Consumer Protection Legislation and Contracts in Travel and Tourism

This report examines consumer protection legislation within the travel and tourism sector, focusing on the rights and interests of consumers. It analyzes key legislations such as the Trade Descriptions Act of 1968 and the Consumer Protection Act of 1987, highlighting their importance in preventing misleading practices and ensuring fair treatment of customers by travel agencies and companies like Thomas Cook. The report details how these laws protect consumers from unfair pricing, substandard services, and misleading marketing. Furthermore, it explores the Unfair Trade Regulations of 2008 and the significance of contracts in the travel industry, emphasizing the elements of a fair contract, including offer, acceptance, certainty, consideration, and capacity. By understanding these legal frameworks, consumers can be better informed and protected when engaging in travel and tourism activities. The provided references support the analysis of consumer behavior, regulations and contract related legislation.

Contracts legislation in relation to travel and
tourism customers
Contract must be fair and clear between two parties for the
good consideration. For that company required to take some
actions and adopt some standards elements relevant to the
contract that helps to make clients happy and satisfied (Law and
et.al., 2015).
Offer: Offer is the statement on that behalf offeree going to be
agreed with the same. Offer is the kind of proposal to another
person on the behalf of some consideration.
Acceptance: hereby offer going to be accepted by offeree,
example customer sign that, they are purchasing the service
after detailed discussion with the agent.
Certainty: Certainty is about the code of conduct that must be
clear to both parties, otherwise contract would be void or null.
Certainty involves risk circumstances that can happened in
anytime in the particular situations.
Consideration: Consideration is the product or services for
which all contract or agreement has been done. Without a
consideration contract does not be binding by law.
Capacity: Capacity term defines the capabilities all
requirements without which parties will not get into the
agreement process.
Contract between company or party means consumer expect a goods or services with good care. For an example,
when client made a tour with the Thomas Cook. They liable to give good services with full protection laws ( Mason,
2015). For that following conditions must be followed.
 Disclose all information regarding tour packages.
 Locations
 Agreement must be created before
 Express and implied terms
 Amount of consideration
 There should adopted consumer protection laws and regulations (Morrison and Kaye, 2017).
Explaining consumer protection legislation in relation to
travel and tourism customers.
The most essential and vital stage is to adopt consumer protection act in order to protect the
interest and rights by the hand of agents, company etc. Thomas Cook has to abide Trade
Description act of 1968 prohibits the misleading activities with clients (Zhao and et.al., 2015).
Consumer Protection act 1987
The consumer protection act 1987 should be adopted by the Thomas Cook in order
to meet out the customer satisfaction and protection needs. This helps to protect from
misleading activities to clients (Legislation and ethnic in travel and tourism industry, 2015).
Sometimes, agents or companies might get hurt consumer goods and services and make them
fool. On that behalf, British Government has generated this consumer protection act under
some considerations. If consumer pay extra prices more than the exact prices. In that case
government take strict action against those companies or organisations. In other way, this law
helps against miss happening with innocent clients.
Following regulation helps consumer in following way:
 Establishing the product liability.
 Discovering legal authorities.
 Abolishing the supply standards goods and services.
Unfair trade regulations 2008: it is the kind of statutory instrument in the United
Kingdom made under the European Communities Act 1972. the main purpose of this
trade is that to reduce the Unfair commercial practice Directive. This act to protect
the consumer rights, misleading or aggressive marketing practices.
REFERENCES
Horner, S. and Swarbrooke, J., 2016. Consumer behaviour in tourism.
Routledge.
Ireland, N. and Britain, G., 20sssssssssssssss16. Organisation and control
of transport in the British Isles Public spending on transport in the
United Kingdom The operating industries in the United Kingdom
and Ireland Regulation Other organisations Concluding comments.
In Public Transport (pp. 15-32). Routledge.
Kucukusta, D. and et.al., 2015. Re-examining perceived usefulness and
ease of use in online booking: The case of Hong Kong online
users. International Journal of Contemporary Hospitality
Management. 27(2). pp.185-198.
LEGISLATION IN RELATION TO TRAVEL AND TOURISM