The Contemporary Hospitality Industry: A Business Analysis Report

This report provides a comprehensive analysis of the contemporary hospitality industry, focusing on the Compass Group as a case study. It examines various business types within the sector, including accommodations, resorts, and food & beverage services. The report delves into the functional and operational departments, such as human resources, IT, housekeeping, and front desk, and explores their interrelationships. It also discusses the hospitality industry's contribution to national, local, and international economies, highlighting the impact of franchising and licensing agreements on global development. Furthermore, the report investigates different operational roles, the necessary skills within the industry, and identifies skills gaps. Finally, it examines the impact of these gaps on hospitality businesses and suggests potential solutions. The report underscores the economic worth of the industry and the influence of global growth and franchising.

Contemporary Hospitality Industry

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Examine various business types in hospitality industry & diverse product range that is offered.
.....................................................................................................................................................1
Analyse range of functional and operational departments in selected hospitality business........2
State & discuss contribution of hospitality industry to national, local, and international
economies....................................................................................................................................3
Review the interrelationships of operational and functional units within a chosen hospitality
business........................................................................................................................................3
Explain how use of franchising &licensing agreements has influenced global development of
hospitality industry......................................................................................................................4
Analyse how global growth, franchising and licensing developments have contributed to the
economic worth of the hospitality industry.................................................................................5
Investigate a range of different operational roles within the hospitality industry.......................5
Examine skills that are part of the hospitality industry...............................................................6
Review the skills gaps within the hospitality industry in relation to a range of different
operational roles...........................................................................................................................6
Examine impact that skills gaps have on hospitality businesses and make valid solutions for
addressing these skills gaps.........................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality sector is undertaken to be the wide industry. So, this is not simple to describe it.
Moreover, it is explained as the motels, hotels Inns and others. The key intent of this report is to
describe the effectivenss of contemprorary business surroungings within hospitlit sector. For this
report, it chosen company is Compaass Group which is a British multinational contract food
service firm that have headquarters is in Chertsey, England, UK. The topics which are going to
be discussed in this report are several kinds of business, range of operational and functional
departments, interrelations among operational and functional units. Moreover, usages of
licensing & franchising agreements has influenced international growth as well as impacts that
skills gaps have on hospitality business are also described in this report.
MAIN BODY
Examine various business types in hospitality industry & diverse product range that is offered.
Hospitality sector incorporates various forms of products nd services based upon that its business
practices and activities can be performed and also involved with consumers consequently. In
context to Compass Group, they also facilitates various kinds of services that are discussed
below:
Accommodations: Accommodation is a form sof service that is facilitated bby hospitality
industry for those individuals wo travel from one locations to others as well as seeks for areas to
stay. In addition to this, this services are rendered and available by respective hote all over
various global countries.
Resorts: Resorts are alsoundertaken ass those form of services that facilitates various kinds of
products to consumers within hospitality industry.such as several kind of services such as food &
beverages, shopping and others.
Hotels: Hospitality sector also incorporates of various hotels that facilitates in which as well as
diverse range of goods and services are facilitated based upon the requirements and demands of
consumers. Such as event management, hotel rooms and others.
Food & beverage into hospitality industry
Food & beverage is also regarded as one of the huge industry aswll as department in hospitality
sector that have been incorporates with various techniques and tools. Moreover, there are various
forms of serivicccccces that are also rendered through this area such as innovative food
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preparations, represent this to consumers and others. Also, there are various kinds of firms that
render food & beverage services such as Burger king, KFC and many more.
Analyse range of functional and operational departments in selected hospitality business.
Functional departments: Respective departments are that who are really incorporates into key
functioning of hospitality business as well as practices and also are accountable for enhancing
business productivity.
Human resource department: Respective department key activities are that to recruit as well as
hire competent applicants and person in firm who are able to facilitates advantages to hotel.
IT department: Respective department is undertaken to be one of the essential units and their key
accountabilities incorporate safeguarding security as well as privacy of hostel and guessts with
usages of well secured network. In respect of respective firm, they have competent technical staff
who accomplish its roles ar all aspects.
Operational departments: These are that kinds of deprtments which concentrates upon key
operations as well as practices of business. In respect of Compass Group, it also have various
operations department into its firm that are described below:
Housekeeping department: Respective department are those that are accountable to manage as
well as maintain cleanliness. Moreover, they also accountable to keep whole rooms amenties and
details upgraded.
Interrelations among several operational and functional departments:
Human resource and IT departments: Both are undertaken as functional deprtament as well as are
integrated with one another as IT deprtment is accountable to manage as well as maintain overall
software techniques which are utilised by hospitality sector into its management system and it
come associated to human resource for making norms and methods consequently.
Front desk and housekeeping: Both departments are interrelated with one another. It is so the
partners of housekeeping facilitates overall essential information as well as communicates this to
front desk employees what are services and amenities re required for upgraded.
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State & discuss contribution of hospitality industry to national, local, and international
economies.
It is fundamental to have a right awareness around the impact of resort venture monetary
arrangement of a provincial basically so it is easy to place in power procedures and embrace
ideas accurately. With the right market and social assessment, commitment is chosen and that is
likewise examined as follows-
National economies: The accommodation business endeavor has a great commitment to the
countrywide money-related gadgets of an assembled realm because of the reality around extra
than 800 associations are included and related with the motel area and joined realm country-wide
monetary framework exemplifies five% of GDP of this area. moreover, it is been said cap about
chosen inn also gives and supplies charge monetary framework everywhere form which prompts
better increment and development(Li, 2017).
Local: This economies are the ones that are essential for special gatherings. the motel association
also offer a significant commitment to the ones close by financial matters because of the reality
vacationer fellow commitment of people inside the course of one another will development
which winds up in higher development of assignment openings and builds the consideration of a
particular area this is helpful for money related improvement.
International: are the ones which lie in various countries and keep on the games exercises inside
distant spots on global nations. With changing requirements and necessities of clients, this locale
is offering specific administration items to customers which bring about development in their
living stylish at a better scale. likewise, it's miles apparent that commitment to accommodation
undertaking in the course of the worldwide economy is growing out of nowhere. the basic
commitment of entombing stop ventures that as they increment their business undertaking at the
worldwide degree they use commercial center get section to methods like diversifying permitting
which moreover help in improving the degree of the monetary framework at a better scale.
Review the interrelationships of operational and functional units within a chosen hospitality
business.
Operational and functional units into hospitality sector both are inrrelated with one anotheras
they performinto similar areas as well as having common specified objectives that are likely to
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be attained into particular time intervals. In respect of Compass Group, they perform at huge
level and have board range of activities and operational units.
Human resource and IT: These functional units of Compass Group which concentrates upon
securing as well as utilising information in well developed way of consumers. Staff, guest and
others.
Front office and Housekeeping: Front office and housekeeping department for integrated with
one other that are undertaken within operation depart as housekeeping and front office both
performs with usages of effectual communication and front office accountable for facilitating
order to housekeeping department in which its staff is accountable for rendering whole vital
information to front office.
Explain how use of franchising &licensing agreements has influenced global development of
hospitality industry.
There are viewed as one of the sort assortments of promoting access methodologies that
profoundly affect worldwide advancement of big business due to the reality with the assistance
of those systems resort enterprises can executing their business manager exercises and thusly
they wish and needs of clients or traveler.
Franchising-Franchising is depicted as a state of a commercial center get admission to strategy
and dissemination procedure that is utilized by organizations and in which the franchisor offer
consent to the establishment to apply their logo name or an item with their USA of the USA.
agreement coordinates impact on the overall improvement of inn organization because of reality
simultaneously as this technique is overseen by organizations it immediately impacts upon
partner and commercial center of inn.
Licensing-Licensing understanding alludes to sort of arrangement it's miles characterized as a
strategy wherein association approves explicit manager to utilize their permit to item for the
exact term and utilize their scholarly possessions rights. This in addition sway upon the overall
improvement of accommodation venture because of the truth Whitbread additionally utilizes this
permitting and arrangement through which they're ready to make greater their organizations
sports exercises and will blast Goodwill of a logo into worldwide areas.
From roughly alluded to section, it's miles in that diversifying and authorizing settlement to have
an immediate influence on overall advancement of cordiality undertaking as a result of reality
these are on the whole utilized by motels to have the option to enhance their business venture
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exercises and it permits them to administer their resources sports gifts and activities in a
powerful way.
Analyse how global growth, franchising and licensing developments have contributed to the
economic worth of the hospitality industry.
Commitment both diversifying and permitting are essential for development and advancement to
the monetary framework just as motel industry because of the reality they help in introducing
execution of showcasing notwithstanding organization sports in a palatable way with moral or
criminal strategies. The commitment of those terms is talked about as follows-
Franchising-Franchising is a basic piece of the lodging industry because of the reality it's
far made and offers a financial yield of one.6 trillion sooner or later of the globe. it's miles
noticeable that in the travel industry and friendliness industry diversifying play fundamental
situation in giving benefit to each market compared to the business association at the more
extensive certificate. as an occasion hotel which adjusts diversifying as a commercial center
section approach can creating additional records realities contributions and business freedoms to
little and medium organizations. it's miles an essential commitment that is outfitted through blast
and improvement of diversifying to resort industry(Olwan, 2021).
Licensing-Licensing furthermore convey a top-notch commitment to resort office as
because appropriately authorizing is used by hold up enterprises it promptly finishes in progress
towards monetary because of the reality specialists contributions and authorization are being
needed to apply market access strategy which moreover brings about building up a viable
relationship with specialists affiliation. This also finishes in commitment to monetary and hotel
office as it brings about improving the home broad of individuals.
Investigate a range of different operational roles within the hospitality industry
There are several range of different operational roles into hospitality sector that are described
below:
Housekeeping department manager: This is considered as essential operational role that is vital
in hospitality sector as they are accountable to manage room cleanliness as wel as each corner of
firm.
Food and beverages head manager: Respective operational role is available within Compass
Group because of this continuous pandemic situation. Moreover, there is requirement for food &
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beverage head manager as wee a counter who would be accountable for managing the quality at
whole prospects for delivering fully satisfaction to consumers.
Examine skills that are part of the hospitality industry.
Skills within hospitality industry are needed at each aspect as without usages of specialised skills
as well as understandings. Moreover, this is not possible for hospitality sector for managing its
practices into work area. In context of Compass Group, it has various staffs and vacancies in firm
for that several skills are required as well as determined as follows:
Operational manager: Compass Group which operating intohospitality industry have board
vacancies into its management because of continuous pandemic situation of COVID-19. Such as
firm’s human resource manager is seeking for operation mnager who may mnager as well as
handle its overall kinds of practices and activities. Several forms of competencies are undertaken
by HR for respective role that are discussed below:
Skill:
Comunication skills: This is undertaken as the most essential skill that is required by operation
manager for implementing accountabilities as well as role. It is so without usages of
communication, thi is not possible for operation manager for managing operations in hospitali
sector as well as resolve issues.
IT department head: It is the other vacant control for that hotel is seeking for candidates who
have higher experience into IT field department as well as understands how to well developed
information and data of consumers. For instances, the skills required are:
Problem solving: This is the most essential skill that is required bby information technology
department managers as it would be accountable to manage as well as resolve whole technical
issues of management with usages of its stronger various languages knowledges.
Review the skills gaps within the hospitality industry in relation to a range of different
operational roles
There are several kinds of operational rules such as human resource department, front officeand
other wherein special skills are needed through hospitality industry to perform in effacious and
effectual manner. Therefore, severa skills ga are discussed below:
Skills gap in hospitality industry: Market is becoming boarder as well as competitive level is
enhancing at larger scale because of that it become much tough for various business on education
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For attaining its objectives at particular time duration due to board rangeof skill gaps. In
addition to this, it has been also examined that with enhancement into competition level
individuals haave to improve as well as develop its set of competencies but needs through
hospitality industry is being changing in rapid manner that drives towards skill gaaps into staff
and business sector. In respect of Compass Group, they also determin there is skill gaps into its
entity such as old staff identify it tough for working with new technologies and techniques,
multitasking activities and understandings usages, digital marketing and many others.
Examine impact that skills gaps have on hospitality businesses and make valid solutions for
addressing these skills gaps.
Skills gap has huge affects upon hospitality business as they facilitates a explained overview
related to competencies that are essential for hospitality industry productivity as well as needed
at prior level. Moreover, without filling those gapps, respective firm cannot attain competitive
benefits into marketplace. So, solutions to above described skill gaps are mentioned below:
Solutions to skill gaps
Training and development session: The most essential solution that may be utilised through
Compass Group for dealing with skill gaps as with assistance of performing training and
development session into each month this becomes simple for them for developing
understanding as well as skills of staff into new procedures and executes changes consequently.
CONCLUSION
As per the above report, it hass been concluded that hospitality industy is vast sector. Moreover,
there are various kinds of business such as hotels, resorts and others. In addition to this, Both are
undertaken as functional deprtament as well as are integrated with one another as IT deprtment is
accountable to manage as well as maintain overall software techniques which are utilised by
hospitality sector into its management system and it come associated to human resource for
making norms and methods consequently. Additionally, Skills gap has huge affects upon
hospitality business as they facilitates an explained overview related to competencies that are
essential for hospitality industry productivity as well as needed at prior level.
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REFERENCES
Books and Journal
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Sport & Tourism Education, 22, pp.31-41.
Chung, K.L. and D’Annunzio-Green, N., 2018. Talent management practices in small-and
medium-sized enterprises in the hospitality sector. Worldwide Hospitality and Tourism
Themes.
Law and et.al. 2018. Systematic review of hospitality CRM research. International Journal of
Contemporary Hospitality Management.
Bharwani, S. and Jauhari, V., 2017. An exploratory study of competencies required to cocreate
memorable customer experiences in the hospitality industry. In Hospitality marketing and
consumer behavior (pp. 159-185). Apple Academic Press.
Tung, V.W.S. and Au, N., 2018. Exploring customer experiences with robotics in
hospitality. International Journal of Contemporary Hospitality Management.
Mohamed, M., Patwary, A.K. and Mohamed, A.E., 2020. TOURISM AND HOSPITALITY
INDUSTRY DURING COVID-19: AN ECONOMIC PERSPECTIVE. iRASD Journal of
Economics, 2(2), pp.1-8.
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