Impact of Consumer Protection Legislation on Travel and Tourism

This assignment examines the Consumer Protection Act and its implications for the travel and tourism industry, focusing on customer rights and regulations. It delves into the significance of the Consumer Protection Act 1987, outlining how it protects consumers and provides avenues for compensation in cases of service failures, such as delayed trains or unsatisfactory hotel stays. Additionally, the assignment explores the Trade Description Act 1968, ensuring accurate product and service descriptions, and the Package Travel Regulations, which mandate comprehensive information disclosure by tour operators. The assignment also covers the Regulation 2008, which protects against unfair trading practices, and the Health and Safety Act 1974, ensuring a safe environment for tourists. The analysis highlights the responsibilities of travel companies in providing accurate information, fair practices, and ensuring the safety and well-being of their customers, emphasizing the importance of these regulations in protecting consumers and promoting responsible business practices within the tourism sector.

TASK 3
3.2 Consumer protection legislation in relation to travel and tourism customers
Consumer Protection Act 1987 – This act is regarding the interest of consumers. There are certain rights which has been made for the
customers for their enjoyment. Under this the customers can claim for the compensation against the injury which has been provided by
Thomas Cook travel and tourism company. The customers have rights to claim the amount in different fields.
Rail industry – If the train has not arrival on time and the trip of people are missed then the consumer can claim for the compensation.
Holiday packages - If the visitor is not satisfied with the services of hotel and if there is written in agreement that customer will be
liable for compensate the amount then he/she can claim the amount.
Cruises and ferries - If any issues are faced by the customers regarding the booking of then they have right to claim the amount.
Consumer Protection Laws :
Trade description act 1968 – This act is relate with the description of goods and services which is traded. Through this act it provides
the protection to customers if there is any misdescription of products and services done by the hotel.
Package travel and regulation - This regulation is for individual to protect the package. Thomas Cook has to furnish all the
information which are related with tour so that tourist can also came to know about. The facilities should also be mentioned that what of
facilities will be provided to customers. If the tour operator has not provided the facilities then the customers can protect from them unfair
trading.
Regulation 2008 – In this the customers are protected from the unfair trading practices which has been done by the tour operators. If
there is any misleading of information regarding the advertisement or article then it is considered as unfair trading practices. Thomas Cook
has to provide all the relevant information to customers so that it will not take the place of unfair trading practices.
Health and safety act 1974 – The visitors have right to get the healthy and safety environment at destination place. It they are not
getting the proper environment then they can share their problems with high authority. It is also a responsibility of tour operator to provide
security to visitors so that can enjoy the trip in appropriate manner.