Management and Operations: Leadership and Decision Making Report

This report provides an overview of operational management, focusing on the roles of leaders and managers within organizations. It explores various approaches such as Six Sigma, TQM, and Lean Management, and their impact on business efficiency and profitability. The report uses Corus as a case study, examining how managers apply these approaches. It further analyzes the significance of operations management, including cost reduction and productivity enhancement. Additionally, the report highlights factors influencing operational management and decision-making, such as corporate social responsibility, social factors, sustainability, and the contemporary business environment. The conclusion emphasizes the importance of leadership in motivating employees and achieving organizational goals, referencing different leadership styles and their application in managing human resources.

Management and
Operations
(PART -2)

Table of Contents
 Introduction
 Key approaches to operational management and role played by
managers and leaders
 Significance & Value of Operations Management
 Factors that posses impact on operational management &
process of decision making
 Conclusion
 References

Operation's management is a business practise which has a aim of
achievement of efficiency in a business and improving overall
profitability. This function involves designing and keeping a control on
different process and operational activities. Another part involves
designing of functions to make development of services and products.
INTRODUCTION

Key approaches to operational management
and role played by managers and leaders
There are various method which posses a impact on growth of
organisation. In case of Corus manager is focussing on various approaches
such as six sigma, TQM, lean principle for carrying of business activities.
Below discussed are some of the approaches used in Corus:

Contd..
Six Sigma: This method is concern
with reduction of wastage of resources
in a organisation. In this tool DMAIC
approach is used which is related top
define, measure, analyse, improve and
control for making quality products
for their customers.

Contd..
Lean Management: It is the function
which is helping in reduction of waste
and further improving of quality of
products & services in regular interval
of time. These tools are helpful in the
process by elimination of wastage and
increasing efficiency in overall
functioning of organisation.

Contd..
TQM: TQM is commonly referred as total
quality management tool which is
emphasising on maintenance of quality
standards of products, appropriate
strategies should be used for attracting
more customers.

Importance & Value of Operations
Management
Operations management is a practise of business which is used for
creation of high profit and effectiveness in a organisation. This process
is relate to conversion of raw material in final goods for satisfaction of
various stakeholders. Managers are able to produce goods with high
quality which assist them further in having a competitive advantage in
the market. In Corus managers are making attempts to manage and
control all their process so that positive outcomes are drawn.

Functions of Operation Management
Significance is discussed below:
Reduction of Cost
Enhancement of productivity

Management By Objectives
Management by Objectives: This is a tool which is commonly accepted
in companies for making various improvements required in employee
performance. In context with Corus, Company is using this model for
clearly defining what are overall goals & objectives required to be
achieved by employees & management. This provides a complete
direction to whole workforce as to which area of operation they have to
work for achieving their laid objectives.

Factors that posses impact on operational
management & process of decision making
Business environment consists of various elements which has a
significant impact on maintenance of customer relationship. Operations
management is concern with overall functioning of organisation. There
are some factors which posses impact on operations management &
decision making by all the leaders in company. Some of these factors
which has a influence on decision making function of leaders in Corus
is described below:

Contd...
 Corporate social Responsibility
 Social factors
 Sustainability
 Culture
 Contemporary business environment