Food Service Management Report: Costa Coffee Business Plan Analysis

This report presents a business plan analysis for Costa Coffee, focusing on food service management. It assesses current management practices using performance review techniques, including food monitoring, customer satisfaction feedback, and benchmarking. The report then proposes management solutions to address shortcomings, such as recruitment and talent management, and the implementation of innovation. It recommends alternatives for improving performance, including an implementation plan based on the Seven C's of implementation (Clarity, Communication, Change management, Criteria, Checklist, Call on help, Choose the right provider). The report justifies recommendations using measurement tools to monitor the implementation plan and improve performance within the food service organization. It concludes that the business plan is formulated to increase business performance and profitability, with benchmarking and balance scorecards used for performance measurement and the 7 C's of implementation used to manage operations effectively.

Food Service
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
LO4..................................................................................................................................................1
P6) Assessment of current management practices within a specific food service operation,
using range of performance review techniques...........................................................................1
M4) Devise appropriate management solutions to address shortcomings within a specific food
service operation, using range of management tools and performance review techniques.........1
P7) Recommend and produce management alternatives to improve performance, including an
implementation plan.....................................................................................................................2
D3 Justify recommendation to resolve organisational challenges applying measurement tools
for monitoring an implementation plan for improved performances within given food service
organisation..................................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
The food industry is designed to providing variety of food, beverages and bar services to
customers so that they can decide to buy further more or not. To influence the huge customers
and brand image there should be effective business ideas which cam support to operate all
function and become competitor. This report cover a business plan for Costa Coffee by involving
management practices and solution to support business.
MAIN BODY
LO4
P6) Assessment of current management practices within a specific food service operation, using
range of performance review techniques
The food service operation is the process of working differently in organisation and
managing all task which can help to deliver best quality of products and services. The Costa
Coffee is using different techniques and reviews for managing the operation and attaining
business goal by formulating plans that is defined below:
Food Monitoring and control process: In this, organisation follow some regulation
which are related to food industry that can help to increase the performance and profitability. The
costa Coffee company is managing best quality of food and coffee according to business plan
which attracts the number of customers and maintain good performance.
Customer satisfaction feedback: When customers have used the products and services
then it is natural that they have some query and more expectation that should be completed. By
using feedback form Costa Coffee is implementing changes that deliver them best quality of
service (Paciarotti and Torregiani, 2018).
M4) Devise appropriate management solutions to address shortcomings within a specific food
service operation, using range of management tools and performance review techniques.
In food services industry, it is important for management to analyse the problems which
are upcoming and facing by company. For organisation, is required to manage the functions and
address the shortcoming which can help to increase sales. In context to Costa Coffee,
management are using Benchmarking and Balance scorecard tool to review the performance and
bring the improvement that support to manage the function and activities.
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P7) Recommend and produce management alternatives to improve performance, including an
implementation plan.
If organisation is facing the problems in their operation and management then it need to
analyse the process and activities to know the errors and bring change by formulating plans
which can help to increase the sales and brand image. In context to Costa Coffee uses different
alternatives in relation to management for developing the business that are as explained:
Recruitment and talent management: This is the activity which perform by
management of organisation in recruiting and selecting the right employees who can set in
dynamic environment and manage the functions. Costa Coffee company is using this alternative
by selecting the talented employees in food service industry that help to cater good services and
complete the work in given time (Spencer, 2018).
Bringing innovation: For sustaining in competitive market there is need to bring the
innovation which is related to business that can help to increase the sales and performance. The
management of Costa Coffee analysis the competition by using Benchmarking tool and bring
innovation in their process, procedure and supply chain process that helps to address the
problems and increase profitability.
Implementation plan
Seven C's of implementation- This can be defined as implementation plan which uses
by Costa Coffee to run their business by implementing business plan that provide good
productivity such as:
Clarity- In this Costa Coffee's administration ensures that management and employees
should clear organisational goals and their working that can help to enhance performance
systematically.
Communication- The management and employees should be maintain clear
communication so that transparency in their work can be processed (Tian, 2018).
Change management- In this, management of Costa Coffee should bring changes and
introduce to employees that helps to implement them. This helps to produce higher benefits and
loyalty towards organisational product which increases performance.
Criteria- In this, Costa Coffee is setting the criteria and regulations for balancing the
activities and task which are important for organisation and helps to increase the benefits.
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Checklist- The Costa Coffee is preparing a list of all working which is required to done
and implies various planning for managing performance. This assist management to bring
modification as per requirement and complete the workings.
Call on help- This is kind of supreme care that provides to customers by getting and
resolving customer's issues. By using Costa Coffee provide the solution to customers on calls
that helps to accomplishing task in certain time and attracts the number of customers.
Choose the right provider- Herein, Costa Coffee is designing several policy by
selecting the right provider and maintaining interaction between employees and customers that
helps to take the competitive advantages.
By getting support of 7'c implementation plan Costa Coffee is working effectively and
assist its employees to attain the long term goals. The management of organisation provide the
competency in work and helps to attain the business objectives.
D3 Justify recommendation to resolve organisational challenges applying measurement tools for
monitoring an implementation plan for improved performances within given food service
organisation.
For resolving organisational challenges and problems there is need to applying measuring
tools and techniques that can help to attain the better competency in their work and increase
performance. Costa Coffee is using Benchmarking tool to evaluate plans and bring
implementation of 7'c by adopting changes that helps to improve the business performance in
food industry. Moreover, management make sure to customers that organisation is providing best
design and quality of products which can help manage a business successfully.
CONCLUSION
From the above report it can be concluded that business plan is formulated by
organisation for increasing the business performance and activities that can help to maintain
higher profitability by modifying changes. For measuring performance benchmarking and
balance scorecard uses by organisation that provides where is need to bring changes. Moreover,
7C's of implementation plans uses to manage the working and deliver good performance.
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REFERENCES
Books and journals
Paciarotti, C. and Torregiani, F., 2018. Short food supply chain between micro/small farms and
restaurants. British Food Journal.
Spencer, L., 2018. Place-based income management legislation: Impacts on food security.
Flinders LJ. 20. p.1.
Tian, F., 2018. An information system for food safety monitoring in supply chains based on
HACCP, blockchain and internet of things (Doctoral dissertation, WU Vienna
University of Economics and Business).
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