Continuous Improvement in Professional Development

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CONTINUOUS IMPROVEMENT
PROJECT

TABLE OF CONTENTS
Introduction......................................................................................................................................1
1 Business plan................................................................................................................................2
a. Encourage staff to exercise initiative and participate in the decision-making processes of
this CPI project as it is clearly targeting all employees...............................................................2
b. Explain what CPI means and why this method is appropriate for achieving the company
business plan................................................................................................................................2
2 Implementation plan for this CPI project.....................................................................................4
a. Address all dot-points under each of the major headings (Define, Measure, Analyse,
Improve, Control)........................................................................................................................4
b. Establish a project team that includes managers from across the organisation and a
representation of team leaders. The project team will report to Sayo Yoshida...........................5
c. Identify the tools that will be used at each stage of the project and what information they
will contribute towards the objectives of each stage...................................................................5
d. Address suitability requirements. In particular, senior managers are keen to see that a
majority of professional development programs that emerge from this project are conducted
via e-learning. This would also reduce the amount of travel that staff undertake in attending
professional development programs. You may need to access the sustainability environmental
policy and the professional development policy.........................................................................6
e. Outline the relevant legislative requirements that may exist. As this project is about human
resources, ensure that it addresses equal opportunity guidelines................................................6
f. Outline how mentoring, coaching and other support will be used to enable people across the
organisation to participate effectively in this CPI project...........................................................7
g. Provide a framework for capturing and communicating information on the progress,
outcomes, insights and experiences from the CPI project. This framework should outline what
information is to be captured and how it is to be presented........................................................7
h. Develop key performance indicators (KPIs) that can be used to measure the achievements
of the CPI project. For each KPI, provide an outline and samples of the records to be collected

and explain how these supports the measurement of the KPIs that have been set......................8
Conclusion.....................................................................................................................................10

LIST OF FIGURES
Figure 1: Key performance indicators (KPIs).................................................................................8

Introduction
The current report is discussing and developing understanding of the continuous improvement
project that will highlight the improvement in the skills and knowledge of employees for
ensuring the right person in the organization. By taking the example of Tesco retail BizOps
organization, the report will discuss the CPI project that is the project of implementing
improvement in the professional skills and knowledge of employees for ensuring their
professional development in the organization. The business plan for the CPI project will be
implemented by using appropriate framework or tool. The report will also highlight the
legislative requirements during the CPI project and also key performance indicators that can be
used to measure the achievements of the CPI project.
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1 Business plan
a. Encourage staff to exercise initiative and participate in the decision-making processes of this
CPI project as it is clearly targeting all employees.
As human resource manager in the Tesco, there will be need to encourage all employees to
participate in the decision-making of the CPI (continuous process improvement) project. It will
be essential to allow employees to give their suggestions and ideas for implementing
improvements in professional skills and knowledge of employees so that business can be survive
and grow for long term by utilizing professional skills and abilities of employees. Employees are
key resource who will support the business in gaining the competitive advantages in the highly
competitive business environment by designing, developing and producing products and services
with the motive of maximizing the customer satisfaction. There will be need to motivate
employees by offering them numbers of monetary as well non-monetary rewards that will enable
them to participate in decision-making in the CPI project and also enable them to give their
maximum participation in professional development programs and ensure long term growth and
development in the organization.
b. Explain what CPI means and why this method is appropriate for achieving the company
business plan.
Continuous Process Improvement (CPI) can be defined as the process of implementing the
improvements in the processes, products and services and employees skills and abilities within
the business organization so that customers needs can be satisfied as per current trend and can
ensure the long term sustainable growth of the business. The improvements in the products,
services and process and employee skills and abilities help the business organization like Tesco
to become more innovative, efficient and successful in the competitive markets. For example,
BizOps (Business operations) organization like Tesco business plan is to focus on having the
right people in the organisation for ensuring maximum productivity, customer satisfaction and
building strong relationships with customers. the organization has plan to provide its products or
services in urban as well as rural areas by producing and delivering different range of products
through offline as well as online distribution medium.
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The CPI methods will be appropriate and helpful for the retail organization like Tesco for
achieving the business plan as this method will enable the business organization to make
professional development of employees by providing the financial, physical, human and time
resources to support an annual professional development program for all BizOps employees.
Also this method will support in developing an effective customer relationship for building
strong and long-term relationships with customers and hence maximize the customer satisfaction.
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2 Implementation plan for this CPI project
a. Address all dot-points under each of the major headings (Define, Measure, Analyse, Improve,
Control).
It will be essential to implement the CPI project by properly identifying various needs of
improvement and analysing so that improvement in the professional skills of employees will be
made accordingly for ensuring their professional development and maximizing benefits and long
term sustainable growth of the business in the highly competitive markets. The six-sigma
continuous improvement framework can be used for implementing the CPI project of the
organization like Tesco. The six-sigma continuous improvement methodology involved numbers
of tools and techniques that can be used for eliminating defects or gaps in employee’s skills and
knowledge and implementing the professional development of employees. This includes
different phases for ensuring the continuous improvement such as define, measure, analyze,
improve and control.
Define: There will be need to identify the needs of improvement in employee professional skills
or various problems that are impacting the business performance and market growth of the
business. In this phase, the project scope and resources will be identified and project plan will be
developed for implementing the improvements.
Measure: in this, the current state of the employee professional skills and abilities will be
measured and the data collection plan will be developed and measured by using the management
system analysis that will ensure the validity of the collected data about the need of
improvements.
Analyze: In this phase, the root cause behinds the deficiency in employee professional skills and
abilities will be analyzed so that improvements can be made accordingly to maximize the
professional development of employees.
Improve: This phase will include the actual implementation of the improvements in employee
professional skills and abilities so that professional development of employees can be made and
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needs of customers are to be satisfied on-time efficiently and hence to maximize the customer
satisfaction and sustainable growth of the business.
Control: This phase will involve the controlling of the improvements in employee professional
skills and abilities so that it cannot come in the previous position of the employees skills and
abilities. The CPI project team will celebrate their success in the project of continuous
improvement project.
b. Establish a project team that includes managers from across the organisation and a
representation of team leaders. The project team will report to Sayo Yoshida.
There will need to develop and establish the effective and skilled project team including
managers and leaders from the Tesco organization. There will be need to have skilled team for
implementing the professional development for the organization and efficiently for enhancing
the productivity, customer satisfaction and profitability of the business organization. The CPI
project team will include skilled managerial and leader personnel that will manage and lead the
employees and their activities while implementing the professional development for the business
organization. This CPI project team also need to inform and report to managing human resource
director named Sayo Yoshida that will analyze the current status of the CPI projects and its
performance so that necessary actions can be taken if required.
c. Identify the tools that will be used at each stage of the project and what information they will
contribute towards the objectives of each stage.
The six-sigma tool or methodology will be used at the each stage of the CPI project that will
enable to define the major need of improvements and various problems, measure and analyze
these problems so that necessary improvement actions or decisions can be taken to make the
professional development of employees. This tool will also be useful in controlling the improved
state of the professional skills and abilities of employees efficiently so that it will not come again
in the previous state. By following different phases of the six sigma continuous improvement
tool, the CIP project will be efficiently performed and accomplished successfully as its each
phases will enable to collect all relevant information and data that will be useful in achieving
objectives of each stage.
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d. Address suitability requirements. In particular, senior managers are keen to see that a majority
of professional development programs that emerge from this project are conducted via e-
learning. This would also reduce the amount of travel that staff undertake in attending
professional development programs. You may need to access the sustainability environmental
policy and the professional development policy.
It will be essential for the organization like Tesco to have numbers of employees and personnel
possessing professional as well as personal skills that will contribute their maximum knowledge
and skills for improving the business process, products and services efficiently and ensuring the
long-term sustainable growth and development of the business organization. So, the senior
managers in the organization needs to conduct or organize the professional development
programs for enhancing and improving the professional skills and knowledge of the employees
and personnel for gaining competitive advantages and business growth. The technological
advancement and introduction of the digital technology has made essay for the business
organization to conduct various activities online instead of offline. In the CPI project, the
professional development programs for the employees can conduct online through e- learning
and can enhance and improve professional skills and knowledge in employees as required to
perform different activities and task to gain competitive advantages and business growth.
E-learning professional development programs will also be effective as it will reduce the amount
of travelling for the employees. The employees can enhance and improve their professional skills
by joining and accessing the e-learning professional skills development classes on electronic
devices such computer, smart phones, laptops, tablets, etc.
e. Outline the relevant legislative requirements that may exist. As this project is about human
resources, ensure that it addresses equal opportunity guidelines.
The project is about the human resources so the managers in the Tesco need to consider and
follow legislation related to the human resources such as Equality, Safety and security, etc. It
will be essential that all employees get equal opportunities to participate in the professional
development programs so that they can improve their professional skills and can contribute
maximum in enhancing the productivity, customer satisfaction and profitability of the business
organization. Inequality in making professional development of employees can create
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dissatisfaction among them and hence can reduce their work efficiency and performance in the
organization.
f. Outline how mentoring, coaching and other support will be used to enable people across the
organisation to participate effectively in this CPI project.
Human resource manager in the Tesco organization made various contributions and encourage
employees to participate in the CPI project efficiently. Human resource plays role of mentor,
coach or leaders to encourage and enable employees to participate in the professional
development programs for enhancing and improving their professional skills and knowledge so
that they can contribute maximum for ensuring the sustainable long-term survival of the business
organization. the manager encourage and enable employees to participate in e-learning classes
for developing and improving professional skills and also support by providing equal
opportunities to participate in the professional development programs.
g. Provide a framework for capturing and communicating information on the progress, outcomes,
insights and experiences from the CPI project. This framework should outline what information
is to be captured and how it is to be presented.
In the current CPI project, the professional development programs has implemented for all
BizOps employees for enhancing and improving professional skills and abilities so that they can
contribute maximum in enhancing the productivity, customers service and profitability of the
business organization. The CPI project has also developed understanding of the continuous
process improvement that is the act of implementing improvement in skills, knowledge and
abilities of employees for ensuring their professional development and hence gaining the
competitive benefits. the six-sigma tools and techniques has used for implementing the CPI
project plan that has discussed different phases for implementing and accomplishing the CPI
project such as define, measure, analyse, improve and control. In the CPI project, the
professional development programs for BizOps employees has conducted and organized through
e-learning medium on electronic devices such as smart phones, computer, etc. Also, equality
legislation also has followed by the managers while providing opportunities to employees to
participate in the professional development programs.
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h. Develop key performance indicators (KPIs) that can be used to measure the achievements of
the CPI project. For each KPI, provide an outline and samples of the records to be collected and
explain how these supports the measurement of the KPIs that have been set.
Key performance indicators (KPIs) are quantifiable indicator that can be used to measure the
achievements of the CPI project. The key performance indicators includes such as objective,
measurement, optimization, strategy, performance and evaluation. The objective of the current
CPI project is to have right people in the organization so current skill and abilities of employees
in the organization has identified and measured to implement their professional development.
Skilled managers and leaders have supported to implement the professional development
programs for the organization and strategy has identified for supporting objective is to provide
the financial, physical, human and time resources to support an annual professional development
of employees. Therefore, the professional development programs for employees have organized
through e-learning medium on computer, smart phones, laptops and other electronic devices.
Figure 1: Key performance indicators (KPIs)
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