Hospitality Industry Report: Analysis of Trends and Developments

This report provides an overview of the contemporary hospitality industry, focusing on operational, managerial, and legislative issues. It analyzes the impact of change management, technology, and customer service on the industry. The report discusses the current image of the hospitality sector, highlighting customer satisfaction and the development of services like food, front office, and marketing. Furthermore, it presents predictions for future trends and developments, emphasizing customer-focused strategies and the use of social media. An impact analysis is conducted, considering the effects of these trends on businesses like Hilton Hotels and Resorts. The report concludes by summarizing the key issues and developments affecting the hospitality industry, referencing relevant academic sources.

Contemporary
Hospitality Industry

INTRODUCTION
 Hospitality industry is one of the growing and developing
industries. Hospitality industry provides peaceful environment and
customer satisfaction.
 In the hospitality industry, Hilton hotel is the one of the best hotel
brands in Europe and founded in 1955. Hilton Hotels and Resorts
is the largest brand in the hospitality industry.
 Analyzing the operational, managerial and legislative issues in
development affecting the hospitality industry. Discussing the
current image and potential trends and development in hospitality
industry.

3.1 Analyse operational, managerial and legislative
issues resulting from recent developments affecting
the hospitality industry
There are various issues affecting the hospitality industry such as operational,
managerial and legislative issues which are the positive and negative
impact on the industry.
Operational Issues
• Change Management: In the operational issues includes change
management in the hospitality industry. If the manager are changing the
policies and procedures every time so that it is difficult for the staff and
customers to deals with the owners of the hotels, travels and tourism
sectors.
• Management changes includes foods and beverages management,
technology management, travels management and customer services
management. If the managers are always changes in the some of the work
so that it is difficult for staff of working. It is negative impact on the
industry.

3.2 Discuss the current image of the hospitality
industry
In Today's world, hospitality industry is one of the best industry for
working place and they can providing the better quality services to the
customers expectations and their satisfaction as well. The hospitality
industry is to developing their strategies and policies related to the
hospitality. In the hospitality sectors includes hotels, travels and
tourism. In the hotels sectors, Hilton hotels and resorts is the largest
hotels and resorts in the UK. After the Violences damages, they can
more efforts on the development of the hotels in the hospitality industry.
They can developed the services like foods services, front office
services, marketing services and other services. They can also hiring
the staff for providing the services to customers. They can also well
designing of the hotel rooms, hotels front areas, parking facilities,
meeting halls , conferences halls, sports grounds and all other facilities
to be developed.

4.1 Present justified predictions for potential trends
and developments in hospitality
• There are various trends and development adopted by the hospitality
industry for growing the industry for futures aspects.
• Hilton hotels and resorts is to developing their strategies and policies of
their hotels and resorts businesses for customers focused and their future
growth in the hospitality industry.
• They can also spent their money on the social media for customer
focusing.

4.1 Present justified predictions for potential trends
and developments in hospitality
• There are various trends and development adopted by the hospitality
industry for growing the industry for futures aspects.
• Hilton hotels and resorts is to developing their strategies and policies of
their hotels and resorts businesses for customers focused and their future
growth in the hospitality industry.
• They can also spent their money on the social media for customer
focusing.

4.2 Produce an impact analysis for the predicted
trends and developments
• Hilton hotels and resorts will affected on the trends and
developments either positive or negative in the hospitality industry.
They can focusing on the social media and online booking services.
• So that they are adopting the customers focused approach by
providing the better quality services according to their expectations
and their satisfaction.
• They can also giving the better quality foods and beverages
services and other services.

CONCLUSION
 Analyzing the operational, managerial and legislative issues which
are affected on the hospitality industry and discussing the current
images and predictions for potential trends and development and
discussing their impact on the hospitality industry.

REFERENCES
Prud’homme, B. and Raymond, L., 2016. Implementation of sustainable development practices in
the hospitality industry: A case study of five Canadian hotels. International Journal of
Contemporary Hospitality Management. 28(3). pp.609-639.
Solnet, D., Kralj, A. and Baum, T., 2015. 360 degrees of pressure: The changing role of the HR
professional in the hospitality industry. Journal of Hospitality & Tourism Research. 39(2.
pp.271-292.
Sukru Cetinkaya, A., Ergul, M. and Uysal, M., 2014. Quality of relationship on information
technology outsourcing for organizational success in hospitality industry. Journal of
Hospitality and Tourism Technology. 5(3). pp.229-244.
Xiang, Z., Wang, D., O’Leary, J. T. and Fesenmaier, D.R., 2015. Adapting to the internet: trends
in travelers’ use of the web for trip planning. Journal of Travel Research. 54(4). pp.511-
527.

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