Coordination Skills Assignment: Telephone Message and Email Example

This assignment showcases coordination skills through a practical scenario involving a hospital unit clerk (PCU 67) at Bow Valley College Hospital. The task requires the student to take a phone message from Angela, the Administrative Assistant for Cloud Nine, regarding an order of office chairs. The student then composes a professional email summarizing the phone conversation for the Patient Care Manager, Marjorie Angus. The solution demonstrates the ability to accurately relay information, including the discontinuation of a specific chair color and the availability of alternatives, while adhering to professional communication standards. The assignment highlights effective communication in a healthcare setting, focusing on clarity, accuracy, and professionalism in both verbal and written formats. This assignment emphasizes the importance of clear communication in a professional setting, specifically within the context of healthcare administration, ensuring efficient information transfer and maintaining positive relationships with suppliers and colleagues.

Running head: COORDINATION SKILLS
COORDINATION SKILLS
Name of the Student
Name of the University
Author Note

1COORDINATION SKILLS
Audio Transcript:
PCU 67 : Good evening Ms. Marjorie. Hope you are doing well!
Marjorie : Yes, dear! All is fine.
PCU 67 : I have a message to convey to you regarding a phone call that came from Ms.
Angela, the Administrative Assistant for Cloud Nine (office equipment
supplier).
Marjorie : Oh, yes! I ordered for 10 office chairs. Was it regarding that?
PCU 67 : Yes Ma’am. She called up for you at around 10 a.m. when you were busy
attending the meetings. I asked her if there was anything important to convey to
Ms. Marjorie. Therefore, she said that the chairs you ordered for in burgundy
color of choice, they are unfortunately discontinuing with that and only
specified colors are left to be chosen from. I noted it. The colors available are
red, black, steel, grey and royal blue.
I had also taken her contact details. She said you could call her up on 403-410-
1488, which is her direct line. She is available from Monday to Friday between
8 a.m. and 5 p.m.
Marjorie : That is very humble of you dear. Thank you so much. I shall follow Angela up
for further details and discussions.
PCU 67 : It is my duty Ms. Marjorie and you are always welcome. Have a great day
ahead.
Marjorie : You too! Have a great day ahead.
Professional E-mail:
To: Marjorie Angus ([e-mail])
From: Student name: PCU 67 (pcu67@ bowvalleycollegehospital.com)
Cc: Jody Kaling (jodikaling@ bowvalleycollegehospital.com)
Subject: Angela- the Administrative Assistant for Cloud Nine (office equipment
supplier) calls

2COORDINATION SKILLS
Date: 2 October 2019
Dear Madam Marjorie,
I have noted a message for you where Ms. Angela, the Administrative Assistant for Cloud
Nine (office equipment supplier) have been looking for you over the phone call around 10 a.m.
in the morning. As you were not available for any calls due to meetings, I have noted down the
essentials that she asked me to convey you.
As you ordered for 10 office chairs and preferred the color Burgundy, Angela reported that
they had been discontinuing the color in their stock and the colors left to be chosen from are
red, black, steel, grey and royal blue.
I had taken the details to contact her as well. She said you could call her up on 403-410-1488,
which is her direct line. She is available from Monday to Friday between 8 a.m. and 5 p.m.
I am attaching the recorded verse of our telephonic conversation with this e-mail that will
make the message clearer to you.
Had there been any discrepancy in taking the message down, I already apologize to that. I
hope you will be able to meet all the requirements clear and precise by contacting Angela.
Thanking you,
(Student name, Unit 67)
Orthopaedics at Bow Valley College Hospital