E-OfficeWorx Continuous Improvement Project Report: Task 2 Analysis

This report outlines a Continuous Improvement Project designed for E-OfficeWorx, focusing on enhancing processes and improving workflow. The project establishes a Continuous Improvement Policy with defined purpose and scope, emphasizing efficiency and timeliness. Key components include continuous improvement principles aimed at maximizing outcomes and resolving customer concerns. The project employs the PDCA cycle for implementation, addressing issues like product advice and delivery follow-ups. Staff participation, communication methods (reports, emails), and supporting tools (statistical analysis, training) are detailed. Responsibilities are assigned to analysts and stakeholders. The report references relevant literature, providing a comprehensive overview of the continuous improvement strategy for E-OfficeWorx.

TASK 2 – Continuous Improvement Project
TASK 2 – Continuous Improvement Project
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TASK 2 – Continuous Improvement Project
Continuous Improvement Policy
The Continuous Improvement Policy is being designed for E-OfficeWorx. The below
components of policy as part of Continuous Improvement stand to be significant
Purpose of Policy
The Purpose pertaining to the Policy would be to improve the processes and bring in
an enhanced workflow. The customer service employees approach and the manner in which
they function needs to be improvised. The policy would aid in bringing about the changes
with respect to processes
Scope of Policy
The scope of policy would entail the crucial aspects linked to the activities of E-
OfficeWorx and the significant manner in which compliance can be brought in. The
enhancement in efficiency levels and improvement of timeliness stand to be crucial for the
organization.

TASK 2 – Continuous Improvement Project
Continuous Improvement Principles
The principles would include maximization of outcomes for the employees of
organization. The concerns that are faced by the customers of E-OfficeWorx need to be
resolved. The principles would entail the improvement in current process and bringing in
change with respect to accomplishing of tasks in orderly manner.
Continuous Improvement Model
The model of Continuous Improvement would rest of the implementation of PCDA
cycle along with the flow charts. The PCDA cycle would aid in the recognition of concerns
that are faced by E-Office Worx and as to how the method linked to four steps can be utilized
in business to bring about continuous improvement with regards to several processes
(Jagusiak-Kocik, 2017; Salloum et al., 2017; Morgan & Stewart, 2017; Maruyama & Inoue,
2016). The customer service employees working at the organization are not in a position to
provision the product advice to customers. The deliveries need to be chased up over calls. In
case the organization is able to deploy the tool of flow chart as part of continuous
improvement technique, the same would be of great help.
Continuous Improvement Implementation
The implementation would take place in a phased manner. The implemented model
would bring about recognition of the change that is crucial. This is well expected for the
organization. It is also significant that the change is well recognized and the same would need

TASK 2 – Continuous Improvement Project
to be tested which would further aid in analysis to be carried out. The action would stand to
be a crucial component linked to PDCA.
Staff Participation & Communication
The staff that would form part of the Continuous Improvement Performance would
stand to be Customer Service staff. The General Manager along with the Sales and Marketing
Manager and the HR and Finance Manager would form part of the team that would
participate. The mode of communication that would form part of the process would be the
written reports, e-mails and handouts.
Tools To Support Continuous Improvement Process
The tools that would support would be the analysis of data done through the mode of
statistical analysis and the training provisioned by the software as part of self-learning for the
employees.
Responsibilities
The responsibility of Analyst would be to analyse the processes and contribute to
brainstorming in enhancement of process (Jagusiak-Kocik, 2017; Salloum et al., 2017;
Morgan & Stewart, 2017; Maruyama & Inoue, 2016). The stakeholders would be responsible
in contributing with respect to the appropriate mentoring required in implementation.

TASK 2 – Continuous Improvement Project
References
Jagusiak-Kocik, M. (2017). PDCA cycle as a part of continuous improvement in the
production company-a case study. Production Engineering Archives, 14.
Morgan, S. D., & Stewart, A. C. (2017). Continuous Improvement of Team Assignments:
Using a Web‐Based Tool and the Plan‐Do‐Check‐Act Cycle in Design and Redesign.
Decision Sciences Journal of Innovative Education, 15(3), 303-324.
Maruyama, T., & Inoue, M. (2016). Continuous Quality Improvement of Leadership
Education Program Through PDCA Cycle. China-USA Business Review, 15(01).
Salloum, W., Edwards, E., Ghaffarzadegan, S., Suendermann-Oeft, D., & Miller, M. (2017,
March). Crowdsourced continuous improvement of medical speech recognition. In
Workshops at the Thirty-First AAAI Conference on Artificial Intelligence.