Report: Contemporary Hospitality Industry Trends and Challenges

This report provides an overview of the contemporary hospitality industry, examining various operational, legislative, and managerial issues that impact the sector. It analyzes the current image of the industry, highlighting key elements such as demand curves, emerging trends in budgeted hotels, strategic plans, international competitiveness, and accessibility for disabled guests. The report also offers justified predictions about new developments and potential trends, including the increasing use of mobile technology, the rise of holiday rental accommodations, and evolving customer expectations. Furthermore, it analyzes the impact of these developments and predicted trends on the industry, emphasizing the importance of adapting to change and providing enhanced customer services. The report concludes by summarizing the sector's growth, job opportunities, and the significance of delivering exceptional services to achieve business goals, with references to relevant research.

Contemporary
Hospitality
Industry
TASK 3 & 4

Introduction
This presentation is made about the hospitality sector and in this, the
various operational issues and its effect on the business is describes. Further,
the current image of this industry is refers in effective manner. The different
predictions about future trends also discussed.

3.1 Analysis various operational, legislative and managerial issue that can
generates from the recent developments and its effects on this sector
The hospitality sector is very vast and there are many developments and changes are done
in time to time. This will generate many issues and problems that are face by every
organization and get affected by them. Impacts of these issues are discussed as under :
• Operational issues
• Legislative issues
• Managerial issues

Cont.…
• Operational Issues – This type of issue may be arise from the changes in the various
operations and rules of the company. For this reason the organization may effected and
its business activities can influence. In addition, these are some issue that raise in many
departments and their operation activities can influence by shortage of several trained
and skilled employees.
• Legislative Issues – This type of issue may be raise in various department in any
company and the capacity to performing any function is decrease. Due to this the
performance of many employees can reduce and overall profitability get affected. It is
very complicated issue and yield of different developments in that particular
organization. The management team of that company should consider this and solve this
issue as soon as possible.

Cont.…
• Managerial Issues – It is the issue that
can raise in the managerial works and
this will impact on the various
managerial task. For this issue the head
manager can confused and his or her
team get influence from this issue.

3.2 and M3. Present image of this industry.
In this vast sector, many organizations grown up and their turnover is also increased due to their best services
provided to their customer to make the best brand image. The industry is grown and there are many job
opportunities as well as trained and skilled. In this context, these are some elements for shows the proper image
of this industry :
• Original demand curve of this sector
• Emerging and future trends for budgeted hotels
• Various plans and strategies
• Demand raise from international competitiveness
• Accessible room facility for disables

Cont.….
• Original demand curve of this sector – It is a sector where demand is always high due
to tourists and travellers. Its services is also best for their clients and they get positive
feedback from them so for this reason the demand is increasing nature in this sector.
• Emerging and future trends for budgeted hotels – The image of this industry shows a
bright future of it and this will lead to attract new customers.
• Various plans and strategies – managers and leaders are makes new policies and
strategies for achieving their goals and targets. It is beneficial for developing new
products and services for their target customers.

Cont.…
• Demand raise from international competitiveness – there are so many
organizations in this sector and their services are also comes in the best
category so international demand is also maintained.
• Accessible room facility for disables – The companies provides various
kinds of facilities for their customers who have disabled so many people
attract towards to it and it can be beneficial for it

4.1 and D2. Justified predictions about new developments and potential
trends in this hospitality industry.
• This industry is grown up by various travellers and persons who are highly sophisticated
in their life. They are all native higher hotel and restaurant service expectations and
affinity to digital technology.
• Many organizations give their clear evidence that future customers and clients will
periodically use mobile to engage with their property. This trends keeps moving in order
to a more personal and local travel experience.
• For this reason the holiday rental accommodations have more costly and the travellers
get to live in the local are instead to down town.

4.2 and D1. Impact analysis of these developments and predicted trends.
• The analysis about major developments and trends in this sector is shows the perfect
image of it and from last decade there have been many changes in this sector's
organization.
• The accommodation, hotels, lodge, restaurant, tours and travellers and many services
provides by different companies. There are many developments done and also in future
for their customer's support services.
• The future trends is show in prior for the growth opportunities and better services

Conclusion
This is very vat sector and in this industry there are numbers of job
opportunities. In this sector, there are many organizations and they provide
better services to their potential customers in their target market in order to
achieve desired goals and targets. In this report, various types of products
and services of Shangri-La hotels and resorts are discussed and furthermore,
the organizational structure of this hospitality industry is provided.

REFERENCES
• Radojevic, T., Stanisic, N. and Stanic, N., 2015. Ensuring positive feedback: Factors
that influence customer satisfaction in the contemporary hospitality industry. Tourism
Management, 51, pp.13-21.
• Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and
future directions with a special focus on the hospitality industry. International Journal
of Contemporary Hospitality Management, 27(3), pp.379-414.
• Jones, P., Hillier, D. and Comfort, D., 2016. Sustainability in the hospitality industry:
Some personal reflections on corporate challenges and research agendas. International
Journal of Contemporary Hospitality Management, 28(1), pp.36-67