This report provides a comprehensive analysis of the contemporary hospitality industry, focusing on the operations of Marriott hotels. It begins by outlining various business types within the sector, such as food and beverage, lodging, and recreational activities, and then examines the interrelationships between different hotel departments, including housekeeping, front office, and food and beverage. The report further discusses the direct and indirect impacts of the hospitality industry on the UK economy, highlighting the role of global growth, franchising, and licensing. It then delves into different operational roles within a hotel, such as front office manager, housekeeping executive, and night auditor, along with the essential skills required for each role. The report also explores factors driving skill shortages and high labor turnover in the industry and assesses the impact of skill gaps on hospitality businesses. Additionally, it includes a SWOT and PESTLE analysis of Marriott, examining its strengths, weaknesses, opportunities, and threats, as well as political, economic, social, technological, legal, and environmental factors affecting its operations. The report concludes by summarizing the key findings and implications for the hospitality sector.
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