Business Report: Analysis of the Contemporary Hospitality Industry

This report provides a comprehensive overview of the contemporary hospitality industry, focusing on its various facets and operations. The report begins with an introduction to the hospitality sector, defining its scope and significance, and then narrows its focus to Rosewood Hotel, a luxury hotel and resorts company. The report delves into different business types within the hospitality sector, including travel and tourism, entertainment, accommodation, and food and beverage services. It explores the functional departments within a hospitality organization, such as front office, housekeeping, and security, as well as sales & marketing, accounting, and human resources. The report also examines the contributions of the hospitality sector to local, national, and international economies. Furthermore, it outlines the various operational roles within a hotel and the skills required for effective performance, including language proficiency, problem-solving, and communication skills. The conclusion summarizes the key findings, emphasizing the hospitality industry's importance in the business environment and its role in economic development.

The Contemporary
Hospitality Industry

INTRODUCTION .....................................................................................................................3
TASK 1......................................................................................................................................3
P1. ..........................................................................................................................................3
P2. ..........................................................................................................................................4
P3. ..........................................................................................................................................5
TASK 2......................................................................................................................................5
P4. ..........................................................................................................................................5
P5............................................................................................................................................6
TASK 3......................................................................................................................................7
P6. ..........................................................................................................................................7
P7. ..........................................................................................................................................7
TASK 4......................................................................................................................................7
P8............................................................................................................................................7
CONCLUSION..........................................................................................................................7
REFERENCES...........................................................................................................................8

INTRODUCTION
Hospitality organisation is part of service industry which incorporate several within them
such as travel and tourism, event planning, accommodation and many more (Kim and et. al,
2018). It is one of the fast-growing sectors as well as play important role in development of
economy. This report is based on Rosewood Hotel which is an internal luxury hotel and
resorts company operating 28 hotels in 16 nations. It was founded in 1979 and founder was
Caroline Rose Hunt. Respective report will be going to discuss, different type of business as
well as several other operations as well as functional division in hospitality sector. Moreover,
respective sector have its contribution to local, national and international economies will also
elaborate. Along with this, range of diverse operational role in respective sector and skills
needed for roles in hospitality sector as well as current skills shortages will discuss.
TASK 1
P1.
Hospitality industry is widest part of service sector which consist event planning, theme
parks, loading, food and drink service and many more. Along with this, it also includes
hotels, restaurants and bars. Explanation of different business within hospitality sector are
mention below :-
 Travel and tourism – It is one of the largest business industry which have various
players at global level. Along with this, it includes airlines, cruise ships, trains and
crew members for services, The meaning of this business is that people moving from
one location to other. Hospitality part can't create and advance without assistance of
travelling as well as the travel industry. It is incorporated as tremendous area that
requests methodology, development and curiosity at each progression. This comprises
formal and casual voyaging. Individual from various pieces of world travel for get-
away, instruction, business, amusement and request client center, relationship
organization for business development a smooth running of the business.
 Entertainment – It is one of the important business within hospitality industry because
every particular person need fun as well as entertainment while travelling (Murphy
and et. al., 2018). Thus, there are several entertainments which offering by
organisation such as gaming, marinas, cruise, nightclubs, pubs and many more which
assist in making a better trio as well as offering good experience to customers.

 Accommodation - This segment covers rich inns, campsites and bountiful hotels. It is
fundamental since it go from bed, breakfast, enterprise and different offices that give
dwelling administrations. There are three curial things which individual incline
toward for taking the advantages of neighbourliness administrations like settlement,
food and transportation. Presently nowadays, this segment focuses on creating
housing of purchasers for their great experience.
 Food and beverages - It is likewise a fundamental business industry that ranges from
top of the line café and cooking foundation in the middle of. There are a few sort of
business work in this area, for example, fast help foundation, providing food
administrations and full assistance café and so on. With these administrations diverse
sort of food administrations are given, as in brisk administrations inexpensive food
things, cooking administrations included wedding and birthday celebrations and so
forth.
P2.
In an organisation there are numerous functional department who make their
contribution in effective running of firm. In relation of Rosewood Hotel, there is also
requirement of several operational as well as functional department for conducting their
operations. Explanation of these are as follows :-
Operational department
Front office- It is one of the important division in hotel when people enter in hotel
they directly visit front office as well as it is also known as reception desk. This division is
responsible to deal with guest who come to hotel take the benefits from it. It consists
information of visitors, front office cashier and registration section. The people of this
department are responsible for cash and credit handling, booking of room and other services
to guest.
Housekeeping- This division is responsible for the board of visitor rooms and
neatness of every single open region of lodging. There ought to be acceptable connection
among front office and housekeeping with the goal that data can be successfully refreshed
about visitor rooms. In Rosewood, the venture has good housekeeping staffs which look after
the entire hotel in term, of cleanliness so that the guest has no chance to make a complaint.
Security- This capacity is responsible for security and wellbeing of guests, workforce
and visitors. It considers deciding equipment's, watching inn premises, ensure security of
visitors and representatives alongside their assets.

Functional department
Sales & marketing- It is important division of company which is responsible for
generating business for hotels. In relation of hospitality sector business could be functions,
sales room, conventions, bars and many more. Sales and marketing department keep their
focus on advertisement and sales promotion of hotel at market. Sometimes Rosewood needs
this division for selling their commodities as well as services.
Accounting- This capacity is generally pivotal in all organizations as to screen all the
monetary exercises. It comprises money receipts, working educational and banking, handling
of payrolls, examining and readiness of inside reports. Rosewood has this division to know
real benefit of firm and working monetary practices.
Human resource department- This department is responsible to hire, train, develop
and firing staff and also accountable for building relation with industry, well being as well as
bargaining. It has gained importance cause of rivalry, lack of labour as well as statute law. As
Rosewood has Human Resource administrator to handle all practices associated with human
resource.
P3.
Hospitality sector is fast growing industry that contributes 10% of globe Gross Domestic
Production. It is developing comprehensively and distributing advancement in multicultural
air. It is worked at universal, national and provincial degrees. This part involves distinctive
subsectors out of which cafés and inns are primary hotspot for financial development. This
division contributes at neighbourhood, national and worldwide economies. It was recorded
that 700 million travellers out of absolute showed up at worldwide level. Through this data, it
was indicated that 241.5 million expansion and yearly improvement of 4.9%.
Neighbourliness offers over 10% work at UK which is 2.5 million person. In light of
McDonald's, Pizza Hut, Burger King has grown suitably which make commitment in
economies of nation (Gupta, 2019). Improvement in economy coordinates to upgrade of
expectations for everyday comforts, According to British Hospitality Association in excess of
500,000 specialists engaged with this part at UK. Global the travel industry presents 7%
world fare and 30% help trade.
TASK 2
P4.
There are various department functioning within hospitality company such as
Rosewood as well as there are various operational roles which performed in venture for

operating the business. Explanation of different operational role in relation of respective
Hotel are mention below :- Roles of Housekeeping - They should check and decide all cleanness at lodging. All
zones of lodging are incorporated under this individual for nonstop checking and
decides. Housekeeping should deal with clean and cleanliness condition for getting
consideration enormous number of target crowds and voyagers. Role of division manager - It is responsible for administering laborers occupied with
activity of front territories of lodging. Planning with various capacities and save
correspondence with them for serving visitors in successful way. Additionally, taking
care of and keeping up responsibility for planning, staffing and buying. Regulating
rooms office finance, month to month plans and openness controls. Roles of Front office or receptionist - They sell visitor rooms allocate room and
register visitors. They additionally organize with visitor administrations and keeping
room data, decide credit and records of appearance. Help in offering data about
lodging; get consideration focuses, encompassing, network, intrigued zones. They
deliver and achieve money related plan and record articulations. Role of security - They are known as security monitor who have various job, for
example, wellbeing of laborers and sightseers. Additionally, dealing with premises
inside and outside for security.
 Role of maintenance - They are responsible for organization of administrations and
exercises to help centre business. They guarantee security of guests and staff in the
firm, create vitality viability and limiting expenses. They additionally give insurance
of honesty of working through support like dividers, roofs, furniture and installation.
Because of viable contribution of this capacity in term of upkeep, neighbourliness
division is turning out to be more eco-accommodating.
P5
Hotels are part of services industry in which brand image build up by providing better
services to customers. Thus, there are several skills and knowledge which required by an
individual for performing their job roles within effective manner. Explanation of these skills
in relation of Rosewood employees are as follows :-
 Language skills – There are a few persons who originate from various pieces of the
globe for travelling and utilize differing language in their correspondence. Staff and
organization ought to be proficient to speak with them and offer great administrations.

Since it helps with indicating reliability and brand estimation of the firm. Language
aptitude assumes and compelling job for serving purchasers.
 Problem solving skills - It is a powerful and most required abilities for activity and
useful trough as they fathom a few issues and complexities of guests. They are
compelling and proficient individual of organization. Numerous choices ought to be
open for understanding explicit unpredictability happens in association. Along these
lines, it is required in each firm as issues happen on consistent schedule that require
being settled adequately.
 Communication skills - In request to work in accommodation industry, it is a
successful aptitude that is exceptionally required for people. As, this the part inside
workers profoundly connect with clients thus cause powerful correspondence they to
have requires physical and mental conduct (Iyer and Jarvis, 2019). This aptitude
likewise required for making connection with staff individuals and the board,
Administrators and representatives ought to have great verbal and composed
correspondence for working strategic policies and activities.
TASK 3
P6.
Covered in PPT
P7.
Covered in PPT
TASK 4
P8.
Covered in PPT
CONCLUSION
After going through overall discussion it has been summarised that, hospitality industry
is important part of business environment. As it play important role in development of
economy by providing job opportunities and better living standards to several people.
Moreover, it is one of the fastest growing sector in business environment. There are several
business and functional operations within hospitality sector which will provide assistance to
severing customers in effective manner. In addition to this, for performing job role within
hospitality sector there is requirement of several skills and knowledge.

REFERENCES
Books & Journals
Kim, H. L. and et. al, 2018. The effects of corporate social responsibility (CSR) on employee
well-being in the hospitality industry. International Journal of Contemporary Hospitality
Management.
Murphy, K. and et. al., 2018. A review of high performance work practices (HPWPs)
literature and recommendations for future research in the hospitality industry. International
Journal of Contemporary Hospitality Management.
Jung, H.S. and Yoon, H.H., 2018. Understanding workplace bullying: Its effects on response
and behavior in the hospitality industry. International Journal of Contemporary Hospitality
Management, 30(3), pp.1453-1471.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality
industry context. International Journal of Contemporary Hospitality Management.
Boella, M.J. and Goss-Turner, S., 2019. Human resource management in the hospitality
industry: A guide to best practice. Routledge.
Gupta, V., 2019. Talent management dimensions and their relationship with retention of
Generation-Y employees in the hospitality industry. International Journal of Contemporary
Hospitality Management.
Kallmuenzer, A., 2018. Exploring drivers of innovation in hospitality family
firms. International Journal of Contemporary Hospitality Management.
Norum, R., 2018. From welcome to well... come: the mobilities, temporalities and geopolitics
of contemporary hospitality–commentary to Gill. Fennia-International Journal of
Geography, 196(1), pp.111-117.
Iyer, G.R. and Jarvis, L., 2019. CSR adoption in the multinational hospitality
context. International Journal of Contemporary Hospitality Management.