Contemporary Hospitality Industry: Trends, Issues, and Analysis

This report analyzes the contemporary hospitality industry, focusing on operational, managerial, and legislative issues. It examines how these factors impact business performance and strategies for mitigation, particularly referencing the Hilton group. The report also explores the current image of the industry, highlighting services like leisure, food, and accommodation, and discusses the impact of overseas visitors. Furthermore, it presents potential trends and developments, including customer service, online booking, renovation of old properties, and food and beverage management. The report details the impact of predicted trends, emphasizing customer service and real-time activities, and references recent academic literature. It provides a comprehensive overview of the industry's challenges and opportunities.