Report: Contemporary Issues in People Management and HR Processes

This report provides a comprehensive overview of people management, focusing on contemporary challenges faced by line management and the crucial role of human resources in organizational success. It explores key issues such as effective communication, conflict management, talent acquisition and retention, and the creation of a skilled workforce. The report highlights the essential skills, knowledge, and behaviors required for effective people managers, including motivation, influence, empathy, and problem-solving. Furthermore, it details the HR processes that support effective performance management, such as defining company goals, utilizing performance management software, providing feedback, and implementing reward systems. The report concludes by emphasizing the critical importance of human resources in achieving organizational objectives and ensuring employee satisfaction. This report is an analysis of the critical aspects of people management and how HR processes can be utilized to improve employee performance and retention, ensuring organizational success.

Introduction to people
management

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
Contemporary issues faced by line management when it comes to people management...........2
Skills ,knowledge and behaviours required in order to be an effective people manager............2
HR processes that supports management when it comes to effective performance management
.....................................................................................................................................................2
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3

INTRODUCTION
Human resource management is one of the most important aspect or department of a company. If
a company wants talent in their organisation it is utmost important for the company to create a
pool of talent which can help them in fulfilling their goals and objectives. Talented people will
help the company in increasing their efficiency and effectiveness of the management as well
(Bloksberg, L., 2021.). One of the most important resource of the company is human resources
as thee success of the company depends up on the performance of this department of the
company. To hire right people for the right job is the utmost responsibility of human resource
department of a company. In context to Chartered Institute Of Personal And Development, the
company is a professional association which are working in the human resources profession. The
company is headquartered in London England. It was incorporated in the year 1913 and is
world's oldest company in this profession.
MAIN BODY
Contemporary issues faced by line management when it comes to people management
Communicating effectively with employees: It is important for the human resource
management of the company to make sure that they have clear communication with the
employees of the company. In this way the employees will be able to tell the HR about the
problems that they are facing or the dissatisfaction that they are having (Bradford, A., 2020.). It
will also help the company in making decisions regarding the changes in the management of the
company. Also it will be beneficial a the performance of the employee will automatically
increase.
Confronting performance problems: Human resources personal of the company make
sure that they are having a direct and empathetic communication with the employees of the
company about the issues that the employee is facing which is why the performance of that
employee is decreasing. It will help the company in analysing those problem and helping the
employee in solving those problems sop that they can improve the performance of the company.

Making the right hiring decisions: it is important for the department t make sure that
they hire right employees for the right job. It will help the company in maintaining the
performance of the company by employing the right people for the right job (Fagan, B.M. and
Durrani, N., 2018.). It will increase the reputation of the company as well as it will help the
company in attracting talent in the management. The right hiring decision will bring efficiency
and effectiveness in the workings of the company which is one of the most important factor in
the management of the company.
Conflict management: It is important for the company to make sure that there is no
conflicts in the management of the company or within teams as conflicts will not only add
negativity in the environment of the company but will also affect the performance of the
employees of the company which is not good for the management of the company. It is the duty
of the HR department to make sure that the employees of the company are not facing any
conflicts and if facing them they must listen to both the parties and then try to resolve the
conflicts.
Creation of pool of talent: It is important fore the HR department of the company to
create a pool of talent which can be hired as and when needed by the company (Grandy, G.,
2018.). It is important for the company to have right personal ready for the right job so that the
post can not be vacant for as long duration of time also the workings of the company does not get
interrupted. It will help the comp-any in hiring talented employees without using much research.
Retaining employees: It is utmost priority of the human resource department of the
company to make sure that the employee turnover rate of the company is low and company is
able to retain the employees. Job satisfaction plays a major role in retention of employees as, if
an employee is satisfied with the company and their job then they are most likely to stay in the
company. One of the most important factor that is needed to be considered by the company while
retaining the employees is that increase in employee turnover rate will have a negative impact on
the finances of the company. The hiring process of an employee involves cost of selection.,
training, induction, orientation, etc. all these cost will go waste if the company is unable to retain
the employee.
Skills ,knowledge and behaviours required in order to be an effective people manager.
Skills

Ability to motivate: It is the utmost important skill that a human resource department
personal must know and practise as well. It is important for the company to motivate them so
that they can perform better and will help the company in fulfilling its goals and objectives
(Hanley and et. al., 2019.). It will help the company in creating a management which is full of
passion and are dedicated towards their work which is ultimately beneficial for the company.
Ability to influence: It is important for the leaders of the company to make sure that they
are influencing their employees effectively so that they can work towards the goals and success
of the company. It is important for the human resources department and the leaders of the
company to align the goals and objective of the company with the goal and objectives of the
company so that the employees of the company can work on their fuller capacity and with utmost
efficiency.
Patience: It is important for all the department of the company to have patience so that
they can master the art of decision making (Hinson and et. al., 2020.). Also it will help the
human resource department of the company to listen to the conflicts of the employee and solve
them. It is important for the management of the company to deal with the issues of the
employees or the workings of the company patiently so that correct conclusion can be made.
Knowledge
Knowledge about human behaviours: An effective people manger must have proper
knowledge about the different human behaviours and also the cause of the behaviour. The
manager can understand the behaviour of the employee as the time passes by. The more
experience the manger have the more it will be easier for them to understand behaviour.
Behaviours
Empathetic: It is important for the manager to make sure that they have empathy in their
behaviour so that they can listen carefully to the problems and issue of the employees effectively.
Empathy refers to putting ourselves in the shoes of someone else (Hoon and et. al., 2019.). It is
important for the mangers and leaders top have empathy for their teams so that they can realise
the situation through which the employees are going through.
Problem solving: The problem solving behaviour will help the human resource
department of the company in making sure that the company is solving their problems related to
their employees effectively and efficiently which is also important for the reputation of the
xcomp0any as it will help the company in attracting new talent in the management of the

company. It will help the company in becoming conflict free and will also help in maintaining a
positive environment in the workings of the company.
HR processes that supports management when it comes to effective performance management
Define and communicate company goals and performance objectives: In order to
make the performance of the employee effective it is important for the company to make sure
that the goals and objectives of the company are clearly defined to the management of the
company (Mullins, R.R. and Panagopoulos, N.G., 2019.). Unclear goals and objectives will
create a situation of confusion and will also leads to the wastage of efforts of employees as they
were not going in the correct direction. The employees will also be able to align the goals and
objectives of the company with the goals and objectives of themselves which will enhance their
performance as well.
Utilize performance management software: It is an efficient management system that
helps the company in managing the performance of the employees. If the system is facing
problem of low employee engagement then the company must try the upgraded version of the
software. It will help the employees in engaging with the activities of the company also it will
enhance the performance of the employees by analysing the problematic areas.
Offer frequent performance feedback: It is important for the mangers to timely check
the performance of the employees or the teams and to provide effective feedback to the
employees so that they can make sure that the employees are working for the betterment of the
performance of the employees (Shao, G. and Wu, G., 2020.). It will provide opportunities to the
employees for improvement as well as improve the skill set and confidence of the employees.
Use peer review: It is an another software for the performance management of the
employee. It is important for the company to provide correct reviews about the performance of
the employees. It will allow co workers to praise the other co worker also to provide them areas
of improvement so that they can enhance their performance. It is to create a learning
environment in the organisation but the organisation needs to make sure that the employees are
taking it in a healthy way and not in a negative way as it can affect the performance as well as
motivation of the employees.
Pre emptive management and recognition: One of the most important factor that
enhances the performance of the employee is the reward system of the company (Stewart, G.L.
and Brown, K.G., 2019.). it is important for the company to make sure that their reward systems

are helping the company in motivating the employees and in enhancing their performance. The
reward system will boost the motivation of the employee and will make them work hard. It will
give an opportunity to the employee to make sure that they are gaining extra on the basis of their
hard work. It starts with stating clearly the expectations that the company have from the
employees of the company and by creating a fair platform where the employee does not feel
cheated and work with utmost capacity.
Set regular meetings to discuss outcomes and results: it is important for the company
to make sure that the company is having regular meeting related to the performance of the
employee and issues that are affecting the performance of the employees (Vitale, M., 2019.). It is
important for the company to make sure that they are regularly giving constructive feedback to
the employees of the company so that they can improve the performance of the employees and so
that the efforts of the employees are towards the goals and objectives of the company and the
employtees are satisfied with their performance or not.

CONCLUSION
From the above report it is concluded that the human resource department of the company plays
a major role in the management of the company as they help the company in hiring talented
employees and also in making sure that the employees are satisfied with their job. One of the
most important resource of the company is the human resource as with the help of efforts of this
resource the company will be able to use the other resources also will be able to move toward the
ultimate goals and objectives of the company. The human resource department of the company
must make sure that the company is having a regular communication with the employees of the
company so that they can analyse the issues that the employee is facing and make sure that it is
not affecting the performance of the employees.

REFERENCES
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Fagan, B.M. and Durrani, N., 2018. People of the earth: An introduction to world prehistory.
Routledge.
Grandy, G., 2018. An introduction to constructionism for qualitative researchers in business and
management. The Sage handbook of qualitative business and management research
methods, pp.173-184.
Hanley and et. al., 2019. Introduction to environmental economics. Oxford University Press.
Hinson and et. al., 2020. Introduction to Customer Service Management in Africa: A Strategic
and Operational Perspective. In Customer Service Management in Africa (pp. 1-7).
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Hoon and et. al., 2019. Advancing knowledge on human resource management in family firms:
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