Continuous Improvement and Innovation Implementation Review Report

This report assesses the continuous improvement and innovation implementation for Wood House recruitment, based on a survey analysis. It examines customer satisfaction, service standards, recruitment policies, and the use of digital media. The report provides an analysis of the survey results, converting findings into bar charts to illustrate key points. It evaluates the company's operations, supply chain, and service performance, highlighting areas for improvement. The recommendations include updating production room applications, focusing on service enhancements, adopting new techniques for client engagement, and increasing the use of digital media and technical features. The report also suggests implementing programs for professional development to improve consultant and candidate performance.

MEMO
Assessment Task 4 – Continuous Improvement and Innovation Implementation Review
To: [Audience]
From: [Name of the student]
Date: []
Subject: [Customer service provision]
[Summary – Concerns of Wood House recruitment]
The survey sent out by the Wood House recruitment might not be effective due to
different types of reasons such as the choices of the persons who have no idea about this
particular industry. The business objectives were not all clear among the participants. The
existing service provided by the company was sufficient for many participants so they efficiently
filled up those points.
Review
Based on the 12 successful surveys it can be said that this business organization should
be focusing more on the application of social media for marketing purposes. The service
standards should be clearly defined in such a way that each stakeholder associated with the
business can get benefitted by it. Efficient recruitment policies are the other vital criteria of this
organization. Implementation of a formal sustainable initiative which will provide consciousness

to both the physical attributes of the business organization as well as the environmental factors.
The most probable reasons behind the for the low business of this organization can be identified
with the help of this paper. The validation of the findings of this project is very efficient as it
discouraged the unsuccessful participants in the first place.
An analysis of the results. You should convert the findings into bar charts that clearly shows the
results of the survey and in percentages.
Analysis
The result obtained from this paper help in understanding the actual business condition of
the selected business organization. Like every other business organization this business
organization also requires customer satisfaction. In order to improve their existing business
processes, the organizations need to take certain measures. Different types of schemes such as
giving loyalty bonus to the clients should be practiced by this organization.
Evaluation of the aspects of Woodhouse recruitment
Operations: The prime operations of the wood house is the selection and screening of the
candidates.
Supply chain: This organization have a receptionist who takes all the incoming calls
about their services followed by a manager who manages all the back end functionalities. The
manager also keeps a track of the activities of the organization. The recruitment consultants are
the other important stakeholder of this organization.

Service: This organization have a dedicated service unit who works on the production
reports on the internal stakeholders of the organization. This helps increasing the efficiency of
the employees of the organization.
Performance of the company
Based on the findings it can be said that the existing strategy of the organization should
be subjected to major changes. Out of the total 12 participants positively rated the working
methodologies of this organization so in a way it can be said this organization is significantly
proceeding towards a successful calendar year. The results of the ease of doing business section
of Woodhouse Recruitment also proves that the most of the stakeholders who are getting attached
with this organization is totally satisfied with the service provided by this organization.
However, based on the results it can be also said that this organization also have different
loopholes in their strategies and enhancement of their strategies may lead to further increment in
the customer satisfaction. The application of innovative and fresh ideas would certainly be
helpful for this business organization. The performance of the organization is also under hammer
according to few participants of the survey so that about their occasional negligence in providing
accurate services to their clients. The performance of the organization is sometimes impacted by
poor communication methodologies. The organization should be focusing more on customer
engagement rather than any other essential services.
Recommendations
The different types of application which are used in the productions rooms of the
business organization should be updated. It can be said that the performance of the organization

is very much dependent on their services so if the organization focuses more on their services
then then it has the capability to have more profit margin. This organization should be focusing
on the latest techniques which will be helping them to engage more clients. Based upon the
findings of the survey it was found that this organization was highly recommendable so if these
organizations can improve their services they have the capabilities to be one of the most
successful educational consultants in the world. The application of the digital media should be
increased by this business organization. The organization should be adopting many technical
features so that their services are enhanced. The implementation of smaller programs for the
professional development of the consultants and the candidates would yield good results for the
company.