Costa Coffee: Managing People and Systems - Waiter/Waitress Role

This report outlines the essential specifications, qualifications, duties, and responsibilities for a Waiter/Waitress position at Costa Coffee, emphasizing the importance of effective people management and system optimization within the hospitality sector. It details the expectations from prospective candidates, including providing quality customer service, setting table arrangements, and maintaining a welcoming environment. The report also includes a job advertisement and concludes by highlighting the significance of matching individual skills and qualifications to specific job roles to ensure success in the restaurant business. References to motivational theories and ecological frameworks further support the discussion on enhancing employee performance and decision-making.

MANAGING PEOPLE AND
SYSTEMS

Table of Content
 Introduction
 Specifications and qualifications required by a person
for the role of Waiter/Waitress
 Expectations from the side of prospects:
 Duties and the responsibilities need to performance
 Needed specifications or qualifications
 Job advertisement
 Conclusion

Introduction
Managing people is a very essential part of human
resource management which comprises set of
practices such as acquisition of talent of
organisation, retention of the employees, talent
acquisition and many more. In order to manage the
people there are certain guidelines which
organisation needs to follow in order to generate
more productive results such building effective
communication with work force, managing
workload effectively, delegation of tasks, creating
goals, demonstrate consist leadership and getting
know teams and employees better.

Specifications and qualifications required by a
person for the role of Waiter/Waitress
There is position vacant in the Costa Coffee restaurants for a
job role of waiter or waitress. Therefore candidates are invited
to join our hard-working team at the restaurant in order to
provide commendable services to the customers. This this
specific role waiter or waitress have to take orders, welcome
guests warmly, serve foods and look for the empty tables.

Expectations from the side of prospects:
There are specific duties and the responsibilities that a waitress
or waiter have to perform in order to make the services of the
restaurant effective and valuable. It is expected that this
prospect will practice their best possible skills of culinary
services.

Duties and the responsibilities need to performance:
There are multiple duties and responsibilities
which a waitress and waiter have to perform in the
Costa Coffee restaurant which not only enhance
the productivity but contributes in making
effective working environment.
 Providing quality services to the customers by
welcoming them warmly, waiting them near
the table and greeting them with smile.
 Show setting arrangements to the customers.
 Make sure that the tables are properly
arranged.

Needed specifications or qualifications
In respect to develop relevant environment for the visitors there
is need of better and efficient resources with specific
qualifications and requirements. All the criteria will work in the
context of Costa Coffee restaurant. Specifications that requires
in the potential waiter or waitress are discussed below:
 Educational qualification
 Required skills
 Specifications required

Job advertisement
Situation Vacant
Waiter/Waitress
COSTA COFFEE
Location High Street, MGreys CM2
Require a suitable candidate for the role of Waiter/Waitress in
Costa Coffee restaurant for Full-time or Part-time, with
intermediate as the minimum qualification and additions such as
bachelor degree in the culinary/hotel management or related
field can increase your chances. Salary would be £15/hour and
related bonus will be offered.

Conclusion
It has been concluded from the above report that there is
variety of job positions in the business and its very essential
to determine the qualification skills and the specifications
required by particular job role by the individual. This
presentation is been highlighting the different aspects of a
person which is required to become a successful and
effective waiter or waitress in the restaurant business in
Costa Coffee. This report also covers that there are particular
skills qualification and specifications which is very much
important ion order to become a successful waiter or waitress
in hospitality sector.

References
 McCormack, C., Gibbons, M. and McGregor, C., 2020. An
ecological framework for understanding and improving
decision making in child protection and welfare intake
(Duty) practices in the Republic of Ireland. Child care in
practice, 26(2), pp.146-162.
 Mehta, D., 2021. Motivation Maslow's Hierarchy of
Needs. Issue 3 Int'l JL Mgmt. & Human., 4, p.913.
 Prasad Kotni, V.V. and Karumuri, V., 2018. Application of
Herzberg Two-Factor Theory Model for Motivating Retail
Salesforce. IUP Journal of Organizational Behavior, 17(1).
 Shikalepo, E.E., 2020. The Role of Motivational Theories in
Shaping Teacher Motivation and Performance: A Review of
Related Literature. International Journal of Research and
Innovation in Social Science (IJRISS), 4.

THANK YOU.