Westpac Job Advertisement: Contact Centre Consultant Role - Word File

This assignment involves analyzing a Westpac job advertisement for a Contact Centre Consultant role, with a focus on customer service. The student is tasked with creating a job advertisement using a Word document, adhering to specific formatting and content requirements. The advertisement's content is derived from a provided job description, and the student must ensure the ad is within the word limit (250-500 words) and includes appropriate headings, subheadings, and images. The assignment aims to assess the student's ability to create a professional job advertisement, demonstrating understanding of layout, formatting, and effective communication in a recruitment context. The student's work is available on Desklib, a platform offering a variety of study resources for students, including past papers and solved assignments.

WESTPAC CUSTOMER
CARE OPPORTUNITY
STUDENT NAME:
STUDENT ID:
STUDENT EMAIL: [e-mail]
WHAT WE OFFER
 You will be continuously learning, developing and receiving ongoing
feedback and support from our dedicated team who care about you.
 Once you have mastered a specialty, you will have opportunity to
rotate through different teams to develop your expertise on various
products, platforms and customers.
THE ROLE
 Take ownership of all customer requests and issues and follow
through to ensure customer satisfaction.
 Provide banking solutions to our existing bank clients and new direct
clients.
 Measured and rewarded for sharing best practice, meeting targets,
receiving positive customer ratings and strong referral activity.
 Manage relationships with referral partners and stakeholders across
the business.
 Comply to and remain up to date with industry compliance, policy
and legislative standards.
WHAT YOU NEED TO SUCCEED
 Proven experience in providing high quality
customer service and true desire to help our
customer meet their financial goals.
 Financial services experience is preferred, but not
essential.
 Ability to drive deep and enduring customer
relationships and build long term relationships with
referral and business partners.
THE PERKS
 Ability to access some of the best banking, wealth
and insurance benefits in the market.
 Competitive remuneration that is fair and consistent for all our people.
When you join Westpac Group you will become part of one team striving to reach our vision to be one of the world’s
greatest companies. Westpac Group is an equal opportunity employer and provides workplace flexibility.
Our official company logo
Contact Us
Westpac Group
Job: Contact Centre Consultant
(CCC)
Primary location: SA Bedford
Park
Employee status: Permanent
Schedule: Full time
Recruiter: Megumi Arakawa
Posting date: 20/03/2019