Contemporary Hospitality: Analyzing Toyota's Leadership and Management

This essay analyzes leadership and management at Toyota, a leading automotive company. It begins by defining the roles of leaders and managers, highlighting their differences and similarities in planning, organizing, controlling, and directing within the organization. The essay then delves into Toyota's leadership approaches, including trait theories, various leadership styles (autocratic, transformational), and the contingency model. It explores how Toyota applies these theories and management approaches to improve operations. The essay also examines key operational management approaches and their value in achieving Toyota's business objectives. Finally, it discusses the relationship between leadership and management in a contemporary business environment, emphasizing the importance of both for organizational success. The content is contributed by a student and available on Desklib, a platform for AI-based study tools.

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CONTEMPORARY HOSPITALITY
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Contemporary hospitality
Contents
Task 1 essay................................................................................................................................................3
Definition of both manager and a leader..................................................................................................3
Difference between a manager and a leader............................................................................................4
Task 2..........................................................................................................................................................6
Role of leaders and the function of a manager in Toyota.............................................................................6
Introduction.............................................................................................................................................6
Theories of leadership and managers in Toyota...................................................................................7
Leadership and management approaches for different situation in Toyota........................................10
Task 3 Demonstrate an appreciation of the role leaders and managers play in the operation function of
Toyota organization...................................................................................................................................13
Key approaches to operational management..........................................................................................13
Value of operations management in achieving and sustaining Toyota’s business objectives................14
Task 4 relationship between leadership and management.........................................................................16
Understanding of the relationship between leadership and management in a contemporary business
environment...........................................................................................................................................16
References.................................................................................................................................................18
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Task 1 essay
Definition of both manager and a leader
Whenever it comes to an organization, the most important sector is the leadership as well as the
management of the company. Both these sectors have their importance and working process. To
be précised a leader is a person who leads organizes and commands a group. Besides leader as
well as leadership is something that needs more explanations. Leaders of any organization, here
Toyota Plc, can be regarded as the soul of the organization. Leaders are the person who is mainly
responsible for the up gradation and degradation of the organization. Leaders can be the owner or
the C.E.O of the company and also can be a fresher employee who leads his or her team. They
have many specific works and responsibility (Bass and Riggio, 2006). The main work of a leader
is to control, motivate and support the employees of the organization and to look over the basic
needs of the employees. Toyota Plc being one of the most successful and well-renounced
company. Naturally, they are able a good and pleasant leadership. The leaders of the mentioned
company are responsible for all the success of the company as a whole. In one word the leaders
are one of the most important aspects of any organization. On the other hand, the management of
the organization, here Toyota Plc is another soul aspect of the company. The working process of
the manager of any company is someway similar to the leaders of the company, but still the
management as well the managers of the company have their value to the company. The main
job of the manager id to manage and operate some specific works or a team of employees. The
manager is responsible for each and every internal aspect of the company, here Toyota Plc. In all
both the mentioned sectors, leadership and management of any company are equally important
for the betterment of the company.
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Difference between a manager and a leader
From the above passage it is quite clear that the leadership and the management of the company,
here Toyota Plc, has many things in similar, but still, there are many differences between leaders
and managers of a company. Toyota Plc being a multinational company it has to maintain a
pleasant leadership and management. Both the leaders and the managers of the mentioned
company work according to their plans and strategy which is obviously beneficial for the
company. Their plans and strategies have some specific styles and actions which depend on their
planning, organizing controlling and directing their team and organization (Bass and Riggio,
2006).
Planning
The company, here Toyota Plc runs according to the planning of the leaders of that particular
company or organization. The leaders are the person who creates the planning and the strategies
which will be beneficial for the company. For example, the leaders of Toyota Plc planned the
KAIZEN strategy which was one of the most successful strategies for the company. The main
purpose of this strategy was to improve the product continuously (Brower and Balch, 2005).
On the other hand, the manager's main task is to plan the working process as well as the internal
department of the company. Segmentation is one of the most important sectors of a company.
And the manager is responsible for this job. They have to make the plan of segmentation and
also need to look after the employees if they are doing their jobs correctly or not. Thus both the
leaders and the managers of the company has to make the plan in accordance to the benefit of the
company as a whole but in a different way and format.
Organizing
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Organizing a team and a company is another responsibility which comes under the leaders of the
company. Another important responsibility of the leaders is to motivate and organize the
employees and their working environment. In Toyota Plc, the leaders are successful to maintain a
nice working environment which is another reason behind the success of the company. Other
than this the leaders also need to organize the business strategy of the company.
Similarly, the managers of the company are also responsible for organizing of the working
process of the employees and their working environment, though the managers of the company
mainly deal with the internal factors of the company. The managers need to look after the basic
needs and requirements of the employees (Brower and Balch, 2005). Other than these the
managers need to manage the production process of the company, for Toyota Plc it quite evident
from their success that their production process very improved and modified, and the credit
obviously goes to the managers of the company.
Controlling
Other than the mentioned points, the controlling department also falls under the job of the leaders
of the company. This is one of the most important tasks of the leaders of any organization. For
Toyota Plc, the leaders are quite successful in controlling their employees and the managing
authority. The leaders need to control the employees as well their working process.
As mentioned above the main responsibility of the managers are to control the internal actors of
the company, here Toyota Plc, such as the working process of the employees, human resource
department, production procedure and the communication with the consumers.
Directing
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As mentioned above, planning, organizing and controlling are the most important responsibilities
of the leaders and the managers of any organization. Toyota Plc being a multinational company
and for having lots of branches and showrooms all over the world, there is another thing which
needs to be considered which is the directing. The leaders are responsible for the directing their
team and to led them to the top (Brower and Balch, 2005). The leaders direct the employees of
the company and also the managing authority of that particular organization.
On the other hand, the managers of the company are responsible for directing the internal factors
as mentioned in the above passages like the production procedure and the internal working
environment of the company. These are the main and basic differences between the working
process of the leaders and the managers of an organization here, Toyota Plc. They have some
works in common and some different responsibilities, but one thing is constant which is their
importance and value to the organization.
Task 2
Role of leaders and the function of a manager in Toyota
Executive summary
The following context is all about the roles and responsibilities of leaders and management. The
paper will reflect on the theories that are followed by the leader and also the approaches that are
reflecting in the organization by the managers (Donohoe, 2010).
Introduction
Toyota is one of the most successful automobile companies in the world. Depending on that the
company has to maintain their marketing strategy and the personnel within the organization. In
the present day, they have focused on their operational strategy to make the organization better
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according to the markets and the competition in the industry. In this way, they should focus on
their operational management practices and the human resource management for development.
The following context will focus on the management approaches and the role of the leadership
and operational management.
Theories of leadership and managers in Toyota
Toyota maintains some key leadership styles and approaches for the betterment of the
organization. In this way, the following leadership traits, styles, and contingency theories have
mentioned that are applied in the organization and should improve them accordingly.
Leadership trait, styles and contingency
- leadership traits
Trait theories define the quotation of "leaders are born, not made." In this way, it says that the
leaders are born with the quality of leadership. However, the Toyota maintains the leadership
trait theory to improve the leaders for any operational activities. The organization prefers to
recruit leaders who have the qualities like; knowledge of the job role, taking the initiative in any
situation, decision-making skills for any operation or any strategy and have creativity skills. In
the organization, the leaders take a great part in motivation employees in any operation
(Donohoe, 2010). The motivation for any job role is crucial. Depending on that, the company
prefers the leaders who will be confident in their decision and their activities. Participation of the
leaders in any operation is vital in this company. In this way, the leaders can train the employees
according to the innovations or the new job role.
- Leadership styles
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Leadership depends on some key styles. There are some key leadership styles like; autocratic
leadership, democratic leadership, strategic leaders, transformational leadership, team leadership
and cross-culture leadership styles. However, the company follows some key styles. The
following leadership styles and the use of the styles in the company are as follows:
Autocratic leadership approach: autocratic approach follows the concentration on the leader.
In this style, the leader will rule the employees. However, in the organization employees follows
the leaders and their instruction. Depending on that, the employees can get a better understanding
of how they have to follow on some operational activities. In Toyota, leaders implement the
decision, and also the implementation by the leaders like; workforce implementation, training
implementation, etc (Donohoe, 2010).
Transformational leadership: transformational leadership follows the trends and the
improvements. This leadership style motivates others to make them innovative for the
implementations. In this way, Toyota also has implemented the style to make employees more
competitive in the working culture. The leaders provide training for any new implementations
and also for the operational processes. In this way, the working culture also becomes improved.
One of the key features of the use of transformational leadership style in the company is; leaders
encourage the employees to work positively.
- Leadership contingency theory
Leadership contingency model states that the leaders are the central part of an organization.
Depending on that, the leaders will show their effectiveness in the organizational situational
control. Apart from that, the leaders will also maintain their leadership style to make operations
perfect and easy for the employees. The Toyota follow the contingency model for the
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developments of their operations (Goethals, Sorenson and Burns, 2004). In this way the company
follows some key functions:
Leadership style: Toyota recognizes the leadership style by the scale of development of leaders.
The scale is lease preferred scale (LPC).
Situational favorableness: this favorableness depends on the relationship between leaders and
members, the structure of tasks, the power and the position of a leader in the work.
There are some key theories that the company is maintaining to make the operational processes
more accurate in within the organization. In this way, the leaders and the managers are directly
liable for these approaches.
Management theory
- Classical management theory
Toyota management focuses on the classical management theories to provide scientific meaning
to the workers about their working process. In this way, the classical management theory also
named as the scientific management theory. To maintain the theory in the workplace, the
management provides standard methods and tools for doing the task to the employees. In this
way, the management also selects employees who have prior knowledge in the job role. They
also plan to eliminate the hustles from the works (Goethals, Sorenson and Burns, 2004).
- Behavioral theory
According to the behavioral theory, the management concentrates on the employees' need and
the motivation for the workforce. In this way, the Toyota follows to solve conflicts among
employees, focuses on the teamwork and also reflects the personal interests of employees to
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meet their needs. In this way, the activities within the organization's operation become more
improved.
- Management Contingency theory
As same as the contingency theory of leaders, the managers of the Toyota also follows the same
rules for the management contingency theory. They also follow the LPC scale to understand a
manager's performance in the workplace. Another part of management contingency theory in
Toyota is the selection of leadership styles by the managers. In this process, the managers select
the leadership styles in the organization that can increase the workability within an individual
operational process.
Leadership and management approaches for different situation in Toyota
Situational leadership
Situational Leadership, which strains flexibility and straightforwardness in execution, can get
ready pioneers in Toyota relationship with the mechanical assemblies essential to skillfully
investigate the solicitations of an unyieldingly various workforce and progressing overall
business focus. Vastly adaptable to any circumstance, the model arrangements pioneer to address
the most crushing challenges unavoidable in today's work environment in their general vicinity.
Relationship oriented approaches
Relationship-arranged pioneers are revolved around supporting, awakening and working up the
all-inclusive community on their gatherings and the associations inside. This style of power
backings incredible collaboration and joint exertion, through empowering positive relationships
and awesome correspondence (Goethals, Sorenson and Burns, 2004). Relationship-
masterminded pioneers arrange the welfare of everyone in the social occasion and will put time
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and effort in meeting the individual needs of everyone included. This may incorporate offering
inspiring strengths like prizes, outfitting intervention to oversee workplace, having all the most
beautiful collaborations with partners to get some answers concerning their qualities and
weaknesses, making a non-engaged and direct work environment, or driving in an affable or
enabling path in Toyota organization.
Chaos theory
In operational progression, disarray theory is a subset of more widespread tumult speculation that
circuits benchmarks of quantum mechanics and presents them in a complex structured
environment. To the onlooker the systems seem, by all accounts, to be in turmoil. Toyota
Association operational Development of a business system is the organization of that reasonable
confuse.
Models influencing operational management
In progress and operations organization, models suggest any direct representation of reality in
different structures, for instance, numerical conditions, graphical representation, pictorial
representation, and physical models (Hill, 2008).
Inventory Model-Inventory theory is the sub-quality inside operations research and operations
organization that are stressed with the blueprint of Toyota's era/stock systems to minimize costs:
it focuses the decisions went up against by firms and the military in regards to manufacturing,
warehousing, supply chains, spare part task and so forth.
Network Model - The framework model is a database indicate envisioned as a clever strategy for
addressing objects and their associations. It's perceiving highlight is that the layout, saw as an
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outline in which speech sorts are center points, and relationship kinds are round portions, is not
limited to being a chain of significance or cross area (Hill, 2008).
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