Contemporary Hospitality Analysis

This report analyzes different types of businesses within the hospitality sector, detailing the services they offer and reviewing the interrelationships between operational and functional units in a chosen hospitality business. It emphasizes the importance of understanding customer needs and enhancing satisfaction through effective management.

Contemporary Hospitality
(P1, M1)

Table of Contents
P1 Different types of business within hospitality and products and services offered.................3
M1 Review the interrelationships of the operational and functional units within a chosen
hospitality business.....................................................................................................................3
REFERENCES ...............................................................................................................................4

P1 Different types of business within hospitality and products and services offered
Hospitality is considered as an essential role in upliftment of overall economy of nation.
In UK hospitality sector is playing significant role in boosting overall economy as this industry
in engaged in providing various services to customer by which leisure time can be spend by
customers (Buhalis and Sinarta, 2019). On the other hand this is requisite for this industry to
understand needs and demands of their guests. Below are some services which are provided by
hospitality industry:
Lodging Accommodation: Under this quality food and accommodation services are
provided to customers. According to needs and specification of customers hospitality
organisation may deal with them.
Food and Beverage: This sector is wholly dependent on needs of customer and under
F&B sector various services are explained as under: Quick Service Establishment Catering Businesses Full Service Restaurants
Travel and Tourism: This sector provides airline, cruise, ships and marine trips to their
visitors. Under this comfortable accommodation is also provided to visitors (Täuscher and
Laudien, 2018)
M1 Review the interrelationships of the operational and functional units within a chosen
hospitality business
Hospitality industry is associated with a proper hierarchy in which responsibilities are
being divided to various personnel in such a manner that overall efficacy can be attained. There
are various division in hospitality organisation and they are dedicated to align their functions in
respect of needs and demands of their customers (Kandampully, Zhang and Jaakkola, 2018). For
example Travelodge, marketing department is performing researches in order to understand
needs of their customer whereas front desk and other internal departments are managing these
needs in such a manner that high satisfaction of customer can be obtained.

REFERENCES
books and journals
Buhalis, D. and Sinarta, Y., 2019. Real-time co-creation and nowness service: lessons from
tourism and hospitality. Journal of Travel & Tourism Marketing. 36(5). pp.563-582.
Kandampully, J., Zhang, T.C. and Jaakkola, E., 2018. Customer experience management in
hospitality. International Journal of Contemporary Hospitality Management.
Täuscher, K. and Laudien, S.M., 2018. Understanding platform business models: A mixed
methods study of marketplaces. European Management Journal. 36(3). pp.319-329.