Continuing Professional Development Report for Engineering Career

This Continuing Professional Development (CPD) report details the academic qualifications and professional experience of an individual with a Bachelor's degree in Electronics and Communication Engineering from Maharishi Dayanand University and a Master's degree in Engineering and Management from La Trobe University. The report outlines various roles held, including Lecturer at PM College of Engineering, Customer Service Representative at Agilent Technologies, Sales Representative at Euro Solar, and Customer Service Team Member at Woolworths Ltd. Key achievements and responsibilities in each role are highlighted, showcasing skills in customer service, sales, training, and project execution. The individual aims to enhance their professional knowledge and skills through Australian Immigration or Engineers Australia.

Competency Demonstration Report
(CDR)
Continuing Professional
Development - CPD

Continuing Professional Development
I had efficaciously accomplished the Bachelor’s Degree in Electronics and Communication
Engineering, from the popular college of Maharishi Dayanand University, located in India in
2011. I even have accomplished my Master’s Degree in Engineering and Management from
La Trobe University, Australia in 2018. I have always been a bright student and have score
more than 70% aggregate in both my school and college life. I had started my proficient and
professional career from the year of 2011 while working as a Lecturer in PM College of
Engineering in Sonipat, India. I have worked in that particular college for about 1 year and
hence have obtained hand-on experiences about my work. I comprised of a few
responsibilities and duties such as conducting lectures and preparing the material for graduate
and undergraduate students, marking work, giving appropriate feedback and monitoring
pupils’ behaviour and development, organizing industrial visit for students and many more.
In the year of 2013, I joined Agilent Technologies as Customer Service Representative and
had worked for more than 3 years and before joining Euro Solar in Victoria Australia in May
2017 as Sales Representative. Currently, I am working as a Customer Service Team Member
in Woolworths Ltd, Australia and I am doing excel in my job. I even had been a major part
and had even executed several significant projects in my professional life. Therefore, I desire
applying in Australian Immigration or Engineers Australia with the intention of increasing
my respective professional knowledge and skills.
Academic Qualification
Serial No. Examination School/University Year of
Passing
Percentage
1. Master of
Engineering and
Management
La Trobe
University,
Australia
2018 71%
2. Bachelor in
Technology
(Electronics and
Maharishi
Dayanand
University, India
2011 79%
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Communication
Engineering)
3. Senior Secondary
Certificate
Examination
Central Board of
Secondary
Education, India
2007 84%
4. Matriculation
Examination
Board of School
Education, Haryana
2005 87%
Work Experience
Duration Position Company Key Achievements
July 2017 to
Present
Customer
Service Team
Member
Woolworths
Ltd.
 Got contract in two months
period of time.
 Got appreciation from the store
manager for fast learning.
 Got compliments from the
customers for good customer
service.
May 2017 to
February 2018
Sales
Representative
Euro Solar,
Victoria
 Achieved weekly sales goals in
a challenging and fast-paced
environment.
 Implemented various marketing
and advertising techniques to
generate new sales.
 Organized several appointments
daily for new customers to
receive service.
 Learned consultative selling
skills to identify opportunities,
overcome objections and close
sales.
February 2013
to May 2016
Customer
Service
Agilent
Technologies
 Consistently achieved Quality
scores exceeding the expected
targets, demonstrating excellent
knowledge of compliance
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Representative issues related to banking
legislation and credit codes and
positive customer experience.
 Consistently met tight deadlines
including month end reporting
and received positive feedback
about attention to detail.
 Increased sales by 70% through
word by mouth campaign,
following delivery of
exceptional customer services
to existing clients.
 Got “Employee of the quarter”
award from the company and
bonus for achieving target in
Trade process.
 100% closed loop feedback and
follow up done for all the
customers every month.
August 2011 to
June 2012
Lecturer PM College of
Engineering,
Sonipat
 Attended Seminar of
'Technology in current
education' in Delhi University.
 Successfully organized
industrial visit for 500 students.
 Got appreciation certificate
from college.
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