Report: Contemporary Hospitality Industry Analysis - Semester 2, 2024

This report analyzes the contemporary hospitality industry, focusing on operational, managerial, and legislative issues. It explores how operational issues, such as resource exhaustion, hinder industry growth, and how managerial inefficiencies and legislative changes impact businesses. The report examines the current image of the hospitality industry, emphasizing the importance of customer service and client retention, using Hilton UK as an example. It then presents justified predictions for future trends, highlighting the need for businesses to adapt to technological innovations and consumer demands, while also discussing the impact of trends like street food and technological advancements on the industry's profitability and customer satisfaction. The report underscores the importance of understanding and responding to evolving consumer preferences and market dynamics to ensure sustainable growth and competitiveness within the hospitality sector.

Contemporary Hospitality Industry

3.1 Analysing operational, managerial and legislative issues related
to recent developments
 Operational issues decrease profitably of hospitality industry. They exhaust all resources and energy of
businesses. It hinder growth and development of industry. This help in solving problems and issues.
 Managerial issues are problems related to employees or staff. These issues arise because of manager in
inefficiency.
 Legislative issues deals with problems related to law. This uncontrollable because law change continuously.

3.2 Current image of the hospitality industry
Hospitality helps in to create loyal customers. It main focuses on the clients which helps in the success of the
hospitality industry. Clients need better quality at minimum price from the hospitality industry. Hospitality of Hilton
UK measure the client mood and their services helps in to improve their customers mood. It also helps in the client
retention for the Hilton UK. An excellent client service ensure that the customers are happy. The feedback from
their clients is crucial for hospitality industry

4.1 Present justified predictions for potential trends and developments
in hospitality
The hospitality is most important industries globally. Hospitality of Hilton is large and directly employs staff. The
future predictions for Hilton helps on to capitalize on technology and innovations and identify their customers
needs and wants on the future predictions. Hilton need to make sure their offerings are up-to-date according to
their clients needs and demands. Tech explosion helps industry comfort their clients by giving tech quality and
knowledge support. It is important for the Hilton to analyse their future opportunities and predict future trends
according to their consumers needs and wants. Hilton hospitality is expected grow largely due to huge amount of
investment on the tourism and hospitality around the world. It should works on the differentiation of their product
and services on the basis of the future needs of the market. Innovation of unique services in future helps Hilton to
retain their customers and increase the economic growth of the business.

4.2 Analysing impact of trends and development
 Street food is very popular trend among people. This is unhealthy practice adopted by people. These foods
are cheap, people prefer buying street food. Increase in this trend has reduced over all profitability of hotel
industry. People prefer eating this cheap food. This trend has restricted growth and development of
hospitality industry. Travellers like to experience local food. This has lead to unsustainable growth of hotel.
Five stars offer food at very high price. People do not like spending more money on five star, instead of that
they like having street food.
 Innovation in technology play major role in development of food industry. This help in satisfying desire of
customers. Technology help in communicating with large number of people. Every hotel has personal
website, which attracts customers. This provide travellers flexibility of sharing their experiences in form of
feedback. Customers can preview hotel in advance and can get idea about it.

THANK YOU