Business Context Analysis Report: Uber, UK, UK Operations

This report provides a comprehensive context analysis of Uber, UK, examining its business operations, stakeholder relationships, and internal and external environments. The analysis includes a detailed look at the business context, focusing on Uber's objectives and operational strategies. It explores buyer and stakeholder contexts, identifying factors influencing customers and key stakeholders. A SWOT analysis is conducted to evaluate the company's strengths, weaknesses, opportunities, and threats. The report also utilizes a PESTLE analysis to assess political, economic, social, technological, legal, and environmental factors impacting Uber's operations. Finally, the report offers marketing communication strategies and recommendations to improve the company's performance in the UK market, providing valuable insights for strategic decision-making.

CONTEXT ANALYSIS : Uber,
UK

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 : Context Analysis ............................................................................................................1
A. Business context ...............................................................................................................1
B. Buyer and Stakeholder context .........................................................................................2
C. Internal Context ................................................................................................................4
Swot Analysis.........................................................................................................................4
D. Environmental context ......................................................................................................5
TASK 2 : Marketing communicating strategy and Recommendation ............................................7
Communication ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Context analysis is an approach to identify the histological, cultural, organisational and
strategical changes occurred in an organisation. The present report is in context to Uber, UK, a
leading app taxi company which is growing with a fast rate. This report will determine the
business context or the organisation objectives of the company long with the stake-holder's
analysis (Adar and et.al.,2016). The report will also identify various internal and external factors
affecting business functioning, strategies and performance of the company. Furthermore, the
report will also include situational and strategic analysis along with the recommendations for
improving the performance of the company.
TASK 1 : Context Analysis
A. Business context
Uber, UK is popular transportation network organization which was established in the
year 2009 within San Francisco. California. It provides a taxi replacement technology platform
that is connecting “driver partners” along with riders through an application based on location.
The company is operated in more than 60 countries across the world. Uber, UK is known to be
the first ride sharing business and people often use the name of the company to describe the
service of cab or transportation. The company focuses on providing high quality service sat low
prices to their customers in many countries all around the world. Uber, UK utilizes successful
corporate administration strategies with a specific end goal to make maintainability in their
activities. Be that as it may, top managerial staff chooses couple of proposals for improving the
corporate administration hones in the firm (Amran Ooi and Devi, 2015). These suggestions cover
fundamental course in the corporate administration, with the specific went for Uber, UK and its
authority. Such sorts of proposals covers methods for improving the working environment decent
variety and halting lewd behavior. Organization's principle change is to have a thought regarding
the sharing the autos which at last has incredible effects for their support-ability. There are such
huge numbers of instruments which are assembled by the Uber, UK to have the business
destinations in a powerful way. Be that as it may, there is a need to make their business activity
straightforward.
The suggestions cover differing way to have responsible by means of execution survey process
and the pay. It covers measurements on assorted variety, responsiveness to representative
grumblings, company's fulfillment and the remuneration.
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B. Buyer and Stakeholder context
The Buyers or customers and the other stakeholders are getting affected by various
services provided by Uber, UK in United Kingdom.
The Uber, UK's BOD have powerful freedom and authority, with the assistance of this,
they are in charge of their remuneration through arrangement of measurements for meeting
targets which can impact their incomes.
Corporate administration is a bunch of standards, practices, tenets and direction by which a
venture may coordinated or controlled. Truth be told it helps an association in adjusting the
interests of investors of Uber, UK by offering them exact profits. Significant intention corporate
administration is to encourage suitable administration keeping in mind the end goal to
accomplish long haul advancement of an affiliation (Anton, 2015). Consequently, it has been
broke down that wide of executives are at risk for administration of their association. Uber, UK
is focusing on their systems and hierarchical approaches for catching consideration of a great
many customers by serving them administrations in characterized day and age. Along these lines,
directors of alluded affiliation need to center around their administration for controlling or
managing whole association.
The company utilities various techniques and methods in-order to sustain its position in the
market and increase its productivity or profitability.
 Phone Application: Uber, UK has obtained a noticeable position in advertise by giving
quality transportation administrations to customers who might like to movement by
booking a trek through Uber, UK. Giving doorstep get benefit has been valuable amid
state of awful atmosphere. The vast majority of the urban communities have
demonstrated a pattern to appreciate night life as well, wherein individuals feel safe to
movement by booking an outing with Uber, UK. It has empowered customers of
corporate world to spare a considerable measure of time with profiting the quickest
voyaging offices gave by Uber, UK. It has thought about different perspectives to pull
most extreme number of customers. Presenting recently composed administration office
in a market requires thought of innovative factors as need. Uber, UK has misused
different advantages of cutting edge innovation including expanding use of changed
programming and projects including utilization of PDAs to book a taxi with exactly at a
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solitary tap. Uber, UK has given a larger amount of solace and wellbeing, particularly for
female voyagers particularly amid night hours.
 Extreme adaptability: Uber, UK has been enlisting even non enrolled drivers who won't
have authorized specialist as expert taxi drivers. It has given wide extent of drivers to
procure additional by giving extra wellspring of salary. Authorized or non-authorized
faculty can even work amid sit still working hours. Uber, UK has been going about as a
mediator between cab drivers and travelers submitting solicitations to book taxi trips on
the web. Likewise, Uber, UK gave a wide extent of chance for those individuals who
have an energy for auto driving. They could thus proceed with their interest and also gain
pay for the same. Besides, if these drivers don't get any reserving for particular time, they
are repaid by Uber, UK that gives pay to working hours that may have passed sit still.
 Early online innovation adopters: Uber, UK had put heaps of endeavors to obtain such an
expansive piece of the overall industry. It has been feasible for Uber, UK to accomplish
this by genuinely making endeavors since long back it began up with giving
administrations in San Francisco. Individuals were profoundly eager and innovation
sweethearts who valued the new web based booking office for booking a taxi trip by
simply making a solitary tap (Bahadir, Bharadwaj and Srivastava, 2015). Utilizing the
method of chilly calling as one of the methods for correspondence, different
independently employed faculty and in addition experts were enlisted by Uber, UK to
working with them. At first, Uber, UK embraced conventional methods for promoting,
for example, FM, daily papers, and so forth to pull in potential customers. Uber, UK has
considered characterizing the potential market estimate which may be focused on.
Earnest endeavors have been made for discovering the territories that ought to be
engaged for giving recently propelled benefits by entering or extending exercises in the
market.
 Informal promoting: Each customer whosoever had an affair of booking a taxicab ride
and along these lines, increasing more elevated amount of fulfillment imparts the same by
overhearing people's conversations publicizing. It has been watched that customers get
affected by the positive experience picked up by their companions, relatives, and so forth
and consequently, like to encounter the same (Bull and et.al., 2016). Informal exchange
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perceives customers as publicizing specialists who contribute in advancing Uber, UK's
general execution in this manner diminishing expenses on promoting.
 Accommodation: Price that must be paid by customers rely upon number of drivers
accessible at the season of demand submitted alongside number of individuals sending
demand in the meantime. Contingent on situational request and additionally supply of
drivers, customers are cited to pay the required sum. Higher charges are required to be
paid on uncommon and intermittent days. It has a patent on surge evaluating innovation
in US. customers are required to pay as per particular value run set for every mile secured
relying on the quantity of customers, drivers and in addition general surge amid
exceptional happy days. However, it has likewise considered imperatively to give earlier
data to different customers with regard to additional toll charged for same office that may
be profited before.
Illustration 1: Buyer and stakeholders context
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C. Internal Context
Swot Analysis
Internal factors influencing the marketing communication strategy in Uber, UK
 Strengths
1. Easy and effective platform with low operating cost
2. Timely services and reasonable fares with different payment modes
3. Vast fleet of vehicle with wide range of services
4. Drivers are not employed they are based on contract.
5. Effective advertisement with impressive brand image.
 Weaknesses
1. Lack of connection in relation between Uber, UK and Its drivers
2. Top level management issues or problems
3. Bad or poor image on working ethics
4. The company is still behind many competitors
5. Highly dependent of technology
 Opportunities
1. Potential in expanding markets
2. Increased number of smart phone users and Enhancing internet demand
3. Electric car usage. Car sharing and other eco friendly ways
4. Unconventional and Innovative services
 Threats
1. Varied regulations and government rules due to wide area of operation and various legal
cases with other companies
2. Taxi drivers and Local players protest
3. Autonomous and self drive cars are entering in to market in near future
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D. Environmental context
The various factors in context to the external environment with regards to Uber, UK can
be determined by using pestle analysis tool.
Pestle analysis
 Political factors - Uber, UK has gone up against conflict. In its hidden change, Uber, UK
didn't have clear controls. It was difficult to pinpoint assurance lie in — if there is an
accident, is the Uber, UK driver to fault, or the association itself? They have stood up to
additional examination around the globe; France recorded charges in light of advancing,
the Netherlands ruled against Uber, UK for their drivers not having Taxi licenses,
limiting requests from Portland, with additional blacklist considerations in Asian
countries. In addition, there were political discusses the most reduced pay allowed by law
laws in the taxi business, and whether Uber, UK was keeping up these standards. The
governing body requires business licenses likewise, requiring Uber, UK to give that
documentation.
 Money related factors: The business that Uber, UK works in is the sharing economy. It
suggests that this economy relies upon sharing physical or academic resources. For this
circumstance, Uber, UK secures drivers to respond to customer and drive them to a
region (Doeksen and Symes, 2015). It's routinely regarded more affordable than taxis and
less requesting to design a game plan. Uber, UK has grown exponentially since its hidden
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Illustration 2: Internal context

dispatch. In any case, countries have denied or restricted its organizations as a result of
Uber, UK having a preposterous contention against general taxis. Diverse associations in
this industry stand up to discuss, yet Uber, UK's fast change has driven them to be the
fixation point. People are analyzing whether this sort of economy brings new calling
openings or expels them from existing positions (Uber, UK versus standard taxi driving).
Or on the other hand securing new openings yet to bring down pay. One thing is certain,
Uber, UK has created at an exasperating rate — showing up there is money related
potential in this market. However, as Uber, UK winds up greater, diverse stages like Lyft
must fight to stay relevant (Houdet, Trommetter and Weber, 2012).
 Social factors: Easy openness Customers of Uber, UK take advantage of its easy to get
the chance to organize. Picking a course of action and get time is basic using the
application on PDAs. It requires no correspondence rather than a few presses of a catch.
The more affordable cost is appealing to many, which has incited the impact of Uber,
UK's advancement all completed North America. As customers taking advantage of their
rides, they posted about their experience through electronic system's administration
media regions. Casual spread care quickly. Regardless, with the pervasiveness increase,
costs in huge urban groups moved as well. Valuable for Uber, UK, yet not welcome by
riders. Everything considered, by virtue of the comfort, customers pick Uber, UK as
regularly as could reasonably be expected. The more prominent transparency Uber, UK
gives, the a bigger number of people will use its organizations rather than cabs or even
open transportation.
 Technological factors: Uber, UK spread like savage burst through internet organizing.
People clearing up their riding experiences online spread and offer stories. It asked new
customers to do in like manner. Buyers are searching for more affordable transportation
decisions and Uber, UK fulfilled this need. Customers make courses of action through the
application. A measure for the ride cost can appear in the application — it depends upon
various components like drop off zone, action and atmosphere. They can pay for the ride
ahead of time through the application as well. Additionally, drivers who are on
commitment respond and get the explorers to take them to their objective. The
application is incredibly basic to Uber, UK. It can't work if the application goes down or
persists challenges. The association must ensure everything is working, reliable and
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arranged to go. Various drivers use 4G frameworks to connect with the application — it's
respected essential to do their occupations.
 Legal factors: Banning : Honest to goodness components were tended to under the
political factor some part of this examination (Grünig and Kühn, 2015). Uber, UK faces
much criticism, bans and attempted bans in zones the world over. The association must
take after particular utilize laws, copyright laws, work and specialist security law.
TASK 2 : Marketing communicating strategy and Recommendation
In order to promote and market their services Uber, UK uses various kinds of
marketing strategy that helps in communicating information about the services to their customers
in the market. The Push communication refers to broadcasting a message that a sender sent to the
receiver. The sender controls and determine who receives the communication or message, on the
other hand Pull communication refers to any message or information which is accessible by a
receiver according to his needs and wants. Pull communication is not time sensitive and typically
informational. In order to get the best outcomes it is important for Uber, UK to use a mixture of
both the method (Gonzalez-Padron, Hult and Ferrell, 2016). The combination of push, pull, and
instinctive correspondences is a thought we hear an extensive measure about in exhibiting and
that is by all accounts substantial for HR. It's basic to associate with customers today with a solid
mix of these three correspondence makes. Ideally, you keep best of mind by pushing entrancing
or time-delicate information to your prospects constantly, keep up their energy after some time
by offering beneficial access to the information they need to choose, and attract and beguile them
with astute dialog when the need develops. In case we think about agents customers (and we
should!), we help to influence a better laborer than experience by every now and again pushing
noteworthy, material, and time-fragile information to them that will help them to be more taught
and productive at the workplace, by outfitting them with easy to-use, strong self-advantage
devices for getting to information on their terms, and by giving continuous, natural enable when
they require it. Uber, UK needs to use various marketing tools such as email broadcasting, online
marketing, television ads etc to convey information related to their services among the people.
Communication
The above report concluded that Uber, UK needs to develop their marketing
communication strategy in order to promote and market their services effectively. The
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combination of oth Pull and Push communication is identified to be the best for promoting the
services in the market and get the best outcomes. The report identifies various internal and
external factors and elements that affect the marketing strategy of the company.
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REFERENCES
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Sustainability Disclosures. Business Strategy and the Environment. 24(6). pp.551-564.
Anton, R., 2015. An Integrated Strategy Framework (ISF) for Combining Porter's 5-Forces,
Diamond, PESTEL, and SWOT Analysis.
Bahadir, S. C., Bharadwaj, S. G. and Srivastava, R. K., 2015. Marketing mix and brand sales in
global markets: Examining the contingent role of country-market characteristics. Journal
of International Business Studies. 46(5). pp.596-619.
Bull, J. W. and et.al., 2016. Strengths, weaknesses, opportunities and threats: A SWOT analysis
of the ecosystem services framework. Ecosystem Services. 17. pp.99-111.
Doeksen, A. and Symes, D., 2015. Business strategies for resilience: the case of Zeeland's oyster
industry. Sociologia Ruralis. 55(3). pp.325-342.
Gonzalez-Padron, T. L., Hult, G. T. M. and Ferrell, O. C., 2016. A Stakeholder Marketing
Approach to Sustainable Business. Marketing in and for a Sustainable Society (Review of
Marketing Research, Volume 13) Emerald Group Publishing Limited. 13. pp.61-101.
Grünig, R. and Kühn, R., 2015. Strategy Planning Process. In The Strategy Planning Process.
Springer Berlin Heidelberg.
Houdet, J., Trommetter, M. and Weber, J., 2012. Understanding changes in business strategies
regarding biodiversity and ecosystem services. Ecological Economics. 73. pp.37-46.
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