This presentation outlines a plan to implement a continuous improvement system at Australian Hardware, focusing on customer service. It includes a brainstorm session to identify systems and data for benchmarking and monitoring performance, identifies measurement and monitoring tools, and provides feedback and recommendations. The presentation covers examples of continuous improvement processes, evaluates their effectiveness in meeting Australian Hardware's goals, and addresses HR procedures for staff skills, recruitment strategies, and training needs. Key aspects include the benefits of employee participation in decision-making, evaluation of customer requirements, and strategies for skill retention. The presentation also incorporates recruitment and selection policies aimed at attracting and employing suitable candidates who align with the organization's values and goals. The goal is to foster a culture of continuous improvement throughout Australian Hardware.
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