Continuous Improvement: Models, Strategies, Communication & Feedback

This report examines the benefits of continuous improvement at E-Office Worx, focusing on delivery timeline enhancement, compliance introduction, and streamlined procedures. It explores continuous improvement models, particularly the PDCA cycle and flow charts, to address challenges faced by E-Office Worx. The report emphasizes the role of continuous improvement as a driving force for performance management and highlights strategies for encouraging staff, including brainstorming and utilizing the PDCA cycle. It also details the process of communicating continuous improvement initiatives through reports, emails, and handouts, as well as methods for collecting feedback from suppliers, customers, and stakeholders via questionnaires and surveys. Furthermore, the report discusses ongoing mentoring and coaching processes, strategies to ensure continuous improvement in sustainability, and the importance of knowledge management. It concludes with improvement ideas, such as deploying staff brainstorming sessions effectively and leveraging knowledge management for motivation and analysis.

Assessment Task 2
Name:

Benefits of Continuous Improvement
• Delivery timeline enhancement
• Introducing Compliance
• Streamlined Procedures

Continuous Improvement Models
• PCDA cycle would aid in the recognition of concerns that are faced by
E-Office Worx
• Flow chart as part of continuous improvement technique

Building in Continuous Improvement
• Continuous improvement can tend to be the driving force for
performance management
• employees to perform based on their best performance is crucial

Strategies for Encouraging Staff & Continuous
Improvement Tools
• Brainstorming and ideating by the staff
• PCDA cycle and the tool of flow chart as part of continuous
improvement technique

Process in communication of
Continuous Improvement Processes
• Reports
• Emails
• Handouts

Ways of Feedback Collection
Suppliers, customers and linked stakeholders
Questionnaire Survey
Survey forms

Ongoing Mentoring and Coaching
Processes
• Controls set up to determine their levels of understanding
• Accmulated exercises in order to determine as to whether they are
able to adhere well to the procedures and requisites.

Strategies to Ensure Continuous
Improvement in sustainability
• Sustainability achieved with respect to adherence of 3 tiered system
• The improvement in the processes too can be done in a fruitful
manner

Discussion of Strategies
• knowledge management strategies would entail the practices
• competitive positioning for the organization can be enriched

Ideas for Improvement
• The brainstorming taking place with staff can be well deployed at E-
OfficeWorx
• Knowledge Management would be motivation and analysis

References
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Activities, Continuous Quality Improvement Cycles, and a Web-Based Platform to Enhance Teaching and
Learning. Journal of the American College of Surgeons.
• Jagusiak-Kocik, M. (2017). PDCA cycle as a part of continuous improvement in the production company-a
case study. Production Engineering Archives, 14.
• Morgan, S. D., & Stewart, A. C. (2017). Continuous Improvement of Team Assignments: Using a Web Based‐
Tool and the Plan Do Check Act Cycle in Design and Redesign.‐ ‐ ‐ Decision Sciences Journal of Innovative
Education, 15(3), 303-324.