Unit Portfolio for Week 9: PPMP20009 - Quality & Improvement

This portfolio assignment, submitted by a student, reflects on the concepts of quality management and continuous improvement within the context of the PPMP20009 unit. The student explores various aspects of quality, including its impact on customer service and satisfaction, drawing from readings by Kerzner and other resources. The portfolio highlights the importance of performance indicators, evaluation methods, and the historical context of the quality movement. It emphasizes the significance of delivering quality goods and services to ensure customer loyalty and long-term economic competitiveness. The student's reflection underscores the practical application of total quality management and its role in fostering innovation within business organizations.

(Insert your name)/(ID) – PPMP20009 Unit Portfolio for Week 9
Weekly Portfolio 9
Topic and
reading samples.
Your personal learning
outcomes from this unit.
Learnings from your experience. Supporting
documentation
including your prior
learnings.
a) Kerzner chapter
– 20.0-20.8
b) Kerzner chapter
– 21.0-21.4
To describe the continuous
improvement with a real life
example
From chapter 20, I gained knowledge on the quality, a method used
by employees to involve into continuous improvement of the goods
and services. It is combination of quality along with management
tools to increase of business and reduce the losses because of
wasteful practices.
Kerzner, H. 2017. Project
management.
12th ed. New Jersey: John Wiley
& Sons.
Lecture slides To understand quality and
continuous improvement impact on
quality
I had studies of various quality mechanisms of assessment and
project methodologies such as:
 Performance indicators
 Performance evaluation
 Evaluation of reference sources
 Cost benefits and effectiveness study
Quality services are fundamental elements for the success of
business. The businesses can improve their service long with retain
of the customers. Improved quality services are required to define
and measure service goals and motivate the employees by use of
feedback from the customer’s side.
PMI Implementing
Organizational PM PM
Appendices X2 & X3;
Available at:
http://marketplace.pmi.org/Pag
es/ProductDetail.aspx?
GMProduct=00101
500501
Books To illustrate the history of the
quality movement
W. Edwards Deming was demonstrated on the grand scale by the
Japanese industry. The inventor was viewed by father of quality
control and quality movement. In early 20th century, the
manufacturers can began to include of processes of quality into the
quality practices. Total quality management was being considered as
used into various business leaders.
Kerzner, H. 2017. Project
management.
12th ed. New Jersey: John Wiley
& Sons.
To ensure of delivering quality to
the life
It is easier to deliver of good quality control over the items. It is
different process of thinking in case of software delivery. It is critical
Allen, H. and Lansky, D., 2015.
Measuring & Managing to
1 of 3

(Insert your name)/(ID) – PPMP20009 Unit Portfolio for Week 9
Topic and
reading samples.
Your personal learning
outcomes from this unit.
Learnings from your experience. Supporting
documentation
including your prior
learnings.
Lecture slides to meet with quality expectations of the customers. Due to specific
acceptance criteria, the quality of services and goods are met. The
quality cost is beneficial to integrate of quality approaches into the
project.
Improve Value: Employers and
Indirect Costs.
Articles and books To describe of processes introduced
to ensure and deliver quality goods
and services
Consistent of quality services are a key requirement to meet with the
customer loyalty. The business organization with higher service
quality is meeting and exceeding with expectations of the customers
while remaining are economically competitive. By my course, I have
learnt that evidence from the empirical studies is suggested that
improvement over the service quality is increased profitability along
with long term economic competiveness. It establishes to provide of
reliable service performance measures and measure the customer
satisfaction.
PMI Managing Change Chapter
6;
Available at:
http://marketplace.pmi.org/Pag
es/ProductDetail.aspx?
GMProduct=00101
469401
Portfolio Reflection:
This course helps me to understand the quality management which are required to improve the customer services and satisfaction level. I have analysed
quality as reflection of innovation into the business organization. It is basic implementation of use of total quality management.
2 of 3

(Insert your name)/(ID) – PPMP20009 Unit Portfolio for Week 9
References
Allen, H. and Lansky, D., 2015. Measuring & Managing to Improve Value: Employers and Indirect Costs.
Kerzner, H. 2017. Project management. 12th ed. New Jersey: John Wiley & Sons.
PMI Implementing Organizational PM PM Appendices X2 & X3; Available at: http://marketplace.pmi.org/Pages/ProductDetail.aspx?
GMProduct=00101500501
PMI Managing Change Chapter 6; Available at: http://marketplace.pmi.org/Pages/ProductDetail.aspx?GMProduct=00101 469401
3 of 3