Understanding Consumer Protection in Travel and Tourism Industry

This report delves into the critical aspects of consumer protection within the travel and tourism sector, analyzing key legislation and legal principles. It examines the Trades Description Act 1968, Consumer Protection Act 1987, and the Package Travel, Package Holidays and Package Tours Regulations 1992, highlighting their roles in safeguarding consumers. The report also explores duty of care and vicarious liability, emphasizing how organizations ensure better services and manage liabilities, including those related to accommodation services under the Hotel Proprietors Act 1956 and food hygiene regulations under the Food Act 1984. Furthermore, it discusses contract of supply of goods, tort of negligence, and nuisance, and their implications for service provision. The report concludes by analyzing the importance of valid contracts in resource management and meeting consumer needs, contrasting them with unfair contracts, and mentioning the development of various legislative measures.

3.2 Explaining consumer protection legislation in relation to travel and tourism customers
3.1Explaining contract legislation in relation to travel and tourism customers
The valid contract will lead to the better management of the resources and meeting the needs and demands of the customers while an unfair
contract will create confusion and conflicts. Various legislative measures are being developed such as:
 Trades Description Act 1968: This law prohibits the traders or the service provider to use the false practices
and deceits to cheat the customer such as various indications like price or quality of goods.
 Consumer protection Act 1987: This will look after the various measures or the factors that helps the company
to safeguard the consumer, while on a tour. It protects the consumer or the tourist from any sort of malpractices,
unsafe products and unhealthy locations.
 The Package Travel, Package Holidays and Package Tours Regulations
1992: This regulation will look after the safeguarding of the rights of the tourists by keeping a check on the
details of the Travel, holidays or Tours packages that are been provided by the service provider like Thomas
Cook.
 Duty of care and Vicarious liability: It will include the various sort of the cares and the measures that are been
taken into the consideration by the organisation in order to provide the better services to the customers or the
tourists by the tour operator. The different types of liabilities will help the company to meet the requirements of
the customers or the passengers in a better way, leading to the rise in their trust and the satisfaction level.
 Besides this the tourists and the service providers are liable under the accommodation services like Hotels or
inn. And is look after under the Hotel Proprietors Act 1956 and food hygiene regulations under the Food Act
1984, giving the clients a proper right to refuse to a service or food, if they are not satisfied.

 Tort of negligence and nuisance: It includes
the various form of effects that will occur
when the service provider will fail to provide
the proper services to customer or they face
any sort of disturbance in the services.

Contract of supply of goods- It
means that there might be a slight
change of goods and services offer
Besides this the tourists and the
service providers are liable
under the accommodation
services like Hotels or inn. And
is look after under the Hotel