Contemporary Hospitality Industry: Trends, Issues, and Analysis Report

This report delves into the contemporary hospitality industry, examining operational, managerial, and legislative issues that affect the sector. It addresses labor scarcity, globalization's impact, and the importance of customer focus. The report analyzes the current image of hospitality, emphasizing the role of media exposure and customer demands, particularly highlighting the importance of communication skills. It explores potential trends and developments, such as technological advancements and the significance of food quality and marketing strategies. Furthermore, it includes an impact analysis, focusing on customer needs and the benefits provided by companies like Hilton, considering their services, infrastructure, and strategies to meet market demands and growth in a competitive global environment. The report also references several academic sources to support its findings.

Contemporary Hospitality
Industry
TASK 3 & 4

3.1 Operational, managerial and legislative issues
resulting affecting the hospitality industry
Operational issues:
●In various communities hospitality sector is not grown up. Its blow can be seen in
business due to labour scarcity which becomes complicated.
●It can be further resolved through contracting labour power in international hospitality
business which remains constant with the International Society of Hospitality Consultants.
●It grades global matters and assemble them accordingly. Managers of Hilton have to face
extra burden regarding functional operations and observe price reductions but it doesn't
influence views of visitor's price

Contd.
Managerial Issues:
●Various occasions are short-lived which directly affect travelers demand to
comprehend provisional and temporary outcomes.
●It is not necessary that long sufferings effect these issues such as terrorism, germs,
volcanic eruption are things which are not endured.
●Globalization has effected market and increased entrance of many other
organization in developing nations. It has brought remarkable change in the
economic system.

3.2 Current image of
hospitality
●Present image of hospitality sector can be measured by considering the effect of
media exposure and customer's focus towards hotels. Proper functioning of hotel
depends on arrivals of customers and the way their demands are fulfilled. Their
focus should be considered and hotels should go beyond expected demands. One of
the most important factor that has to be underlined is that communication skill is
very important. It has to be acknowledged by every single human being

Cont..
●Hilton keeps eye on its present status and future trends. It is
optimistic and its economic landscape is progressing due to
which customers will look for simple, comfortable yet high-
quality experience. It capitalizes opportunities to stay ahead
and focussing on content marketing and renewing property
websites. For attraction of customers social media is now at
epitome. People compare views and tries to read before
visiting any hotel. Therefore, to get an edge over competitors
efficient online persona is necessary.

4.1 Potential trends and
developments in hospitality
●Trends and developments can be described by focussing on
the features of hotel sector of hospitality management and
industries of food and beverages. Customer service is the
prime factor of this management system. Sometimes when
conclusions go wrong then it is assured that hotels face hard-
bitten times. Currently, if technological factors are
considered then advancement has taken place to much
extent. Potential travellers embark photos and videos on
Instagram and Facebook and share them with their relatives

Cont..
●Another important feature is providing processed and quality wise
food to customers on actual time. Any delay in time generates
complains regarding management system of it. It is a consistent
process and food should be delivered with respect. Marketing
strategies are applied as competition is increasing. A bit of
carelessness can divert the way of customer and result decline in
business. Currently, online they have many new options so its the
prime responsibility of manager to retain them and support as well.
Clubs, spas, playgrounds, halls should be made for general and
business class.

4.2 Impact analysis for the predicted
trends and developments.
In order to consider impact analysis with predict trends and development, it is important to
focus on customers' demand and requirement. In Hilton hotel, there are several elements
exist that assists to promote significant advantages in the company. On the basis of
customer needs and requirement, it has been seen that hotels provide services to them.
Luxury hotels equipped from 2010 with world class infrastructure. Chosen enterprise offers
lodging and dining experience to expand and catering to primarily classes. On the basis of
budget, company able to deal with products and services to meet their effective results.

Cont…
●The chosen company has also advantages to make unique results
with provide luxury activities at royal places. Five star deluxe hotels
also assists to take several steps that boost travel and tourism that
benefited to country. On the basis of past years performances, it has
been seen that growth has been taken to consider more responsive
and effective with make several changes in competitive and complex
global market. Over the past several years, it has been seen that
British Hospitality Industry face several challenges that sluggish
economy and continued squeeze on real household activities.

Reference
Boellaard, and et.al., 2015. Quality control for quantitative multicenter whole‐body PET/MR studies:
A NEMA image quality phantom study with three current PET/MR systems. Medical physics. 42(10).
pp.5961-5969.
Deng, C.Q., Li, M. and Shen, H., 2015. Developing a measurement scale for event image. Journal of
Hospitality & Tourism Research. 39(2). pp.245-270.
Rezaei, S. and Shahijan, M.K., 2017. Apps in Hospitality and Tourism: Conceptualization of Branded.
Apps Management and E-Commerce Transactions in Real-Time. p.210.
Johnes, G. and Johnes, J., 2016. Costs, efficiency, and economies of scale and scope in the English
higher education sector. Oxford Review of Economic Policy. 32(4). pp.596-614.

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