Skills and Capabilities in the Contemporary Hospitality Industry

This report delves into the critical skills required for success in the contemporary hospitality industry. It highlights the significance of technical skills, emphasizing the need for employees to adapt to technological advancements to enhance guest services and satisfaction. The report also underscores the importance of management skills for efficient work management and achieving organizational goals, particularly for roles like the Room Division Manager. Furthermore, it emphasizes the vital role of communication skills in providing excellent customer service and resolving guest issues, especially for departments like Housekeeping. The report concludes by emphasizing the necessity of these skills for operational roles, ensuring the smooth functioning and success of hospitality establishments.

nd Functional unit
Contemporary Hospitality Industry
There are several skills and capabilities that are essentially required by the several
individuals so as to performing their roles and responsibilities effectively. Some of
these skills are given as below:
Management skills: Employees by adopting this skill will be able in
managing the work effectively and efficiently in the instance market. However,
these skills also aid them in completing the given obligation in allotted time
duration which directly leads the organization in achieving goals and objectives.
Additionally, Room division manager needed this skill because they have to
manage all activities. Communication skills: In the era of 21st century
communication skills are essentially required because effective communication
skills aid in providing necessary information to the guests. So, these skills should be
acquired by each participants or employees of hospitality organisation so that issues
related to customer’s satisfaction can be resolved. Housekeeping department needs
this skill as they have to interact the most with the clients. Effective
communication skills provide a positive impression on the customers.
Technical skills: In order to survive for longer time duration employees should
have technical skills as it is mandatory skills in hospitality organisation. In
today's world every hospitality administration is providing training to their
employees so that they can provide better services to guests by using advanced
technology in the instance market place. However, it is important for staff
members who are working in hospitality organisation to grab knowledge
regarding the use of technical equipment so that customers’ needs can be
fulfilled. However, these skills are required by Receptionist of hospitality
organisation because they have to work more with technical equipment like
Computer, Scanner, Printer etc.
Skills required for performing operational roles