive of every member which is different of every one from
each other. Before conducting this project, I have no understanding regarding difficulties in
management but after starting project, I have learnt about challenges that are faced by an
organisation in managing project work in efficient manner.
To what extent has your level of confidence improved
It is realised by me that through conducting the process or meeting, there is high level of
confidence is improved that help me to perform defined operations with great efficiency and
effectiveness. As per the participating in this project, I have felt that my confidence level is boost
in terms of communicating with others and understanding with them. Before that, I was not able
to interact or communicate with employees properly that impacts employees motivation and
inspiration. Along with that, I have analysed that my time-management and coordination skills
are improved that help me to manage employees and work in best possible manner (King-White,
2018). All these things boost my confidence level that enable me to attain determined goals and
objectives in efficient manner.

How could you use your learning in your future career?
As I have leant various things through conducting the project that help me in attaining
career goals and objectives. I an seeing my career HR field so, these experiences and skills help
me to perform job roles with efficiency. Skills and competencies such as effective
communication, time-management and leadership skills are required in every field to complete
work in defined manner (Schafferer, 2017). As through leading the project, leadership qualities
are enhanced in personality that help me to lead employees towards attaining business
determined objectives. It is important for me in my career because I have analysed that business
requires employees who possess various multiple skills and able to handle various task at a time
plays important role in accomplishing business objectives. As per this experience, as a HR
consultant, l have learnt that how an individual manage their work in defined period of time. In
this project, I have learnt time management that help me to complete determined operations on
time with efficiency. With the help of these skills and competencies that are developed during
project enable me to choose right direction for career according to my interest area (Prasad,
2020). This experience helps me to attain various development opportunities in career. During
the process of project, I have knew that what questions are asked to interviewee in interview in
the process of campus recruitment. It enhances the chances of getting selected in higher
education recruitment. So, I have realised that these experience help me to gain various career
opportunities.
TASK 2
Action plan
Skills Actions to be taken Timescale
Problem Solving Problem solving is defined as the skills which is
important to develop because it help to resolve various
problems that are faced during performance and
impacts overall efficiency. Problems might be raised in
any situation and affect performance. For the purpose
of solving problems it is important to concentrate on
the development of critical skills that enable to analyse
situation and take proper decisions to resolve these
9 months

issues (Smith, 2017). As a HR consultant have analyse
the situation and root cause of problem than develop
planning to resolve these issues that improve
performance and functionality. It helps me in solving
employee conflicts and other organisational puzzles.
Project
management
Project management is important skills that need to be
improved for performing best in defined project and
manage all activities. As this project is based on
management so, it becomes important to develop
project management skills that help to compete project
with efficiency (Turner, Lucas, and Whitaker, 2018).
For the purpose of developing project management
skill, I took participate in various number of projects,
develop efficient plan according to time. I have
develop various standards that enable me to perform
operations in right direction.
8 months
Teamwork and
collaboration
Teamwork as well as collaboration plays important
role to complete defined task in best possible manner
through support of every team member. In this project,
I have to work with number of people so it is important
to develop teamwork and collaboration skills to
manage employees. To develop this skill, I have taken
various actions such as engage with more people and
understand their point of view as well as behaviour
than influence them accordingly to work towards
attaining determined objectives (Vaughan,ed., 2017). I
have taken participation in various group task that help
me to understand other emotions and work with than
efficiently.
11 months

Task 3
JOB Description
Job title: Human resource consultant
Reporting to: HR department
Job description: To perform the operations as well as functions of management in efficient
manner.
Duties and Obligations:
 Develop HR policies Hiring suitable employees
skills and competencies:
 Understanding of marketing environment.
 Problem solving ability
 Effective communication skill
Curriculum Vitae
Johnson Daniel
Address: 254, golden port street
Contact No.: 2514336942
E-mail: [e-mail]
OBJECTIVE: Use all capabilities to perform management task that enable me to contribute in
attaining determined goals and objectives as well as ensuring valuable contribution in their
processes.
Education:
 Bachelors in Human resource management, University of London
 Masters in Human resource management , University of London
Work Experience:

 6 months internship in HR field in Retract bank
 1 year experience as a junior HR consultant
Skills possessed:
 Effective managerial hard and soft abilities
 Computer skills
Personal Data:
Gender: Male
Father's name: Roe Johnson
Marital Status: Unmarried
Date of Birth: 18/09/1995
Languages known: English, Spanish, German
CONCLUSION
As per above report, it can be concluded that business faced various problems due to
conflicts and turnover of employees that impacts overall performance and efficiency of business.
It is important for human resource of organisation to develop various skills and competencies
that enable them to handle various issues and problems. There is training and development
programmes are conducted by the organisation to improve employees skills that enhances their
contribution in the attainment of business goals and objectives. Proper action plan help an
individual to develop specific skills and competencies in defined period of time that help to
improve overall efficiency and effectiveness.

REFERENCE
Book and journal
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Jordan, D. ed., 2020. The Business of Heritage: Global Archaeology and International
Consultancy. Cambridge Scholars Publishing.
King-White, R., 2018. 10 “Some Kind of Joke”: Consultancy Firms and College Athletics.
In Sport and the Neoliberal University (pp. 208-222). Rutgers University Press.
Prasad, L.M., 2020. Principles and practice of management. Sultan Chand & Sons.
Schafferer, C., 2017. The Globalization of Political Marketing: An Introduction. In Election
Campaigning in East and Southeast Asia (pp. 1-9). Routledge.
Smith, C., 2017. Making sense of project realities: Theory, practice and the pursuit of
performance. Routledge.
Turner, T., Lucas, M. and Whitaker, C., 2018. Peer supervision in coaching and mentoring: A
versatile guide for reflective practice. Routledge.
Vaughan, L. ed., 2017. Practice-based design research. Bloomsbury Publishing.
Wild, T., 2017. Best practice in inventory management. Routledge.