Analysis of Tourism Consumer Behaviour for Expat Explore Travel Ltd

This report examines tourism consumer behavior, focusing on factors influencing decisions, the impact of digital technology, and the stages of consumer decision-making. It analyzes how social, personal, cultural, and psychological factors affect consumer choices within the context of Expat Explore Travel Ltd. The report explores the changing trends in consumer behavior due to digital advancements, evaluates market research approaches, and compares B2B and B2C decision-making in the hospitality industry. It also investigates the importance of mapping purchase paths for marketers and provides insights into how marketers can influence different stages of the tourism decision-making process. Overall, the report provides a comprehensive overview of consumer behavior in the tourism sector, offering valuable insights for businesses like Expat Explore Travel Ltd.

Tourism Consumer
Behaviour and Insight

Table of Contents
INTRODUCTION...........................................................................................................................1
Investigation about distinct factors impacting on behaviours and attitudes................................1
Exploring the ways trends concerned with consumers are changing with digital technology
impacts.........................................................................................................................................2
Examining consumer decision making stages.............................................................................3
Exploring the reasons why it is significant for marketers to map purchase path and understand
consumer decision making..........................................................................................................4
Comparison and contrast of differences among hospitality decision making within B2B and
B2C..............................................................................................................................................5
Evaluation of approaches for market research.............................................................................7
Evaluation of the ways marketers can influence different stages related to tourism decision
making process............................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Tourism industry is considered as one of the developing sector across the world (Frantál and
Urbánková, 2017). Respective sector is not only exploring its business and this also facilitates
several opportunities to country for maximising its GDP through facilitating opportunities of
income to individuals. Consumer behaviour is undertaken as the research that is associated with
development of relations within business for accomplishing the purchase cycle. Also, the
customer behaviour of tourism firm in order to grab the attention of audience, this is vital for
entity to deal with tourism sector for managing the client’s behaviours through utilising several
techniques. For this report, the undertaken organisation is Expat Explore Travel Ltd which is a
leading multinational tourism firm that manages tour operations at large scale.
The topics which are covered in this report are various factors which influence customer
behaviours, stages of the consumer decision making journey. Moreover, different approaches to
market research and methods of research used for understanding the decision making process are
also discussed in this report.
Investigation about distinct factors impacting on behaviours and attitudes
In a tourism company there are various attributes which have an effect on at the client
behaviour and attributes and it is crucial for organisation manipulate to recognize the ones detail
and broaden strategies or plans as a result. Beneath clarification of a number of the primary
attributes are given in admire of Expat Explore Travel Ltd:-
Social factors – This detail normal in the society wherein customer lives which effect on
the client behaviour and attitudes within tourism agency. In line with this element an individual
can get brought on through social elements like own family, roles and status as well as reference
employer (Hsu and Huang, 2016). So it's miles critical for Expat Explore Travel Ltd to
apprehend social component of those target audience whom they're concentrated on. In
appreciate of this respective resort additionally want to determine patron’s life-style, earnings
degree, age, size and so on.
Personal factors – Respective issue is associated with private attributed of a target
audience to whom enterprise is focused on. It is vital for a company to decide non-public issue of
a client as with a purpose to assist in decision making. In recognize of this factors want to be
considered with the useful resource of Expat Explore Travel Ltd manager are age, existence
1

cycle, career, economic state of affairs, lifestyle, character and plenty of greater to influence
behaviours of consumers.
Cultural factors – The respective component is subdivided into 3 factors i.e. tradition,
way of life and social class of a customer. According to way of life element, respective
organisation needs to apprehend consumer’s beliefs, price, and customs which they take a look
at. In recognize of customer way of life this is cohesive organization which exists in a large
culture which include their faith (Kim, Hlee and Joun, 2016). The ultimate is consumer social
magnificence it really is determined by way of the mixture of numerous components together
with profession, income, training, wealth and so forth. For respective corporation supervisor it's
far crucial to considered as these all effect on patron behaviour and attitudes.
Psychological factors –In respect of this factor there are various intellectual factors that
effect on the consumer behaviour and attributes. This can encompass factors like motivation,
belief, studying similarly to ideals and attitudes. So it's far important for respective enterprise to
recognize the elements which inspire patron to imaginative and prescient their lodge in addition
to what are their belief while travelling to it.
Exploring the ways trends concerned with consumers are changing with digital technology
impacts
Digital technology is taken into consideration as term that is encompass electronic
equipment, devices, device further to resources which generate, technique in addition to keep
records (Mohsin, Ramble and Alkhulayfi, 2016). Now due to virtual era there may be big
alternate take location that are associated with communiqué, management of labour, amusement,
commercial company operations, advertising and marketing and advertising and so on. There are
several examples of digital era which include website, social media. Computer, Smartphone,
robotics and masses of others. There are several factors which display customer traits are
converting due to effect of digital era in tourism company, from which some are referred to
below:-
Consumer’s desires have modified – because of technology choice of tourism
consumers get changed truly. It is so due to advent of online tourism products similarly to
services as via this patron can get products and provider each time they want. For Expat Explore
Travel Ltd, in past consumer e-book hotel room by way of going at inn but now customer can
eBook rooms from anywhere through virtual generation and net connectivity.
2

Patron are more connected to company – As almost each tourism companies are
adopting virtual era the patron get more related that beautify their expectations. That is occurring
due to excessive in addition to more state-of-the-art strategies or equipment is utilized by inn a
good way to fulfil patron want efficaciously.
Help in getting access to records greater clean – virtual technology assist agencies in
having access to information efficiently and clean via precise social media or specific channels.
Due to this purchaser get greater updated about the exclusive motel brands and their centres. This
can straight away effect on their selection making in addition to behaviour.
Furthermore there are numerous growing tendencies in tourism industry which impact on
the choice making of clients, few of them are given underneath:-
Robots use – steady with this trend, inn take robots as their staffs who assist in handing
over meals on table, offer bill and so on (Chang and Katrichis, 2016).
Emphasis on fitness and well being – In admire of this fashion there are several resort
who provide particular offerings to fitness freak humans which encompass pool, fitness centre,
spa, yoga centre, nutrition infused shower water, wholesome food desire and so on.
Examining consumer decision making stages
Purchaser selection making is important for entity as this assists them to decide the desires
and dreams of customers as well as manner that can be utilised via business enterprise for
wearing out those necessities (Lu, Chen and Law, 2018). So, there is various steps inner
consumer’s selection making strategies which are probably described beneath:
Need recognition: That is taken into consideration because the initial step; on this clients
determined the necessities of goods or provider that one need to devour. In appreciate of Expat
Explore Travel Ltd, they'll determine its targeted marketplace as well as goals of audiences
simply so it could utilise this as a possibilities.
Seeking records: Within this clients may carry out studies for gathering statistics
associated with offerings by means of which they'll accomplish its expectation. In recognize of
Expat Explore Travel Ltd, they might gather statistics of their client’s requirements and goals in
order that it is able to gives services therefore.
Assessment of alternatives: With respective step, customers would attempt to decide the
alternatives which might be to be had at market location similarly with product lifecycle
(Labanauskaitė, Fiore and Stašys, 2020). In this stage, customers are figuring out the powerful
3

options with the aid of which they'll capable to accomplish their goals and expectancies in
powerful and inexperienced way.
Purchase choice: That is taken into consideration to be the fourth steps into preference
making technique. Herein customers ought to undertake purchasing for desire of these services
that accomplish its needs in lots efficacious and green manner.
Post buy behaviour: With respective step, the important thing characteristic is executed
via entity from which customers buy gadgets or avail offerings. As an instance, in case
customers avail services from Expat Explore Travel Ltd then that are its accountabilities to
facilitate after profits services to them. So for instance, it has to take hints, feedbacks and others.
The above described steps are essential for Expat Explore Travel Ltd to pick out
knowledge the customers’ selection making. Moreover, that is also undertaken as customers’
choice making adventure mapping as this defines systematized ranges from pre to location up
buy.
Exploring the reasons why it is significant for marketers to map purchase path and understand
consumer decision making
At tourism employer, there can be higher competitions which have impacts upon its
enterprise practices as well as earnings (Bowen and Whalen, 2017). Moreover, that is important
for Expat Explore Travel Ltd to map a path for buying as this assists them to determined risk.
Few of the important thing reasons for it are defined beneath:
Technology impacts: by using this entity can bale to maximise its competition and
market shares. In context of Expat Explore Travel Ltd, they require to evolve new in addition to
beef up era in order that it is able to turn out to be in a position to capture the eye of large tourist
that drives inside the route of maximisation into profits. Similarly to this, respective entity can
also adapt develop technology with a purpose to promote their business company services at
market location.
Affects of advertising blend: This precise elements would possibly assists entity to
decorate its role of business at cantered as well as capacity marketplace as this will drives them
toward providing appropriate items or services at powerful period and regions. In appreciate of
Expat Explore Travel Ltd; this is crucial for them to undertake such aspects of advertising and
marketing blend effectively which are probably product, price, location and advertising. It’s so as
this aids them to formulate suitable decisions related to its company and services.
4

in conjunction with this, amongst above noted components Expat Explore Travel Ltd also must
adopt ideas similarly to version that assists them in facilitating effective choice to entrepreneurs
for aping course to shop for and recognize clients selection making at tourism enterprise a
number of them are defined below:
Emotional view: this is crucial for Expat Explore Travel Ltd to determine the emotional
elements of clients as this aids them to understand its goals and expectation, based completely
upon which they may capable of provide services efficiently and correctly (Tussyadiah, Wang
and Jia, 2017).
Within the means view version: that is crucial for Expat Explore Travel Ltd to
undertake financial recognition of customers as with the useful resource of this they come to be
prepared to facilitate services as in step with its financial system or sales.
Comparison and contrast of differences among hospitality decision making within B2B and B2C
An enterprise may additionally conduct organisation in strategies i.e. business employer to
agency (B2B) and enterprise to organization (B2C). The style of carrying out organization are
notable in each business organisation but of them need to examine decision making technique for
developing powerful desire. Beneath a number of the exceptional of B2B and B2C are given
alongside side the tourism decision making method:-
Basis B2B B2C
Customer In this channel, most of the
purchaser of the organisation
of Expat Explore Travel Ltd is
other business organization
gadgets which might be selling
the product and offerings to
further customers.
In context of enterprise that is
Expat Explore Travel Ltd, to
client the forestall client at the
and client of the business
enterprise is the individual that
consume the manufacturing
offerings for fulfilling their
wishes and necessities. They
usually use the products for
self-delight we're there is no
involvement of destiny sale.
Criteria of Focus Business to organization On the opposite side the
5

business enterprise constantly
recognition on increasing the
relationships amongst certainly
one of a kind bureaucracy with
the intention to artwork for
longer time frame as well as
come to be and end up durable
partners.
enterprise to consumer
business enterprise
consciousness on improving
the consumer relationships by
way of managing the clients
and supplying them a liquid
products and services. They
normally use a right
administrative device to
manipulate the customers and
their individuals of the own
family.
Initiation of brand value The beginning of this agency
is which consist of time with
other sorts and managing
effective relationships as a
manner to carry out their
function within the first-class
manner
Under the organization to
patron agency they utilise their
time in managing customers in
contributing toward the precise
consumer manage system for
compiling the advantages.
Sales drivers Within Expat Explore Travel
Ltd, B2B contracts are bold by
network evidence and really
worth planned.
In B2C movements by using
way of giving mindfulness
deals can be driven with the
aid of governments which
motive the affiliation to make
extra steadfast customers.
Buying Decision making Dynamic in B2B bodily video
games are organized and
revered industrial legitimate...
Choices below B2C wearing
activities are mentioned
through embraced emotions
and desires of the client.
6

The tourism desire making procedure –
• Perceive need – In respect of B2B organizations turn into aware of want of different
organizations. In respect of Expat Explore Travel Ltd they’ll discover want of groups like
conference corridor, large lunch services to place of job. In understand of B2C they become
aware of want of clients which include availability for celebration, normal lunch or dinner
facility, live facility and so forth.
• Product specification – For B2B product specification finished via Expat Explore Travel
Ltd may be excellent as they want to expand a excellent relationship so that you can attract
greater companies. even as B2C product specification need to be easy and based totally on
product great in order that purchaser inspire to go to once more (Tale and Vizek, 2016).
• Evaluating suppliers – At this degree of procedure respective motel need to determine the
providers who will have an effect on to go to and purchase hotel products. In understand of
B2B vendors have to expert in coping with large call for at one time at the same time as in
B2C carriers should display off their product in best way which help in attracting customers.
• Shopping preference – in this section each enterprise similarly to customer take selection in
apprehend of respective motel merchandise. however time required through B2B is
exceedingly extra because of lengthy technique. while in B2C patron take choice with the
resource of them or by means of consulting any other man or woman who got here with him.
• Post purchase behaviour –For each lodge its miles essential to be terrific after income as
that growth goodwill. In B2B the Expat Explore Travel Ltd wants to do observe up for long
time an amazing manner to expand effective relation. however from B2C they might take
comments on the time in order that they sense precious.
Evaluation of approaches for market research
There are various strategies to marketplace research and techniques of research that are
used for information the selection making method, from which some are stated below in context
of Expat Explore Travel Ltd :-
• Individual, self and motivation – extremely good clients have notable persona, self-
components and thing of motivation. So it is vital for a corporation to recognize factors
associated with their capability client character, self-additives and motivational elements as that
assist in information their desire making way (Rather, Hollenbeck and Islam, 2019). In respect of
TUI institution there are unique individual based totally clients who encompass vintage age,
7

extra youthful couples, professional, and politicians and so on. Because of which their self-
element is terrific as all required for unique sorts of facilities. in addition their motivation
element is also outstanding along for extra youthful couple romantic environment, fancy dinner
and lunch affiliation and so on. Even as expert motivational element is proper and peaceful
surroundings, availability of net and so forth.
• Measures related client gaining knowledge of – its miles important for respective inn
to understand the consumer learning in case you want to elicit the favoured responses nicely. in
this purchaser determine wherein to shop for, a manner to use, a way to preserve and so forth. So
in apprehend of this, respective resort also can how case their services in very attractive way
which decorate purchaser getting to know further to encourage to shop for their services
efficiently. Understanding client belief – that is taken into consideration as another foremost
method that is finding to apprehend the customer preference making procedure in proper way. In
understand of this it is important for respective inn to recognize attitude of purchaser in order to
develop services or products subsequently (Mzembeandet. al.,2020). Moreover, it also
encourages customers to take selection for go to respective resort similarly to signify
extraordinary.
Evaluation of the ways marketers can influence different stages related to tourism decision
making process
There are numerous which display how advertising and advertising get have an impact on
the only of a type range of tourism selection making way, from which a few are noted below:-
• Have an effect on of way of lifestyles and tradition on behaviour of consumer – in
keeping with this aspect culture and sub way of life of a customer impact on their decision
making. for instance if a patron is from western way of life then they favoured to be room in that
respective cause further to need inn which display off their subculture and way of lifestyles
associated with it.
• Patter of client behaviour – In appreciate of this hotel want to determine the pattern that
how ordinary patron is purchasing their products and services (Varkaris and Neuhofer, 2017). If
they're ordinary then motel must provide a few offers to them so they develop powerful relation
that beautifies earnings.
• Position of opinion leader in influencing choice – In present day-day tie decision of a
customer get inspired by using the use of opinion leader so it's far critical for inn to enlarge
8

powerful relation to leader. It is so because thru this they offer high-quality comments
approximately hotel which decorate their marketplace price.
• Shopping for behaviour – The behaviour of customer is also vital to recognize. On this
lodge need to determine issue which impact on consumer choice or behaviour together with
economic view, passive view, emotional view or cognitive view. in keeping with which resort
want to expand desire.
CONCLUSION
Based upon the above report, this has been concluded that For all tourism firm, this is vital
to know the customer behaviours as by it they may able to formulate much appropriate offerings,
decisions and other. Moreover, it would aids entity to grab the attention of huge consumers at
market areas which drives towards enhancement into market shares as well as profit ration
effectively. In addition to this, there are various factors that affects upon tourism customer
attitudes like its trends, incomes and others because of this it is crucial for firm’s manager to
perform continuous research as well as provides services consequently. Additionally,
management also required to identify the ways associated with clients decision making so that it
may renders services in appropriate manner. This is also crucial for firm to ascertain factors
which influences tourism customers decision making process as it assists them to develop
decisions in order to overcome from adverse affects successfully. Apart from this, there are
various strategies by those marketers’ influences the decision taking of customers like provides
them facilities based upon its desires, adapts attracting market procedures and so on.
9

REFERENCES
Books and Journal
Bowen, J. and Whalen, E., 2017. Trends that are changing travel and tourism. Worldwide
Hospitality and Tourism Themes.
Chang, W. J. and Katrichis, J. M., 2016. A literature review of tourism management (1990–
2013): a content analysis perspective. Current Issues in Tourism. 19(8). pp.791-823.
Frantál, B. and Urbánková, R., 2017. Energy tourism: An emerging field of study. Current
Issues in Tourism. 20(13). pp.1395-1412.
Garner, B. and Ayala, C., 2019. Regional tourism at the farmers’ market: consumers’
preferences for local food products. International Journal of Culture, Tourism and
Hospitality Research.
Hsu, C. H. and Huang, S. S., 2016. Reconfiguring Chinese cultural values and their tourism
implications. Tourism Management. 54. pp.230-242.
Kim, J. Y., Hlee, S. and Joun, Y., 2016. Green practices of the hotel industry: Analysis through
the windows of smart tourism system. International Journal of Information
Management. 36(6). pp.1340-1349.
Labanauskaitė, D., Fiore, M. and Stašys, R., 2020. Use of E-marketing tools as communication
management in the tourism industry. Tourism Management Perspectives. 34. p.100652.
Litvin, S. W. and Dowling, K. M., 2018. Tripadvisor and hotel consumer brand loyalty. Current
Issues in Tourism, 21(8), pp.842-846.
Lu, Y., Chen, Z. and Law, R., 2018. Mapping the progress of social media research in hospitality
and tourism management from 2004 to 2014. Journal of Travel & Tourism Marketing.
35(2). pp.102-118.
Mohsin, A., Ramli, N. and Alkhulayfi, B. A., 2016. Halal tourism: Emerging
opportunities. Tourism Management Perspectives. 19. pp.137-143.
Rather, R. A., Hollebeek, L. D. and Islam, J. U., 2019. Tourism-based customer engagement:
The construct, antecedents, and consequences. The Service Industries Journal, 39(7-8),
pp.519-540.
Saarinen, J., 2018. Beyond growth thinking: the need to revisit sustainable development in
tourism. Tourism Geographies, 20(2), pp.337-340.
Tkalec, M. and Vizek, M., 2016. The price tag of tourism: does tourism activity increase the
prices of goods and services?. Tourism economics. 22(1). pp.93-109.
Tussyadiah, I. P., Wang, D. and Jia, C. H., 2017. Virtual reality and attitudes toward tourism
destinations. In Information and communication technologies in tourism 2017 (pp. 229-
239). Springer, Cham.
Varkaris, E. and Neuhofer, B., 2017. The influence of social media on the consumers’ hotel
decision journey. Journal of Hospitality and Tourism Technology.
10