The Contemporary Hospitality Industry: A Bristol Hotel Analysis Report

This report delves into the contemporary hospitality industry, using the Bristol Hotel in London as a case study. It examines the range of operational and functional departments within the industry, including accommodation, food and beverage, and tourism. The report highlights the contributions of hospitality industries to local, national, and international economies, emphasizing employment generation, income tax, and investment. It explores the interrelationships between operational units, such as the front office and housekeeping, as well as the purchasing and kitchen departments. The influence of franchising and licensing agreements on global development is also discussed. Furthermore, the report identifies different operational roles within the hospitality industry, their relative skill requirements, and existing skill gaps. It analyzes the impact of these skill gaps on hospitality businesses and proposes potential solutions to address them. The report covers the Bristol Hotel’s operations, its expansion, and the challenges it faces, providing insights into the industry's complexities and dynamics.

About the
Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
PART ONE......................................................................................................................................1
TASK 1............................................................................................................................................1
Range of operational and functional departments within a chosen industry..............................2
Contribution of hospitality industries towards local, national and international economies......3
Interrelationships of the operational and functional units within a chosen industry...................4
Use of franchising and licensing agreements has influenced the global development of the
hospitality industry......................................................................................................................5
Different operational roles within hospitality industry and relative skill requirements as well
as shortage...................................................................................................................................6
Skill gap within hospitality industry in relation to range of different operational roles.............6
Impact of skill gaps have on hospitality businesses and valid solutions for addressing such
skill gaps.....................................................................................................................................7
PART 2............................................................................................................................................8
Covered in PPT...........................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
One of the largest growing industry around the world is none other than of hospitality
industry. Hospitality sector organisation is a type of organisation with its key functions in
providing customer satisfaction with high value for the company is to create its own positive and
marketable product image. In recent years, the industry has become increasingly important, with
virtually no innovation in such areas, made even better by controlling the lines of leading
commercial offices around the world. These are types of industries and offer a wide range of
services, including services such as accommodation, food and water supply, as well as other
catering businesses. This report focuses on the performance of the Bristol Hotel in London and
the development of its business in the Asian market. This modern hotel is located in Bristol,
England, United Kingdom, created by Elisabetta Fabry (Mathew and Abdulla, 2020). The dossier
will indicate a number of factors in working in the hotel business and the problems that the
company's management faces after its expansion. In addition, the document will also focus on
the variety of services that are offered to the industry in the areas of operation.
PART ONE
TASK 1
Different types of companies operating in the tourism sector
The hospitality industry includes several kind of the business, but customer service is a
top priority for all segments of society. Different sectors of the hospitality industry provide a
holistic view of the client. The various activities in the tourism industry are as follows:
Accommodation and lodging
One of the largest hospitality business provider is mainly the accommodation service
provider in which the hosting business provides services ranging from the bed and breakfast
hotels and other accommodation facilities for the guests (SANGA, 2020). The various ranging
accommodation service provider are as follows-
Hotels
Hotel are the basic accommodation service provider which are providing wide range of
service ranging from the rest to the meals
Guest house and Motels-
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It is part of the hospitality industry, which is responsible for renting space for families
and groups during the holiday period (Segovia-Pérez al. In 2021). In addition, it offers a wide
range of products and recreational services to the user, as well as for those looking for a
temporary visit.
Resort
These are the types of people who offer accommodation in the hotel industry, are used for
recreational activities, and cleaning a guy for a distance will become and visiting attractions will
become.
Food and beverages
It can be something as simple as an on-site bistro, a high-end restaurant, and a restaurant
away from them. The food and beverage business is, as predicted, increasingly fragmented into
more categories which are as following:
• Restaurants
• Fast food
• Food stores and retail stores
• Takeaways and dine service provider
• Catering service for the business industries
Travel and tourism -
As well as a big, fun and business destination, where numerous in the world travel and see the
world of business. For most trains, planes, cruise ships, and many crew members. In general,
stakeholders in the tourism industry and tourism industry should move people from one place to
another.
Entertainment Industry
Today's entertainment is an important part of our trip. Individuals may not be able to
enjoy the journey as much as their travel experience is very interesting and fascinating to
observe. Therefore, to effectively manage the hotel and restaurant business, you need to do so
many activities, recreation and entertainment.
Range of operational and functional departments within a chosen industry
Without the right people and resources, this may not work properly in the relevant areas.
Below is a brief description of the building, or any extensions to the house, or just an equal share
of basic research. following are the functional area within the Bristol hotel which are as follows-,
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Executives:
Executives are responsible for a range of areas such as accounting, marketing, and hosting
services based on how the business operates and how big the company is (Sovaniski, 2020).
When there were no free places in the company had very little that could be challenged, there
were no front-office employees.
Front desk:
It is very important to ensure that their rooms are clean and tidy. The place is clean, the
company's employees are mainly engaged in all aspects of efficient laundry storage space.
Maintenance:
Even the most advanced electronic technology and equipment can be damaged and
destroyed. More than ever, second-hand laptops, screens, televisions, game consoles, DVD
players, and other cutting-edge technologies that can be adapted and modified to meet the needs
of todays technologically focused society (Mishurova and et. al., 2020)
Accounting:
Every company needs to be sufficiently responsible. Cost and track money, the
momentum is to empower the business to make changes and adjustments if necessary.
Sales and Marketing:
Each business has its own promotion. The creators of the marketing team are rewarded
according to the product message. The team responds to new markets and strategies, such as
social media, content marketing, broadcast, and so on. it should be constantly updated.
Kitchen Staff:
Managers should be able to keep orders up to date, as well as meet the needs of their
guests who do not have qualified staff to serve, as this is a functional hotel with room service or
both. Separate food group in other hotels, especially in the rooms.
Contribution of hospitality industries towards local, national and international economies.
The hospitality industry is one of the most important areas in the broader service sector,
and contributes significantly to economic development and prosperity. The hospitality industry
makes a significant contribution to the economy at the regional, national and international levels,
as shown below:
Employment generation
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At the national and international level, industry has always been at the forefront of the
labor market. Bristol Hotels by creating direct and indirect jobs through funding from other
sectors of the economy, such as food and beverage, transportation, agriculture, business,
services, marketing and advertising, among others. This industry employs more than 2.5 million
people, which is more than 8.5 percent. all jobs in the UK. It is the fourth largest sector in terms
of employment. Guides, travel agencies, artists, and drivers are all examples of absences.
Income tax:
Whether the hospitality industry will be the main source of revenue for the United
Kingdom government in terms of income tax (VAT), which is about 40 billion Pounds before the
state budget in 2014 (Sánchez-Ollero, García-Pozo and Cappa, 2020). Income received from
hotels and other businesses related to the hotel industry, as well as taxes paid for employees,
their income and savings. Tourists can stay in a hotel, use public transport and eat at local
restaurants, as well as use for other services such as medicine, entertainment and tourism, which
are tax money for the government.
Export/ inbound spending
Foreign tourists visiting the UK, are using the foreign currency to spend, in addition to all
foreign exchange reserves of the country that are necessary for the import or export of goods.
According to the survey, the import, tourism and export of up to 10 billion rubles in 2014, the
export and spending of foreign tourists, excluding students, is estimated at more than 22 billion
pounds in the same year.
Investment:
In both cases, the global economy is driven by infrastructure and job creation for the local
population. The hotel and food service industries in the UK account for about 5 billion pounds of
foreign direct investment, which has led to the development of various departments and sectors,
as well as increased sales (Sandjong, 2021).
Interrelationships of the operational and functional units within a chosen industry
• Front Office and Housing Department
These two groups form the backbone of a functional hotel located in the Bristol Hotel
functional department, and they work together to ensure the hotel operates and operates in an
efficient and efficient manner. The front office unit controls and keeps records of a single
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room standard-items that are offered by one of the housekeeping staff only when the guests
have left and the room has been cleaned and renovated. Maintenance of the wallpaper, make
sure that the numbers are deleted and restored at that time so that they can be shared with
others. Also, make contact with the front office department to let them know that the
numbers of rooms which are still being in process and the other which are cleaned and ready
for the guest to make check in.
• Purchasing and Kitchen Department
Bristol Hotel’s Purchasing Department for purchasing, designing, constructing, materials and
equipment for other operating divisions and maintaining targeted accounting standards to ensure
the right balance between supply and demand (Brandao, Breda and Costa, 2020). In the kitchen
section, ensure they will receive all the ingredients for the food processing department, as well as
make sure that the materials used for food production are of high quality and good enough. It is
the responsibility of the purchasing department to ensure that there is an efficient allocation of
resources according to the FIFA model, make sure that it will be less waste of resources that can
be used for how it ends, and it will get worse.
Use of franchising and licensing agreements has influenced the global development of the
hospitality industry
Global growth Rate refers to changes that are taking place around the world, in areas such
as IT, business, education, research, medicine, science and technology. Several countries are
known to be among the world's most famous monuments, as well as monuments, palaces and
museums that attract tourists from all over the world and contribute to the development of the
economy. In the United Kingdom, it is known throughout the world for its historical and popular
tourist attraction, which has led to an increase in tourist traffic jams and, as a result, tax revenues
and foreign exchange.
The hotel's products, which are able to work in international markets thanks to franchising
and licencing the agreement, have all led to increased financial integration, infrastructure
development, and job creation at the local, regional, and national levels (Hán, Petříček, and
Chalupa, 2020). The creation of jobs and the influx of tourists to the country generate revenue
for the government, because people with a lot of wasted money spend a lot of money, and
tourists in order to generate money for the hotel business, which pays taxes to the government.
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Not only this, but also many foreign hostels that are deployed in the United Kingdom,
concessions, licenses, sponsorship and development of other industries such as agriculture,
technology, communications and FMCG.
Different operational roles within hospitality industry and relative skill requirements as well as
shortage
Operational roles in Bristol Hotel
• Gatekeeper:
The default entrance of the Bristol Hotel, which will include a range of services for clients
and work with them. Respond to the various needs of our customers. In order to deal with
customers in all circumstances, the caretaker must be a problem tool with excellent customer
service skills, patience and calmness.
• Event organizer
In addition to providing accommodation and restaurants, the Bristol hotel is equipped with
facilities such as meeting rooms and outdoor areas for various activities (Shahjehan, Shah and
Afsar, 2020). The Hotel Event Manager is responsible for all actions necessary to ensure that the
conference is held effectively.
• Housekeepers-
Those staffs are responsible for ensuring that Bristol Hotels meet cleaning and hygiene
standards. It offers clean rooms and other facilities such as a reception, a garden, a swimming
pool and restaurants. Clean up, clean up, clean up, lay down, lay down, change underwear and
socks, wash and do other random things.
Porter:
Porters carry luggage in and out of the room upon check-in or check-out. A butler or
servant, a person who is located parking, a guest car on arrival at a hotel, restaurant or other
place.
Skill gap within hospitality industry in relation to range of different operational roles
Customer service skills
Because many hotels and catering establishments work in the hospitality industry, and in
order to connect with the customer, it is very important to have good customer service skills to
meet the needs of customers and deal with people of origin (Lopes, Sargento, and Carreira,
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2021). Customer service skills decide whether a consumer will have a good or bad experience
with them, so it's important to have a positive, friendly, and professional approach to work.
Cultural awareness:
Tourist visit countries and hotels around the world, each customer has their own norms,
customs and traditions. As a result, Bristol Hotel and its employees must be able to adapt to a
wide range of approaches and beliefs, as well as a cultural awareness, which is very important in
order to work effectively with different types of clients and provide a positive experience.
Communication skills:
Even though communication skills will be needed in every job, and they are very
important in the hospitality industry, because they help us communicate and work with clients
from different cultures, languages, ages, and these are our strengths. These skills can help
professionals work with the client to understand and communicate in a clear and concise manner.
Skills shortage in the hospitality industry
Language skills:
Good knowledge of a secondary language, especially a foreign language, increases the
importance of professional hospitality. These skills will be necessary in order to better
communicate with customers and solve their problems. Employees can also be employed in other
countries in the workplace of maritime management.
Innovation and creativity
Innovation in the tourism industry is working in an environment where customers have
come to expect a high level of quality products and services offered that will help them improve
their tourism-related memorabilia (Rivera, 2020). Because of this, the authorities may change
suddenly and may require specific procedures for providing services, the hospitality industry, the
lack of innovation and creativity in the region, as well as.
Impact of skill gaps have on hospitality businesses and valid solutions for addressing such skill
gaps
Skills gaps in relation to distinct operational roles
Teamwork Skills:
This has found that Bristol Hotel’s functional and the operational department integrated
and contributing to providing coordinated services, and for those with the skills needed to work
collaboratively with other operational departments of the company. For example, the purchasing
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department and kitchen department, as well as the front office and housing and utilities
department should be used.
Work Ethic:
To succeed and create a unique customer experience, the staff at the Bristol Hotel must
work diligently and selflessly. Lack of work ethics and voting rights, and this has led to
increased levels of high costs and staff shortages in the field.
Multi-tasking skills
Bristol Hotel is suffering from a lack of skills to multitask its employees, which provides work-
related stress and increases employee dissatisfaction (Bergs and Lub, 2020). In order to cope
with the stress at work and in the day-to-day operation of the hotel, the hospitality industry
worker is able to perform several tasks simultaneously.
ICT skills:
Advances in technology and the widespread availability of Internet technologies currently
required by tourism operators to integrate this technology into their operations. Due to the
current employees ' lack of ICT skills, they are not able to adapt to the competitive environment,
and the work will be rewarded.
PART 2
Covered in PPT
CONCLUSION
Therefore, from the above carried out disusing it has been summarised that different talents
are needed to be effective and successful in the hospitality industry, and these characteristics
have a direct impact on what the consumer will get from good or bad customer service. In
addition, the industry has many departments to work in, and work together to ensure that services
are delivered on time and to the highest standards. In addition, it was found that there are several
different operations and tools in the hospitality industry, which is both functional and efficient,
which will help in achieving the goals of the hotel business. In addition, this report examines the
diversity of skills required to work in the hospitality industry. It was also found that the
hospitality industry is one of the most important industries and will make an important
contribution to economic development.
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REFERENCES
Books and Journals
Bergs, Y. and Lub, X., 2020. International Human Resource Management in the Hospitality
Industry. The Routledge Companion To International Hospitality Management, pp.279-
295.
Brandao, F., Breda, Z. and Costa, C., 2020, September. Is Innovation in the Hospitality Industry
Gender-Biased? A Look at Hotel Managers' Innovation Practices. In European
Conference on Innovation and Entrepreneurship (pp. 146-154). Academic Conferences
International Limited.
Hán, J., Petříček, M. and Chalupa, Š., 2020. Business Process Management Approach in the
Hospitality Industry. In Sustainable Hospitality Management. Emerald Publishing
Limited.
Lopes, A.S., Sargento, A. and Carreira, P., 2021. Vulnerability to COVID-19 unemployment in
the Portuguese tourism and hospitality industry. International Journal of Contemporary
Hospitality Management.
Mathew, E. and Abdulla, S., 2020. The LSTM technique for demand forecasting of e-
procurement in the hospitality industry in the UAE. IAES International Journal of
Artificial Intelligence, 9(4), p.757.
Mishurova, I.V., and et. al., 2020, June. Strategic partnership as a form of management structure
improvement in the hospitality industry. In Inclusive Development of Society:
Proceedings of the 6th International Conference on Management and Technology in
Knowledge, Service, Tourism & Hospitality (SERVE 2018) (p. 313). CRC Press.
Rivera, M.A., 2020. Fake News and hospitality research.
Sánchez-Ollero, J.L., García-Pozo, A. and Cappa, M.O., 2020. Talent reward and gender wage
gap in the hospitality industry [J]. National Accounting Review, 2(4), pp.367-383.
Sandjong, F.L.D., 2021. Training Strategies for Increasing Employee Job Satisfaction and
Retention in the Hospitality Industry (Doctoral dissertation, Walden University).
SANGA, J.J., 2020. CHAPTER SIX THE CHALLENGES OF SKILLS DEVELOPMENT FOR
THE TOURISM AND HOSPITALITY INDUSTRY JOHN J. SANGA AND
WINEASTER ANDERSON. Sustainable Tourism Development in Tanzania, p.95.
Shahjehan, A., Shah, S.I. and Afsar, B., 2020. The moderating effect of defensive voice belief on
the curvilinear relationship between organizational identification and voice behavior in
the hospitality industry. Current Psychology, pp.1-13.
Sovaniski, T., 2020. Empirical Study of Accounting and Financial Analysis in Hospitality
Industry. Available at SSRN 3667926.
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