Diploma of Counselling: Ethical Service Delivery and Diversity

This document presents a comprehensive solution to a Diploma of Counselling assignment, addressing critical aspects of ethical service delivery and workplace diversity. The assignment solution explores how an organization ensures effective and equitable services to diverse clients, emphasizing employee awareness of cultural sensitivities, ethical principles, and the importance of continuous learning about various cultural factions. It further details the ethical responsibilities of organizational leaders in maintaining a professional environment, selecting providers based on quality, and fostering a culture of respect. The solution also analyzes the impact of diversity on workplace relationships, individual attitudes, and societal expectations, highlighting the benefits of diversity in terms of improved management and future advancements. The assignment concludes by outlining the organization's diversity objectives, including respecting individual values, promoting equal opportunities, and ensuring inclusive practices, supported by managerial oversight and ethical officers to ensure proper implementation.

Running Head: DIPLOMA OF COUNSELLING
Diploma of counselling
Name of the Student
Name of the University
Author Note

1DIPLOMA OF COUNSELLING
Answer 1:
The selected organization ensures effective and equitable activities to diverse customers by
pertaining to the following measures:
 The employees are aware of their own social foundation and encounters, ethics,
principles and inclinations that may impact his or her capacity to help customers from
differing cultural populaces. They do not nurture any predisposition about any given
culture.
 They educate themselves wherever conceivable to improve their comprehension and to
address the necessities of culturally variegated customers. The learning process includes
finding out about social, political, psychological, financial, and historical aspects of the
concerned cultural faction.
 The workers realize the fact that ethnicity and culture may affect a customer's conduct.
 The employees of this particular organization make the customers aware of their own
social esteem, and encourage revelation of ways following which customers can
implement these in their own lives and inside the association as well.
 They respect the customer's religious and spiritual convictions. They further consider the
particular needs of youngsters and elderly individuals.
 They work towards eliminating predispositions, biases, and unfair practices.
 Provide data in a dialect that the customers are capable of understanding.
 Provide written data, alongwith verbal clarifications.

2DIPLOMA OF COUNSELLING
Answer 2:
The following responsibilities are taken up by the leaders of this organization in order to
ensure ethical service delivery to their clients:
 The leaders utilize their position suitably. They themselves stay away and keep their
subordinates away from endowments, favors, and amusement that could in any capacity
impact, or seem to impact, business decisions in favour of the supplier or beneficiary.
 They select raw material providers and culturally diverse clients based on value and
quality of products and services.
 The high officials of this organization ensures that work is carried out in a provocation
free atmosphere.
 The leaders encouraging, compassionate and listen effectively to others.
 They ensure that the business is conducted in a way which regards moral esteems,
individuals and faction values.
 They execute correct blend of information and ability for every culturally diverse tasks.
 For the deliverance of tasks they select groups that have the profundity, broadness, and
mastery to convey exceptional service.
 The words and activities of the leaders in these connections help to assemble and ensure
esteem.
 On the off chance that one is uncertain about any potential infringement, one approaches
the administrator or accomplice or national or local HR office. In situations where the
issue remains unsettled or one is awkward talking about the issue with them, help might
be looked for from the Ethics Officer.

3DIPLOMA OF COUNSELLING
Answer 3:
A]
Workplace diversity infuses the spirit of responsibility within the workers, which inspires
them to value people or their obligations, aptitudes and veracity alongwith respecting their
individuality. They learn to distinguish the significance that diversity delivers in the spheres of
improvement, ingenuity, inspiration and regeneration.
B]
Strategies affect workplace relationships in the following manner:
 The employees display supreme forbearance and civility.
 Abiding by the instances, the workers treat each other and the clients with solemnity and
justice.
 They respect the individual values and uniqueness of their colleagues.
C]
An individual’s attitudes, perceptions and values change after working in a diverse
environment, owing to the following reasons:
o They ought to deliver professional judgment reasonably.
o They need to meet up the requirements of the clients with spontaneous
competence.
D]
The effect on societal expectations of diversity is supposed to be ambiguous provided all
the organizations adopted similar kind of approaches, since diversities have had both positive

4DIPLOMA OF COUNSELLING
and negative impacts since times unknown. However, diversity in Australian society has come
up with good management facilities, which further resulted massive profit and scope for future
advancements. As a result society is likely to expect sensitivity towards environmental issues,
compliance with laws and carrying out of business pertaining to moral values.
Answer 4:
This particular organization supports the elevated principles of rationality and equivalent
opportunity. It is the organization’s major obligation to be focused on empowering a diverse and
comprehensive culture. The following are the principle diversity objectives of the organization:
• Respect the uniqueness and individual estimations of co-workers and customers.
• Promote alike privileges for every individual.
• Establish all employment practices on capacity and execution.
• Ensure that all activities are comprehensive and are inviting for all, irrespective of any cultural
difference.
In order to ensure proper implementation of the above-mentioned objectives, the
organization has employed certain managers and HRs; in case they fail to support
implementation, one Ethics officer has also been appointed and intranet facility has been
established to ensure proper execution through secrecy.