Impact of Consumer Protection Laws on Travel and Tourism Businesses

This report delves into the legal aspects of the travel and tourism industry, focusing on contract legislation and consumer protection. It highlights the importance of contracts between travel agencies and customers, emphasizing the rights and obligations of both parties. The report discusses key legislation, including the Supply of Goods and Services Act 1988 and the Package Holidays and Package Tours Regulations 1992, and how these laws safeguard consumer rights. It also examines the Consumer Protection Act 1987 and its role in ensuring fair practices and quality services. The report underscores the significance of clear terms and conditions, the provision of accurate information, and the responsibilities of travel firms in providing safe and reliable services, such as transportation and accommodation, to protect the interests of travelers. This analysis provides a comprehensive overview of the legal framework that governs the travel and tourism sector and its impact on both businesses and consumers.

Legislation and Ethics in Travel and Toursim Sector
Contract legislation in relation to travel and tourism customers
Contract refers to an agreement which takes place between two or
more people in respect to sharing of rights and obligations in
enlightenment of court. Through this, both parties become compelled
by law to accomplish their duties. Travel and tour sector help
government in economic growth of country. It is necessary that visitors
rights are safeguarded for security of image of nation. For this, travel
firm and tour operator are bonded with passengers in legal manner.
Both require to complete their portion of duties that is travel company
can claim money from visitors in respect to services provided. Besides
this, tourists can also demand compensation if promises are not
fulfilled by firm. For this, both require to have acknowledgement
about contract that is formulated between them. Travel agency should
inform clients about terms and conditions of contract. After this,
agreement require to get both side permission and sign than only it will
become a legal contract.
Various consumer laws:
Supply of goods and services 1988: This act supports to terms
and conditions of contracts for goods and services supplying. In travel
agency consumer have rights for goods accommodation in hotel if
agents deny then they can sue against it.
Holiday contract: According to this act all terms and conditions
should be clear for which consumers and holiday company agreed for
instance: hotel description, location and brochure. Moreover, it include
express term consumer name, date of staying and leaving, room
category in hotel, meals details.
Government of UK had formulated laws and act for safety and security
of public. It is necessary that travel and tourism firms formulate
policies and follow legislation while conducting business. This help
Thomas Cook to protect rights of visitors and provide them good
services in respect to transportation, hotel and other facilities.
Consumer Protection Act 1987: This legal framework is
framed to secure and protect interests of people. Manufacturing and
selling firm obligation is to provide quality products to buyers. Along
this, customer right is to get information about item, its features and
attributes. Under this law consumer entitled to claim compensation
when they receive damaged or defective goods and services. It provides
security against unfairness and restricted practices of companies.
Package Holidays and Package Tours Regulations 1992: This
is another law which is framed to protect people. For this, tour agency
are obliged to provide information to travellers about their services and
package. It entitles to consumer in booking terms and conditions which
follows by tour company such as transportation and accommodation.
Consumer protection legislation in relation to travel and tourism
customers