Analysis of Essential Management Skills in Hospitality Industry Report

This report examines the critical skills required for success in the contemporary hospitality industry, using Premier Inn as a case study. It emphasizes the importance of management, communication, multitasking, technical, and teamwork skills for employees. The analysis highlights how these skills contribute to operational efficiency, customer satisfaction, and competitive advantage. The report discusses the significance of training programs in enhancing employee capabilities, particularly in areas such as communication and technical proficiency. It also explores how these skills help in meeting customer demands, maintaining high service standards, and achieving organizational objectives. The report underscores the need for continuous skill development to adapt to the evolving demands of the global marketplace.

In order to gain competitive advantages in the global marketplace individual carries
certain skills and abilities in hospitality industry. It is essential to preform operational
roles in systematic manner so that best outcomes can be achieved. To be a part of
hospitality industry employees should have certain skills and capabilities in order to
perform their roles and responsibilities effectively. Here, are some of the certain skills
which are discussed as follows:
Technical skills: To be a part of hospitality industry it is important for individual
to have technical skills in them (Kandampully and Bilgihan, 2015). It will assist them to
acquire wider knowledge and will be able to perform better in the service industry. In
order to gain competitive advantages from their rivalry Premier Inn provides proper
tanning to their employees to enrich their technical skills. Person holding technical skills
in scanner, computer etc. can easily capture knowledge of using technical equipments so
that chances of error can be eliminated. By doing so emerging needs of the customers can
be fulfilled respectively. Person sitting on front desk or at reception deals more with
technical equipments such as computers, printers, scanner etc.
Contemporary Hospitality Industry
Abilities needed for operational roles for hospitality industries.
Management skills: It is one of the most important skills which one should posses in order to
be a part of hospitality industry. Premier Inn employees holding management skills in them aid the
organization to achieve their set objectives on time. Staff members having management skills in them
creates strong relations with other divisions in order to full-fill customers demands. It directly or
indirectly benefit the then in accomplish their obligation in the set time duration which is a positive sign
for the firm. Management skills is more mandatory for room division manger as they deal more with
housekeeping and receptionist.
Communication skills: To be part of hospitality industry employees should posses effective
communication skills in them. Premier Inn employees carry good communication skills due to which
more and more customer are raised for the product and services. Lacking in communication skills creates
negative impression about the hotel as well as misunderstanding occurs. Two way effective
communication skills is more needed in housekeeping department as they have to communicate with
each other with distinguished rooms for maintaining cleanliness in each and every rooms. These skills
are essentially required because without good communication skills employees will not able in providing
required information to the guests. In order to overcome this issue organization is providing training to
potential workers to upgrade their communication skills in the market place.
Multitasking skills: In order to survive in the hospitality industry for longer time duration
person should have multitasking skills in them. Employees of Premier Inn are trained accordingly so that
best results can be achieved in the market place. Person handling multi-task in the hospitality industry
can bind customers for their product and services. Administration conduct training for those employees
who are capable but are lacking behind in this skills. By doing so set standard can be achieved on set
time frame and tough competition is created for others ion the market.
Team skills: Premier Inn employees posses the ability to work effectively in team. The
skills them the employer and employees to build positive image in the surroundings. The ability to
work in team helps the enterprise to fulfil the demands of customers from every aspects. By doing
so set objectives are meet on time as well as competitive advantages against rivalry in the intance
competition.