1.4 Practice Management Workbook

This JSON represents a practical assignment from the Australasian Academy of Cosmetic Dermal Science (AACDS) focusing on Practice Management and Administration. The assignment involves completing a workbook containing activities related to operations, culture, stock and equipment control, job analysis, contingency planning, and meetings. The workbook covers various aspects of business management within the context of a cosmetic dermal science practice. Students are required to analyze supplier terms, gauge workplace culture, conduct a job analysis including creating a job description and performance review tool, develop contingency plans, and discuss the benefits of regular team meetings. The provided content includes completed answers to the workbook activities, demonstrating a practical application of business management principles within the specific field.

TUTORIAL ACTIVITY WORKBOOK
WORKBOOK 3 OPERATIONS AND CULTURE
On completion of Tutorial Activities for workbook 3 Operations and Culture, please email directly to your
Lecturer/Assessor.
This workbook containing activities 24-30 (Workbook 3 – ‘Operations and Culture’), must be completed, as an
essential component of your assessment plan, and is required to be completed before you sit your final exam
assessment.
Please note that areas in green are for assessors only
No part of this workbook may be reproduced by photocopying or any other means without written permission
from the Australasian Academy of Cosmetic Dermal Science.

AACDS WORKBOOK COVERSHEET
Please submit to your AACDS lecturer.
Unit 1.4 Practice Management and Administration
Course
(Please select)
10510NAT Advanced Diploma of Cosmetic Dermal Science
52709WA Graduate Diploma of Cosmetic Nursing
X 52707WA Graduate Diploma of Dermal Therapies
51107WA Diploma of Management (Medispa Practice)
AACDS ASSESSMENT POLICY
Assessments Marked “Competent” or “Not Yet Competent”:
1. Must be completed by the due date specified in the
student manual for each corresponding unit.
2. If a student fails to meet the due date as specified, this
may incur additional fees to extend unit access.
3. If a student consistently achieves “Not Yet Competent”
and demonstrates poor performance in all
assessments, AACDS reserves the right to terminate
the student’s enrolment for the corresponding unit.
Graded Assessments/Exams:
1. Must be completed by the due date specified in the
student manual for each corresponding unit.
2. A student will have the opportunity to resit a failed
assessment, however on the second attempt the pass
mark will increase by 10%.
3. If a student fails on the second attempt, the student
must re-enrol into the failed unit at the current full-fee
GR A D E (I F AP P LICA BLE ): Competent
x Not Yet Competent
Please Resubmit this Assessment by:
AS S E S S M E N T FE E D BA CK F R O M LE CT UR E R :
Please review activity 25 and 28(4)
COM P LE T I O N OF AL L T UT OR IAL AC TIV IT IE S :
Yes No
RE COM M E N D AT IO N T O S IT F IN A L E X AM
Yes No
AS S E S S O R ’S SIG N AT UR E : DAT E :
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ACTIVITY 24
SUPPLIER DETAILS
Complete the worksheet using information found in the example of suppliers’ terms of trade document
(Ultraceuticals) on page 5 and 6. Additional research may be necessary to complete this activity.
I N S T R U C T I O N S
Complete the sheet below using information from your organizations product suppliers or information found in the
example of supplier’s terms of trade document. Additional research may be necessary to complete this activity
Question 1 x Yes No
How long has this supplier been operating?
The supplier firm ULTRACEUTICALS pty ltd has been operating from 1991.
Question 2 x Yes No
Are they local, interstate or international?
The organization operates in local as well as in the international market.
Question 3 x Yes No
How well know is their product?
The skin care products of the company are used by millions of consumers across various nations including AUSTRALIA,
RUSSIA, HONGKONG, GREECE AND NEW ZEALAND
Question 4 x Yes No
What types of businesses do they supply?
ULTRACEUTICALS is leading Cosmeceutical brand and they supply products to various skin care clinics, plastic surgeons
and dermatologists. They also render products to Beauty therapists and salon owners.
Question 5 x Yes No
What are their terms of trade?
As per the terms and conditions of the company payment needs to be done within 30 days of the invoice date. If the
debt of the applicant business becomes overdue for 60 days than interest at the rate of 1.5 % will be charged on all
the over dues. Minimum opening order value is $2,500 and minimum ongoing order value is $300. free postage and
handling is provided when order exceeds $500. 30-day account is available for approved customers and RRP is also
rendered which includes 45% profit margin.
Question 6 x Yes No
What is the mark up?
The company offers 85 % markup on wholesale price.
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Assessor’s comments
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Question 7 x Yes No
What support do they offer?
Management of ULTRACEUTICAL works with the objective to render quality services to their consumers. A fair and
reasonable policy has been formulated by the company for its consumers. The company ensures that all the
commodities listed on their website should be currently in stock and pricing of the product is also kept fair and
correct. Delivery of the products is done within the time-frames of 30 days. The consumers can take online skin
consultation from the experts of the company.
Question 8 x Yes No
Can they back up claims about their product?
The company has formulated a return back policy and if the consumer is not satisfied with the quality of product than
all the purchased goods can be returned back to ULTRACEUTICAL within 14 days of purchase. Full refund is offered by
the organization to the
Question 9 x Yes No
What training is available?
Trained Skincare professionals provide assistance in doing skin diagnosis before purchasing the products of the
business. Online SKYPE consultation is also rendered by skin experts of ULTRACEUTICAL. In addition to that trained
authorized stockist has been appointed by the firm in selected stores and leading clinics.
Question 10 x Yes No
Is there a minimum opening order?
Yes, the ULTRACEUTICAL firm has set limits for minimum opening order value and it is $2,500.
Question 11 x Yes No
Is there a minimum quantity of each product ordered?
NO there is no limit on quantity of each product order.
Question 12 x Yes No
Are there samples, testers and promotional material? Are they complimentary or do you have to purchase them?
Company provides free skin diagnosis to its consumers before they purchase the products of the company. This is
complementary and no charges are taken by the company for this service.
Question 13 x Yes No
Will they support you with costs associated with marketing their product?
YES and free handling and postage on delivery of orders is provided by the company.
Assessor’s comments
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ACTIVITY 25
STOCK AND EQUIPMENT CONTROL
Using the information already entered to complete the ‘Stock and Equipment Control’ activity provided.
I N S T R U C T I O N S Yes x No
Using the information provided complete the stock book below
Note:
Example of a Stock Book (stock in reserve is on hand but not on the display for sale. this stock is on hand in the
storeroom or in a cupboard)
Description Count
Date
Min.
Stock
Levels
Stock on Hand Sold Total Order Received Delivery
Date
C
o
st
Floor Reserve
Cleanser 12/3/07 8 3 2 3 5 3 3 20/3/07 $15.95
Cream 12/3/07 6 1 0 5 1 5 4 20/3/07 $25.95
Eye Cream 12/3/07 6 2 2 2 4 2 3 20/3/07 $25.95
Exfoliant 12/3/07 8 2 3 3 5 3 1 20/3/07 $15.95
Vit. Serum 12/3/07 8 4 2 2 6 2 2 20/3/07 $29.95
Sunblock 12/3/07 12 3 3 6 6 6 8 20/3/07 $25.95
Assessor’s comments
Sold = Min stock - (floor + reservce ); Total = (floor + reserve) ; order = min stock - total received (=total)
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ACTIVITY 26
WEB DEVELOPMENT
Developing web content for your business is a very worthwhile exercise to define and refine your service offering to
your customers. It takes a great deal of effort and care to create eye-catching content that is clear and concise and
accurately reflects your key message.
Review the document ‘Writing Great Content for Your Website’ on page 9 and the DFAT website on Guidelines for
Preparing Accessible Content (available in a search) and then complete the following tasks:
A. Navigate a web page and become familiar with the pages listed below:
 Home
 About us
 Contact us
 Services
 Frequently asked questions
 Testimonials
B. Using the information you have gained, write a title and at least a paragraph of text content for each page in A. to
include in a web page for your Medispa business. To adequately provide information about your services you may
want to design packages to reflect customer preferences. Refer to the Part B business plan requirements.
x Yes No
(see: http://aid.dfat.gov.au/business/Pages/web-content-accessibility-guidelines.aspx)
Title Medispa
Home Information will be provided about various services offered by the venture. Details will
be mentioned about skin care treatments and dermatological care which is provided
in the venture. Information about Diverse treatments like chemical peel, hair removal,
laser treatments and cosmetic surgery will be provided.
About Us Information about opening date of the Medispa, details about founder of the spa will
be mentioned. Mission and vision of the corporation and objectives for founding the
Medispa will be described.
Contact Us Proper communication details will be provided here so that consumers can contact
the service executives of the organization. Phone number, postal address and E-mail
address of the Medispa will be provided there. Moreover an appointment request
form will also be posted so that customers can contact immediately if they have any
urgent medical problem.
Services Apropriate details about diverse services provided under the Medispa will be
provided here. Details about skin care treatments rendered by the venture will be
mentioned. Various attributes and features of the treatments will also be mentioned.
Cost and timing required for every services and detail description of professional who
will provide the services will be described.
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Frequently Asked Questions A detailed description about general questions asked by the consumers and their
answers will be mentioned. A list of all such queries made by the clients will be
described.
Testimonials A consumer testimonial will be designed near the bottom of the homepage. Photos
and opinions of people who appreciated services of Medispa will be described under
the Testimonial.
Assessor’s comments
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