Cover Letter and Resume for ICT Support Analyst Position Application

This assignment showcases a cover letter and resume created by a student, Krishna Reddy Loka, for an ICT Support Analyst position. The cover letter is addressed to the HR Manager of Business2, highlighting the student's skills in troubleshooting, web design, and client-server applications, as well as communication skills. The resume details the student's educational background, including a Master of Information Technology degree from Central Queensland University, along with relevant skills such as software and hardware installation, network setup, and problem-solving abilities. The resume also includes project experience and references to the SFIA framework, demonstrating the student's preparedness for the role. The documents emphasize the student's ambition and teamwork skills, making it a comprehensive application for an IT support position.

Running Head: COVER LETTER
COVER LETTER
Name of the Student
Name of the University
Author Note

1COVER LETTER
Krishna Reddy Loka
Unit 16, 574 Boundary street
Spring Hill, 4000
[e-mail]
June 09, 2017
The HR Manger Business2
Jennifer Smith
PO Box 88
Melbourne Port Vic 3999
[e-mail]
Dear Ms. Jennifer,
Re: ICT Support (Service/Help Desk) Analyst
This letter is written by me to you as I have a belief that the training, technical skills and
experiences gained b y me while studying and working as an intern for my projects will
enable me to make significant contributions to the IT division of your company.
At the time of going through my resume which is attached with this cover letter, you will
observe that I have knowledge about the factors required to troubleshoot problems,
installation of new hardware as well as software, desktop operations and their maintenance,
repairing hardware and software.
The communication as well as the technical skills I have achieved is:
Communication skills:
 Effective and impactful face-to-face interaction
 Ability to express my ideas and beliefs frankly
Technical skills:
 Digital forensics
 IT governance
 Information security
 Troubleshooting of problems, web designing using HTML, setting up and
maintaining the customs.
Knowledge about applications which are based on client-server web technologies
 Information as well as publishing of contents
 Installing and configuring new software and hardware.
As a recruiter if you are in search of IT professionals with problem solving skills, who can
easily give your company an optimum support, my humble request to you will be to look at
my profile once.
I will be delighted if you kindly allow me a face to face interaction with you in this regard.
This will be mutually beneficial for both of us, as you will be able to relate your gals with the

2COVER LETTER
skills I have achieved. In order to know about the possibility of an appointment with you I
will call to your office soon.
My heartfelt Thanks to you for the valuable time and consideration given by you.
Sincerely,
Krishna Reddy Loka