This report provides a comprehensive analysis of the contemporary hospitality industry, using The Savoy Hotel as a case study. It begins by exploring the diverse types of businesses and services offered, encompassing food and beverages, accommodation, and timeshares. The report then delves into the operational and functional departments within hospitality businesses, highlighting the roles of housekeeping, food production, food and beverage service, front office, marketing, HR, finance, and purchasing. Furthermore, it examines the industry's contribution to local, national, and international economies, including job creation and foreign exchange earnings. The report also details various operational roles, such as housekeeper, executive chef, waiter/waitress, and receptionist, while also addressing the skills required for these roles and current skill shortages within the industry. Additionally, PESTLE and SWOT analyses are conducted to assess the external and internal factors influencing the industry. Finally, the report discusses the implications of current and potential trends, providing a holistic overview of the contemporary hospitality landscape.
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