Report on the Contemporary Hospitality Industry: Roles and Skills

This report provides a comprehensive overview of the contemporary hospitality industry. It begins with an introduction to the industry, defining its scope and significance, and then explores various types of businesses within the sector, including accommodation, food and beverage, travel and tourism, and entertainment. The report examines operational and functional departments within a chosen hospitality business, specifically using Marriott International as a case study, detailing the roles and responsibilities of departments such as Food and Beverage, Front Office, HR, and Finance. Furthermore, it discusses the industry's contribution to local, national, and international economies, highlighting its impact on employment, infrastructure development, and cultural exchange. The report then delves into the different operational roles within the hospitality industry, such as housekeeping, receptionists, and F&B managers, outlining their responsibilities and required skills. Finally, it analyzes the skills required for roles within the hospitality industry, focusing on communication, leadership, customer service, and multitasking, and touches upon current skill shortages within the sector, providing a holistic understanding of the industry's dynamics and challenges.