Contemporary Hospitality Industry Analysis Report - Task 3 & 4

This report provides an overview of the contemporary hospitality industry, addressing operational, legislative, and managerial issues faced by hotels. It examines the current trends, including health-conscious food offerings, the use of technology like fingerprint scanners, and sustainable practices. The report analyzes the impact of these trends and developments, and explores the organizational structure of various hospitality businesses, and their contribution to the UK economy. Key topics include the impact of overseas visitors' spending, and the importance of training and development for staff. The report concludes by highlighting the importance of customer satisfaction and the role of development bodies like BHA and Springboards UK in supporting the industry. References are included using the Harvard referencing method.

Contemporary Hospitality Industry
Task 3 & 4

Introduction
Operational Issue
Legislative Issue
Current image of Hospitality Industry
Spending by Overseas Visitors to UK Forecast
Trends and development in hospitality
Analyze impact for trends and development
Conclusion
References
Table of Content

INTRODUCTION
Hospitality industry is one of the developing industry which has received millions of
visitors every year due to which it has generating large number of revenues as
well as employment opportunities. It contributes maximum support in the growth
of an economy of country due to which get maximum support by the government.

Operational issue
The operational issues faced by Hilton Hotel & Hotel are related with the food offering to
their customers. As it is essential to fulfill the requirement of safety and health regulation.
Adoption of such regulations increases the image of company due to which attracts lots of
customers across worldwide. When a hotel meets the minimum requirement of health and
safety then it falls under to star category. Maintaining cleanliness in the hotel rooms also
attracts most of the customers thus required to perform such role in an appropriate manner.
For example, rating hotels on the basis of their cleanliness, safety and healthy food etc.
helps in attaining good image in hospitality industry.

Legislative issue
The legislative issue can in the form of No Smoking & No Drink permitted inside
the restaurant. To cover up these things, Hilton Hotel & Resort offers Wi-Fi
services to their customers so that they can enjoy unlimited surfing. Providing
special foods to the guest and organising entertainment programs help in
maximising the interest and satisfaction level of visitors.

Managerial issue
The managerial issues may related with lack of training, inadequate infrastructure,
unsatisfactory salary etc. Therefore, it is essential for management to conduct
training and development programs to their staff so as to increase their performance
level and contribute maximum to the growth of Hotel. For example, coaching
classes in which communication skills of their staff has been improved due to
which they are much capable to deal with clients coming from different background
and countries.

The current image of hospitality industry
Here are the list of current trend in the hospitality industry in terms of hotels:
 They are offering health and organic food which are free from gluten.
 Organizing sports events such as paragliding, river-rafting which attracts most
customers.
 Green-sustainable hospitality which means using solar power as main energy which in
result protects environment.
 Adoption of innovation technology such as Fingerprint scan room entry, offering virtue
tour, infra-red body scanners etc.

Spending by Overseas Visitors to UK Forecast

Trends and development in hospitality
Over a period of time, Hotel industry has achieved tremendously growth and success
as people has started to spend more into leisure travel and holidays. The main
factor which attracts most of the customers to visit is having low budget airline.
Another innovation is budgeted hotel due to which lower income group also can
afforded to get accommodation facilities and other cheap services.

Analyze impact for trends and development
Hotels can uses advanced technologies in order to operate business more smoothly.
It includes fingerprint scan room entry, offering virtual tour, infra-red body
scanners and automatic room temperature etc. which can easily increases the
satisfaction level of visitors. In present times, customers prefer to visit at such
hotels who provides all such facilities which makes them different from their rivals.

CONCLUSION
It has been concluded from the above project report that Hospitality sector in groing
more rapidly through maximizing the satisfaction level of customers and fulfilling
their needs and requirements. For this, organizations such as BHA and Spring
boards UK act as a development bodies which assist hospitality industry in better
way.

REFERENCES
Legrand, W., Chen, J. S. and Sloan, P., 2013. Sustainability in the Hospitality
Industry 2nd Ed: Principles of Sustainable Operations. Routledge.
Radojevic, T., Stanisic, N. and Stanic, N., 2015. Ensuring positive feedback: Factors
that influence customer satisfaction in the contemporary hospitality industry.
Tourism Management. 51. pp.13-21.