Comprehensive Report: Corporate Social Responsibility & Sustainability

This assignment comprises a report focusing on corporate social responsibility (CSR) and sustainability within an organizational context. It includes identifying relevant legislation, standards, and codes of practice, both Australian and international, related to CSR. The report details internal an...Read More

BLOCK 5 – MAKE IT SUSTAINABLE
Assessment Workbook 1

BLOCK 5 – Make it sustainable
Assessment Workbook 1
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy
of your work.
Student Declaration:
þ None of this work has been completed by any other person.
Student name:
Student ID:
Date Completed:
Student Declaration
Signature:
þ I have not cheated or plagiarised the work or colluded with any other student/s.
þ I have correctly referenced all resources and reference texts throughout these assessment
tasks.

BLOCK 5 – Make it sustainable
Assessment Workbook 1
Table of Contents
....................................................................................................................................... 1
Assessment Overview........................................................................................................ 4
About your Assessment.................................................................................................. 4
Assessment information & schedule...............................................................................4
Assessment Conditions...................................................................................................... 5
Required Resources........................................................................................................... 5
Submission of Assessments............................................................................................... 5
Late or incomplete Assessments........................................................................................5
Assessment Workbook Requirements.............................................................................5
Reasonable Adjustment..................................................................................................... 6
Task 1: Written Questions.................................................................................................. 6
Introduction to Tasks 2-5 in Workbook 1 and 2.......................................................13
Task 2 Identify the context for corporate social responsibility and workplace
sustainability policies.................................................................................................. 13
2.1 Briefing Session..................................................................................................14
2.2 Report on the context for the corporate social responsibility initiatives..16
Evidence Checklist....................................................................................................... 20
Coach/Assessor Feedback & Comments................................................................20

BLOCK 5 – Make it sustainable
Assessment Workbook 1
Assessment Overview
About your Assessment
This assessment workbook includes a series of assessment tasks. You are
required to address each task as instructed. In order to complete this workbook
satisfactorily, you are to complete each and every one of the assessment
tasks.
Units Assessed this Block
BSBSUS601 - Lead corporate social responsibility
BSBSUS511 - Develop workplace policies and procedures for
sustainability
More information about these units of competency and the evidence
requirements can be found at:
https://training.gov.au/Training/Details/BSBSUS601
https://training.gov.au/Training/Details/BSBSUS511
Assessment information & schedule
Below is the suggested schedule of assessment to be completed within this
workbook
Task About this Task
Scheduled
completio
n
Task 1 Written Knowledge Questions Week 1 to 5
Task 2
 Read the Case Study
 Attend a briefing session in simulated work
conditions with the CEO of the organisation
 Compile notes to support the development
of a Corporate Social responsibility and
Sustainability Policies Report
Week 1-2
Task 2  Develop the Corporate Social responsibility
and Sustainability Policies Report Week 3-5
Task 3
 Develop a sustainability policy
 Develop an implementation plan for the
sustainability policy Week 4-5
Task 3
 Distribute sustainability policy via email
 Develop a promotional flyer for the
sustainability policy
 Complete a purchase order
 Organise a peer-review of the sustainability
policy
Week 5-6
Task 4  Consult with a stakeholder about CSR
strategy and practices
Week 5-7

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Assessment Workbook 1
 Develop a CSR strategy
 Develop a CSR policy
 Integrate CSR policy and strategy in existing
policies
 Communicate CSR initiatives to
management
Task 5
 Review implementation of the sustainability
policy
 Review implementation of CSR strategy and
policy
Week 7-8
The two units above have been clustered for delivery and assessment.
This assessment workbook comprises a mix of assessment methods designed to
evaluate your competency in the unit of competency. You are required to
address each task as instructed. To complete this workbook satisfactorily, you
are to complete each task satisfactorily.
Assessment Conditions
Skills in these units must be demonstrated in a workplace or simulated
environment where the conditions are typical of those in this industry's working
environment.
This includes access to:
 corporate social sustainability legislation, regulations, standards and codes
 organisational documentation on sustainability, including corporate social
responsibility
 corporate sustainability legislation, regulations, standards and codes
 organisational documentation on sustainability and sustainable practices.
Assessors of these units must satisfy the requirements for assessors in
applicable vocational education and training legislation, frameworks and/or
standards.
Required Resources
Students are required to have access to:
 Own laptop/desktop and smartphone with internet access
 Microsoft Office suite of applications or similar software
 Learning material through Insight Academy's Learning Management System
(LMS)
 Policies and procedures folder
 Other (any additional resources applicable to the task as specified by the
coach)

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Assessment Workbook 1
Submission of Assessments
This assessment is a log-book exercise and should be filled out and handed in at
the end of the Term along with your other assessments.
Late or incomplete Assessments
In line with our Late and Incomplete policy (outlined in our student's handbook
and the Block guide). Please make sure you attempt, check and complete all
your assessments. Where possible contact your Coach or the Academic
department [e-mail]
Assessment Workbook Requirements
Each part of this assessment has specific instructions, please read them
carefully.
 Fill out ALL boxes before submitting, and make sure you answered ALL
parts of the tasks.
 If you are missing one small part of any question, it will be marked as
unsatisfactory.
 Please turn on auto-correct to Australian English (Microsoft Word  Tools 
Language) or download the "Grammarly" plug in to correct grammar mistakes.
Reasonable Adjustment
Reasonable adjustment will be provided for learners with a diagnosed disability
or learning difficulty in accordance with the nature of the disability or difficulty.
This is to ensure that the participant is not presented with artificial barriers in
demonstrating achievement in the program of study. Reasonable adjustment will
need to be discussed with your Coach and the Academic Manager prior to
assessment.
Task 1: Written Questions
This task is a knowledge questionnaire.
You are required to address each question as instructed. To complete Task 1
satisfactorily, you must address each of the questions satisfactorily.
Questions 1.1
Identify and list four (4) legislation, covenants, standards, and codes of
practice relating to Australian and international standards about Corporate
Social Responsibility (CSR).
Select two from your list and outline their key provisions.

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Assessment Workbook 1
Question Answer (40-80 words)
List four (4) legislation,
covenants, standards and
codes of practice relating to
Australian and international
standards about CSR.
WHS: Under Work Health and Safety Act 2011,
business organization should meet requirement
of CSR and need to ensure workplace remain
safe.
Envrioment Protection Act 1970: This is key
element of CSR which company need to follow to
protect environement.
Privacy Act 1988: This is another element of CSR
that highlight company need to handle personal
information of customer, worker and other
stakeholder.
Australian Human Right Commission Act 1986:
This allow company to protect right of worker
and stakeholder.
Choose your selected one
from the list:
WHS: Under Work Health and Safety Act 2011,
business organization should meet requirement
of CSR and need to ensure workplace remain
safe. This legislation play vital role in providing
support to CSR of the company and allow them
to become responsible towards betterment of
workplace.
Choose your selected one
from the list:
Envrioment Protection Act 1970: This is key
element of CSR which company need to follow to
protect environement. This legislation process
allow company to ensure they remain
responsible towards environment while
performing business process.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.2
 Identify and list four (4) internal and four (4) external sources of
information relevant to the CSR framework, including:
o Examples of legislation, regulation, standards and codes of practice
o Examples of organisational objectives, culture and current policies and
practices
 Explain how you would use the sources when gathering information about
CSR in an organisation. (50-100 words/source type)

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Assessment Workbook 1
Question Answer Use
Internal sources of
information relevant to the
CSR framework.
List four (4).
1. Company’s
Policy
2. The Employees
3. Stakeholders
4. Culture
To gather information
about CSR;
 Reviewing
company’s
policy.
 Interview of
employee
 Survey of
stakeholder
 Identification of
workplace health
and safety.
External sources of
information relevant to the
CSR framework.
List four (4).
1. Community
2. Society
3. Government
4. External
stakeholder
To gather information
about CSR;
 Assessing
community
guideline.
 Understanding
societal needs.
 Examining
legislation
process.
 Survey of
external
stakeholder of
the company.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.3
Address the following questions about elements of a CSR strategy:
Question Answer
Explain how CSR can align
with organisational goals.
Provide an example of an
organisational goal that is
HRM and CSR: Every business organization focus
on betterment of their employee, following
ethical guideline of CSR, company craft HRM
policies accordingly for example; Fair Deal in

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Assessment Workbook 1
Question Answer
relevant to CSR in your
discussion.
(50-100 words)
Employment process, allow company to ensure
they avoid any kind of unethical practice
including discrimination, violating employee
right and lack of WHS process and risking
employee’s life. Company goals should meet
CSR, craftin valuable HRM policy help company
to even respect worker of labour market and
provide them opportunity to grow. goals can be
for example; Company’s goals is to increase
employee retention within year then company
should focus on basic CSR rule for betterment of
employee.
Provide three (3) examples
of drivers and three (3)
examples of expected
benefits of a CSR strategy.
Drivers
Benefits  Stable growth
 Brand recognition
 Customer and community
loyalty
Provide three (3) examples
of opportunities and three
(3) examples of barriers to
CSR implementation and
operation
Opportuniti
es
 Increase sales and
customer loyalty
 Finest financial benefit
 High ability to attract
talent
Barrierrs  Lack of stakeholder
awareness
 Lack of training
 Risk of failing or meeting
needs
Provide four (4) examples of
typical stakeholders groups
or individuals involved in a
CSR strategy.
 Investor groups
 Human resource department
 Employee group
 Local authority
Research and list three (3)
emerging approaches and
best practice in CSR
relevant to an
organisational context and
industry of choice.when
implementing a CSR
strategy.
(50-100 words)
Organisational
context and
industry of
choice.
Every business organization
is compile with CSR that
allow them to ensure
responsibility towards
environment and key
element including customer,
nature and society.
Approaches and
best practices
Economic approach: The
economic responsibility
means organization need to
focus on betterment of the
economy for example

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Assessment Workbook 1
Question Answer
actively participating and
contributing in betterment of
economic.
Social approach: The social
approach means focusing on
betterment of society,
community and local area.
Organization have to provide
benefit to all these element
to ensure they follow CSR in
business process.
Environmental approach:
Environemental approach
means organization have to
focus on betterment of the
nature for example waste
management, reducing
nature harming activities and
other element of the
company to ensure CSR
process.
Outline two (2) change
management techniques
that can be used when
implementing a CSR
strategy.
(80-120 words)
Creating urgency: Creating an urgency is one
of the best techniques that can be used in
implementing CSR strategy because if company
create a sense of urgency then employee and
other stakeholder of the company will meet
demand as fast as possible. Urgency means
creating awareness in the workplace about
chage that going to happen by implementing
CSR in the workplace.
Building team: Building is one of the most
important tecyhnique of change management
that allow company to ensure they build a team
that can handle change, when organization
implement CSR then a build balance risk and
success, without team CSR strategy might fail
and company have to face failure for change
management.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.4
Outline the following procedures for maximising engagement in CSR:

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Assessment Workbook 1
Procedures Outline (30-50 words each)
Consultation Consultation means asking or consulting about
something, company perform consultation to
resolve any issue that might occur while
implementing CSR. Consultation may be done
with stakeholder, investor, external bodies and
government before implementing CSR.
Generating ideas and
options
For max. engagement in CSR, company generate
idea and certain option that allow them to follow
CSR effectively for example; generating Idea to
capture benefit of CSR including brand
recogniotion and customer and society loyalty.
Communicating information Communication is one of the most important
thing that allow company to ensure effective
enagagement in CSR. It is very important for
each and every member of company to
communicate proper, correct and right
information to ensure CSR process goes
smoothly.
Addressing barriers and
resolving problems
Addressing barrier is one of the most important
thing for the organization to ensure effective
engagement in CSR for example solving
workplace conflict allow company to ensure they
focus on betterment of the employee and their
interest in the workplace.
Training Training is important as this allow employee to
become part of company and follow policy and
procedure for smooth run. Max. engagement in
CSR allow company to provide training and
development to employee.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.5
List and briefly outline three Australian and international standards relating to
corporate sustainability.
(20 – 30 words each)
Australian and/or
international standards
Outline
The Economic standard The Economic standard means organization
focus on building better economy, this simply

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Assessment Workbook 1
Australian and/or
international standards
Outline
means company will ensure they follow CSR with
effective policy and procedure. The economic
area means generating surplus profit with the
help of effective policty and procedure.
The social standard The social standard means company focus on
betterment of the society for example working
for local regional area and providing them
education. Social standard simply focus on
people and their betterment including right of
employee, right of nearby people and other
process that allow company to remain
responsible towards society.
The environmental standard The environmental standard means company
focus on environment and its betterment for
example reducing waste, reducing pollution and
maintaining nature protecting policy.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.6
Think about an organisation that you are familiar with, what is the environmental
or sustainability legislation, regulations and code of practice that is applicable to
the organisation?
List and describe three (3).
(30-50 words/description)
Environmental or
sustainability legislation,
regulations and code of
practice
Brief description
The Environment Protection
and Biodiversity
Conservation Act 1999:
This is one of the most important environement
protection act in Australia that outline policy and
procedure to protect environment and wildlife,
every business organization have to compile
their policy with this act to ensure they remain
responsible towards environment.
Code of practice for
wastewater overflow
management:
This code of practice is design for evey industry
to ensure thet manage wastewater and convert
them into drinkable water. This policy allow
organization to collect wastewater and send it to
water purifying plants in Australia.
Energy and Utilities This is another regulation provided by Australian

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Assessment Workbook 1
Environmental or
sustainability legislation,
regulations and code of
practice
Brief description
Administration Act 1987: government to ensure company carefully utilize
energy and focus on betterment of the
environment, Part 6A was established for climate
change fund that help company to focus on
betterment of climate.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.7
 Identify and list two (2) internal and two (2) external sources of information
that can assist when developing sustainability policy and procedures for an
organisation.
 Outline how they can be used when developing a sustainability policy.
(30-50 words)
Internal source of information include:
Empoloyee: Employee is one of the best source of information that can assist
while crafting sustainability policy and procedure, they gain max. experience
which help in develop better policy. Employee also take part in decision making
process when crafting these policy for the company.
System: System of the organization including working of different department
provide information for example system provide records, information and details
which can be assess by member of business only to craft sustainability policy and
procedure for the company.
External source of information include:
Investors: Investor have most amount of information of an company, they ask
for report, record and other information for investment purpose. Investor are
external source because they might have information about company but do not
participate in business process.
Government: Governement is one of the most stable source of information,
government even carry confidential information about company. Government can
be used as external source who do not participate in business process but have
interest in the company’s policy.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.8

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Assessment Workbook 1
Write a brief explanation of the elements required to develop organisational
sustainability policies and processes listed in the table below.
(30 – 40 words each)
Element Explanation
Agreed outcomes of the
policy and procedures
Outcome means final result of policy, before
implementing organizational sustainability
policy, company need to agree upon outcome or
consequneces of implementing particular policy.
Policy developer including stakeholder,
management and owner agree upon outcome of
the policy.
Policy timeframes and costs
Timesframe and cost is one of the most
important element while developing
organizational sustainability policy for the
organization, policy developer have to analyse
cost occur in developing and implementing
policy and even have to analyse time frame that
will be occurring from designing to
implementing.
Performance indicators
KPI play vital role in every policy and procedure
designing, company set different KPI (Key
performance indicator) that allow them to
monitor progress of policy and make changes
accordingly. KPI is important to ensure better
growth and stable policy.
Activities to be undertaken
Identifying activities means policy developer
have to set different activities for each policy,
these activities should meet the demand of
performance. There are certain activities that
need to be undertaken for example impact on
business and outcome of policy.
Assigned responsibilities
Responsibility play vital role where each and
every member of organization have different
responsibilities which they need to complete to
ensure smooth flow of policy. Assigning
responsibilities clear hinders in the process and
reduce risk of failure.
Record keeping, review and
improvement processes
Recording progress of the policy and crafting
improvement accordingly is another important
element, it is very clear that each policy have
weak point which need to be improved.
Common sustainability
issues with organisational
systems and procedures
Unemployement is one of the common issue
with organizational system and procedure, this
issue impact company and its decision making
process. Due to high unemployement,
company’s policy gets impacted which impact

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Assessment Workbook 1
Element Explanation
performance.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Questions 1.9
Explain your approach to manage the following barriers and challenges when
implementing policies and procedures inside an organisation:
Challenge Response
(30-50 words/challenge)
An employee does not
believe the new policy will
be a benefit to the
workplace. They believe the
current process is working
well
Highlight benefit: If employee deny to
implemenrt or support policy then manager have
to highlight benefit of policy and have to explain
why this policy is far more better the existing
process that is working well in the workplace.
Employees avoid using the
new policy as they found it
too complicated
Modification: If employee deny using policy as
they found it too complicated then manager
have to bring some modifaction in the policy to
meet the expectation of employee. Addressing
their need will become beneficial for the
company.
Lack of resource allocation
by management caused
issues in updating most of
the policies and procedures
Shift resource: If any issue is arriving due to
lack of resource then manager should bring new
resource but if there is lack of budget as well
then manager have to shift resource and
complete the policy in the workplace.
Question Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback

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Assessment Workbook 1
Introduction to Tasks 2-5 in Workbook 1 and 2
The assessment tasks in Task 2 of Workbook 1 and Task 3-5 of Workbook 2
require you to:
 Read and understand the Case Study provided in a separate document, 'King
Edward VII College.'
Task 2 -Workbook 1
 Identify the context for corporate social responsibility in the organisation
Task 3-5 – Workbook 2
 Establish corporate social responsibility policy
 Prepare workplace sustainability policies
 Implement workplace sustainability policies
 Monitor and evaluate corporate social responsibility
 Review the implementation of the workplace sustainability policies
Assume that the organisation has employed you in the Case Study Scenario to:
 Lead and manage the development, implementation and evaluation of a
corporate social responsibility policy and a strategy that addresses at least
two key business areas or opportunities.
 Develop workplace and policies for sustainability
Your work will ensure the organisation is positioned for long-term success and
viability.

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Assessment Workbook 1
The strategy must address all three pillars of sustainability: economic viability,
environmental protection and social equity, and it must be incorporated into
required organisational systems, procedures and processes.
You will work in a simulated work environment where you will consult with the
CEO (the Trainer and Assessor/Coach) as needed.
The coach will provide feedback about consultation when marking your
assessment.

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Assessment Workbook 1
Task 2: Identify the context for corporate social
responsibility and workplace sustainability
policies
This task requires you to identify the context for corporate social responsibility
and workplace sustainability policies in the organisation.
You must:
 Attend a briefing session as scheduled by the coach – Task 2.1
 Develop a report about the context for the corporate social responsibility
initiatives in the organisation, including scope and objectives of workplace
sustainability policies – Task 2.2
Read the Case Study Scenario, review the organisational policy and procedures
provided in a separate folder, and undertake independent research.
Review the requirements of the report on the context for the corporate social
responsibility initiatives.
2.1 Briefing Session
Attend a briefing session as scheduled by the coach with the rest of the class.
The coach will play the role of the CEO in the organisation in simulated work
conditions.
Duration: 45 minutes
The briefing session is an opportunity to:
 Gather information about the current corporate social responsibility status of
the organisation
 Discuss essential organisational documentation such as plans, objectives, and
policy and procedures
 Define the main organisational motivations and drivers for improved
corporate social responsibility in the organisation
 Identify the current benefits of, and barriers to, corporate social responsibility
for the organisation
 Discuss the current regulatory requirements
 Discuss future opportunities for socially responsible practices
 Identify the key stakeholders that could support the organisational social
responsibility
 Establish scope and objectives for workplace sustainability policies
 Gather information for the development of sustainability policies
During the session:
 Take notes

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Assessment Workbook 1
 Ask questions
 Gather the data and information needed to complete the report in Task 2.2
 Build rapport with the CEO
 Determine who to consult and collaborate with when working on corporate
social responsibility initiatives and sustainability policies
 Confirm your understanding of the context for corporate social sustainability
The trainer and assessor will validate your active participation during the briefing
session and provide feedback when marking your assessment.
If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to attend a briefing session.
Attendance to the briefing session is required to complete Task 2.2.
After the session:
Summarise your notes (Briefing notes table below).
Briefing Notes
Brefing Notes
The current corporate
social responsibility
status of the
organisation.
Embracing diversity by boosting the amount of
indigenous team and promoting cultural diversity in
the workplace. Woolsworths is focusing on
promoting diversity in the workplace under CSR
process, focusing on diverse culture and
background help company to become internally
stable.
Relevant information
about the internal and
external business
context.
Woolsworths focus on both internal and external
business context for sustainability policy;
Internally focusing on employee and their
betterment while promoting workplace diversity.
Externally by implement environment protection
policy to ensure sustainable business process.
Motivations and drivers
for corporate social
responsibility in the
organisation.
Ethical motivation where company see CSR as
moral duty that allow them to thinik about
betterment of environment and society however,
drivers of CSR lies in surplus profit due to CSR
policy implement. It is very clear that company
adopt CSR for their benefit of creating a brand
recognition and image in the public.
Benefits of, and barriers
to, corporate social
responsibility for the
organisation.
Benefit and barrier of CSR, these are:
Brand recognition: Company who perform CSR
have brand recorgnition that allow them to become
reputated in the society; for example providing
education boost company’s reputation and allow

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Assessment Workbook 1
Brefing Notes
them to complete CSR.
Customer loyalty: Customer loyalty can be seen
when business adopt CSR, customer demand fair
deal with affordable price range. Company should
be loyal with their customer as this allow them to
create loyalty.
Barrier:
Policy: Policy of the organization become barrier to
implement CSR in the process because company
might have different policy that support different
process.
Interest of stakeholder: Interest of stakeholder
become barrier to implement CSR policy because
stakeholder might looking for different expectation
as compared to sustanaibility policy of the
company.
Current regulatory
requirements.
There is no mandatory requirement for CSR and
sustainability practice, company have their own
choice to work on CSR or sustainability as
government can not forcefully push company to
focus on betterment of the environment and the
society as whole.
Future opportunities for
socially responsible
practices.
WHS: Work Health and Safety is future opportunity
for socially responsible practice where company will
focus on workplace health and safety. Organization
need to ensure they meet all requirement of WHS,
working for betterment for employee allow
company to become valuable for the employee.
Key stakeholders that
could support
organisational corporate
social responsibility
initiatives.
There are certain stakeholder, these are:
Employee: employee is one of the best
stakeholder of the company that support
organizational CSR initiatives, employee have their
own point of view that can be used in crafting and
implementing CSR policy.
Investor: Investors are one of the best stakeholder
of the company that support organizational CSR
initiative, investor have experience and expertise
that allow company to craft and implement CSR
policy.
Scope and objectives of
sustainability policies.
Scope: sustainability is capability to meet vital
human needs of present without compromising the
future.
Objectives:
 To create a valuable business set up for the
company help them to gain internal stability.
 To allow company to become market ruler
and lead industry with the help of

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Assessment Workbook 1
Brefing Notes
sustainability policies.
Information relevant to
the development of
sustainability policies.
Information can be outline process that include
every necessary details, for example information
about internal stability of the company, information
about other details that will be required in the
crating of sustainability policy in the workplace.
Other (optional)
Task Outcome Satisfactory Not yet satisfactory
The student actively participated in the briefing session Y N
During the session, the student:
 Listened actively
 Took notes
 Asked questions
 Demonstrated understanding of the topics discussed during the session
 Gathered information relevant to determine the context for Corporate Social
Responsibility
 Gathered information relevant to the development of sustainability policies
Assessor Comments and Feedback
2.2 Report on the context for the corporate social responsibility
initiatives
Based on the briefing session, your reading and independent research, complete
a Corporate Social Responsibility (CSR) and Sustainability Policies (SP) Report. A
template is provided below. Use the template and follow the instructions.
Corporate Social responsibility and Sustainability Policies Report
2.2.1 Impact of corporate social sustainability on strategic goals
Identify three (3) strategic goals of the organisation and outline how CSR and Sustainability
practices may impact and/or align with them.
(50-100 words)
The 3 strategic goals of the Woolworths are as follows:
 Enhancing the core business in order to improve the brand image.
 Innovation in order to satisfy the needs of the customers.

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Assessment Workbook 1
 Achieving success by enhancing the current retail model.
The CSR practices of thw Woolsworth can impact the strategic goals positively as the
CSR activities helps an organization in satisfying the needs to the public in the society
and enhance the brand image of the organization. Moreover, it also helps the
organization in innovation as launching CSR activities requires investment in research
and development.
2.2.2 Organisational drivers for corporate social responsibility
Identify and evaluate CSR's main organisational motivations and drivers (3-4).
Drivers Outline
Evaluate in qualifiable and/or quantifiable terms the drivers
for corporate social responsibility
Example:
Brand image
Improve the perception of the brand as socially responsible
and ethical in the mind of the customers.
Improve positive brand recognition by 50% to improve
customers' positive responses during the buyer's decision
process.
Moral
commitment
The Woolworths have committed to source 100% their
cotton clothes as ‘more sustainable cotton’.
Stakeholder
Salience
The higher will be the CSR activities of Woolworths, the
more will be the stakeholder, as it enhances the brand
image of an organization. It will improve the stakeholder
engagement by 30%.
Profitability The initiation of CSR activities helps the Woolworths in
increasing their profitability as it engages the consumers
towards the brand. It will increase the profitability by 30%.
2.2.3 Current regulatory environment
Provide an overview of the current regulatory environment.
Consider current legislation, including industry standards, affecting CSR, and workplace
sustainability practices.
(40-80 words)
The Competition and Consumer Act, 2010 promotes the use of CSR activities
by an organization. It is enacted in order to make sure that the enterprises
follow a code of conduct and carry out their trading activities in a justified
manner.
There are certain other legislations too which includes Unit pricing code, Food
standards code, Mandatory safety standards and franchising code of conduct.
These legislations make sure that the organization is abiding by the fair
policies with respect to the interest of the consumers.

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Assessment Workbook 1
2.2.4 Comparison
Evaluate how the current CSR practices in the organisation, compare to two or more of the
following:
 Competitors
 Industry standards
 Legislative and regulatory requirements
 Best practice in corporate social responsibility
(50-100 words)
The Woolworths conducts a CSR activity in relation to the animal welfare. In
relation to the best practice of animal welfare, the policy of Woolworths is
really appreciable as it considers 5 freedoms of animals. It includes actions for
eliminating the hunger and thirst issues, discomfort, injury and diseases and
fear and distress.
The major competitor of the Woolworths in Australia is Wamart. It has been
determined that the Walmart has a similar kind of policy with respect to the
animal welfare and covers all the above stated aspects. Therefore, in order to
gain competitive advantage, it is essential for the Woolsworth to enhance the
animal welfare policy.
2.2.5 Sustainability Audit
Conduct an audit of the current organisational CSR and sustainability context,
and:
 Determine areas of intervention for CSR
 Determine areas that may require sustainability workplace policies.
The audit contributes to determining the organisation's CSR and sustainability
improvement needs. It will guide the organisation in recognising its
accountability in the social, environmental and economic spheres.
Use the template below and adjust it as needed. Consult with the coach if
required.
Y/N Don'
t
kno
w
Notes
Corporate governance ethical
practice
Yes
Economic responsability Yes

BLOCK 5 – Make it sustainable
Assessment Workbook 1
Y/N Don'
t
kno
w
Notes
Legal and ethical responsibilities in
work practices
Yes
Social Impact- workers Yes
Social Impact -broader community Yes
Philanthropic responsability Yes
Social Impact: civic engagement &
giving
Yes
Environmental Impact: waste
reduction
Yes
Environmental Impacts: resource
conservation
Yes
Environmental impacts: carbon
footprint and toxics reduction
Yes
Environmental Impact: product
development and life cycle
Yes
Environmental & Social Impact:
supply chain & procurement
Yes
Practice – Other (specify) Yes
Practice – Other (specify) Yes
Practice – Other (specify) Yes
2.2.6 Benefits and barriers
Identify benefits of and barriers to CSR for the organisation.
(3-5 benefits and 3-5 barriers)
Benefits Barriers
Increase employee engagement and
allow company to focus on betterment
of the employee.
Interest of investor become an barrier
in the process of adopting CSR,
sometimes investor do not want
company to focus on betterment of
public because of less profit
generation that will occur due to CSR.
Positive ROI can be seen when
company focus on CSR, financial area
of company tend to gain stability due
to adopting CSR.
Lack of resource: Lack of resource
become barrier in CSR process where
company lack behind in allocationg
resource for the completion of CSR.
Reputation of company is increased
which means CSR allow company to
focus on betterment of social,
environmental and economic.
Rise in cost: rise in cost can be seen
when company focus on CSR,
company face huge cost when
focusing on betterment of the
environment or society.

BLOCK 5 – Make it sustainable
Assessment Workbook 1
Benefits Barriers
2.2.7 Stakeholders
Complete the stakeholder engagement matrix below (5-6 stakeholders) to identify key
stakeholders to support organisational CSR.
Stakehold
er Group
or
Individual
Intern
al (I)
Extern
al (E)
Role and
responsibilitie
s
Power and
Influence
Assessment of power
and interest in
relation to CSR
initiatives.
Contribution to
Corporate
Social
Responsibility.
Example:
CEO
Manages the
company
High
 High level of
decision-making
power
 High in
knowledge
 Consulted for
information about
the company
 Decision-making
and approvals
Employee Internal Work for the
company
Low
 Low power
and no
decision
making
allowed.
 Low in
experience
managing
CSR.
 Provide in
dept details
about CSR.
 Follow
policy and
procedure
to ensure
better CSR
in the
workplace.
Investor Externa
l
Invest in the
company
High
 Make
decision
for the
company
and focus
on
betterment
.
 Influence
decision of
manager
as well.
 Provide
expertise
to the
company
and share
experience
for the
betterment
.
 Provide
financial
help in
implementi
ng CSR in
the
workplace.
Manager Internal To manage and
lead workers in
the workplace.
High
 Manager
can make
decision in
crafting
sustainabili
 Provide
guidance
and
experience
to company
in

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Assessment Workbook 1
Stakehold
er Group
or
Individual
Intern
al (I)
Extern
al (E)
Role and
responsibilitie
s
Power and
Influence
Assessment of power
and interest in
relation to CSR
initiatives.
Contribution to
Corporate
Social
Responsibility.
ty policy
for the
company.
 Manager
have high
interest in
the policy
and
procedure
of the
company.
implementi
ng CSR in
the
workplace.
 Provide
policy and
expertise
to
implement
CSR in the
process of
the
business.
2.2.8 CSR - Recommendations
Identify, short-list and rank (in order of priority) suggestions for corporate social responsibility
improvements/opportunities (3-4). These recommendations will inform the strategy and direction
of corporate social responsibility initiatives in the organisation.
Ranking
Improvement
Why the
improvement is
needed
Impact on the
strategic
direction of the
organisation
Contribution to
Corporate Social
Responsibility
3 Example:
Engage with the
local community.
The company has
operated in
isolation, with no
contact with the
local community.
Improve brand
image.
Create goodwill.
Establish a good
relationship with the
local community.
Improve accountability
to the public.
Offer opportunities to
support the local
community
(philanthropy,
volunteering).
Improve the
organisational culture
by championing a
partnership with the
local community for
good causes.
4 Fair deal with
employee and
The company
deal with and
Improve
employee
Improve culture of
the workplace and

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Assessment Workbook 1
Ranking
Improvement
Why the
improvement is
needed
Impact on the
strategic
direction of the
organisation
Contribution to
Corporate Social
Responsibility
customer for employee
and customer.
retention and
help company to
focus on gaining
customer loyalty.
help company to
build relationship
with customer.
3 Protecting
environment
The company
deals in the
environment
which need to
be protected.
Improve brand
recognition and
reputation of the
company that
allow them to
value their
customer.
Improve practice of
company to
environment.
2.2.9 Workplace policies and procedures for sustainability -
Recommendations
Analyse the information collected about sustainability practices in the organisation and
consultation insights. Recommend what workplace policies and procedures for sustainabilities
should cover and include:
 Policy – outline what the policy and procedure for sustainability should cover
 Processes – two processes to support and improve sustainability practices in the workplace
(50-100 words)
Policies and procedures that promotes sustainability at workplace are as
follows:
Conservation of energy within the office: In order to maintain the policies
and procedures that maintains the sustainability within the workplace, it is
important to inform the employees about the need to save energy. For the
same, they need to quickly switch of the lights and fans when they are not in
use in order to save the energy.It will help the enterprise in maintaining the
sustainability within workplace.
Processes to support sustainability practices:
Training and development programs: The organization should conduct
training and development programmes for its workforce in order to provide
with knowledge related to the the sustainability and ask for feedback in order
to determine the required changes.
Implement the changes : Another process should be to implement the
changes that have been determined by the organization. With the help of
innovation, the company should implement the necessary changes in order to

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Assessment Workbook 1
bring the required change and promote the concept of workplace sustainability.
Task Outcome Satisfactory Not yet satisfactory
Assessor Comments and Feedback
Evidence Checklist
Make sure that you have completed and submitted the following:
Task 1
 Response to all questions
Task 2
 Task 2.1
o Briefing notes
 Task 2.2
o Corporate Social responsibility and Sustainability Policies Report
Coach/Assessor Feedback & Comments
Feedback may be given through Canvas
Coach write here.
Result Date
Was this a
resubmissio
n?
Assessment Task 1
Satisfactory
Not yet satisfactory
YES
NO
Assessment Task2
Satisfactory
Not yet satisfactory
YES
NO
Coach/ Assessor
Name:
Coach/ Assessor
Signature:

BLOCK 5 – Make it sustainable
Assessment Workbook 1