Healthcare Agencies' Support for Clients During COVID-19: A Review

This literature review examines how healthcare agencies provided support to clients during the COVID-19 pandemic, with a specific focus on the role of telehealth. The research addresses the problem of providing healthcare during a global crisis, highlighting the significance of telehealth and its impact on client support. The review analyzes the services offered by healthcare agencies, such as Headspace, and explores the use of digital communication technologies to maintain patient care. The study identifies the research gap in the effectiveness of telehealth and justifies the use of a case study strategy to gather reliable information. The conclusion emphasizes the benefits of telehealth in maintaining healthcare services and reducing the risk of virus transmission. The review references key literature to support its findings and underscores the importance of healthcare agencies in providing mental health services during the pandemic.

Literature Review
(How health care agencies provide support to the clients during the pandemic like
COVID 19)

Table of Contents
Research questions: .........................................................................................................................3
Problem Statement ..........................................................................................................................3
Significance of research...................................................................................................................3
Literature Review.............................................................................................................................3
Research gap ...................................................................................................................................4
Justification of strategy....................................................................................................................5
REFERENCES................................................................................................................................6

Research questions:
“How health care agencies provide support to the clients during the pandemic like
COVID 19”. A study on Headspace.
Problem Statement
Current research is based on determining how health care institute provide support to
people in the COVID-19 pandemic situation. As it is one of the major issue that faced by whole
world as it also affect negatively over the people health (Kopelovich And et. al., 2020). For
analysing the same, this research is undertaken as it provide vast information towards the
assistance that provide health care to clients in the pandemic situation. In this context, telehealth
also play a significant role because it allow people to connect with professionals to get proper
treatment. As it is refers to the specifically telemental health services that effective and feasible
for the support of patients during this pandemic.
Significance of research
The main purpose of undertaking this research is to evaluate the ways by which health
care agencies provide proper support to people at the time of pandemic situation like COVID-19.
It include wider scope of company and researcher because it provide detailed knowledge about
the specific research problem. By carry out this research, investigator enhance their personal and
professional skills that support them in taking right decision at the end of the study to make it
more reliable and successful as well (Jobes, Crumlish and Evans, 2020). With the help of this,
researcher and other reader is also get aware about the services or support that provide by health
care agencies to people in COVID-19 pandemic situation.
Literature Review
According to Siwicki, (2020), Telehealth is refers to the use of digital information and
communication technologies including mobile devices and computers through which health care
institute provide services to their clients. In this regards, telehealth provide a platform to people
to talk to a headspace counsellor via video call or phone as compare to seeing them in person. In
this counsellor will listen as well as communicate with clients to help them out to provide better
solution in pandemic situation. One of the main advantage of implementing telehealth is that it
help in bringing a bridging the gap between people, health system and also enabling each and

every people to stay at home and also communicate with physician through virtual channels. As
it may assist in reducing the spread of the virus to mass population.
In addition to this, headspace also develop telehealth program and solution for people
who are facing other medical aliments at the time of COVID-19 pandemic situation. As they can
receive proper care from home without entering any kind of medical facilities. It may reduce the
risk of contracting the virus and also protect people by providing them proper guidelines. Along
with this, company also monitor all the developing situations surrounding the COVID-19 in
which they communicate with their clients through digital platform and provide them instruction
in stay healthy. Mainly, it is one of the major priority of headspace ensure that all the people
accessing quality services that support clients in protecting from COVID-19. This type of
services may allow them to continue to provide mental health services to young people at the
time of social distancing and isolation. Apart from this, Headspace workers also provide proper
support from safe and confidential locations in which they have created a step by step guide in
order to support them towards these changes that arise in current situation. By using Telehealth,
headspace also develop patient portal in which they can easily communicate about private
medical information. This will directly support in improving their mental health and well-being.
Research gap
The main focus of this study is to analysis the effective aspects by which headspace
provide support to their clients in Covid-19 pandemic situation. As various studies are
undertaken that help in providing appropriate analysis about the services that provide to people
in pandemic situation. In addition to this, current research gap is effectiveness of telehealth on
which present research is focused as it is a digital communication technologies through which
people can easily access health care services remotely and at the same time also manage their
health care (Donthu and Gustafsson, 2020). This study focus on determining the use of telehealth
and how it help headspace to provide assistance to their clients during pandemic situation. In this
context, one of the major goal of telehealth is to make health care accessible to people who live
in rural or isolated communities so that all the services make readily available and convenient for
people. In addition to this, it also help in improving communication and better coordination
among all the members of health care team and their patients as well.

Justification of strategy
It is important for researcher to use appropriate method and strategy to carried out an
investigation as it help in providing information on the basis of particular research topic and area.
In this context, case study is an effective strategy that will be implement by investigator as it is
type of secondary method of data collection (Odekerken-Schröder and et. al., 2020). By using
this, researcher gather authentic and reliable information that contributes in addressing the
research problem in an effective way and at the same time also draw a valid conclusion at the
end of the investigation. Along with this, current investigation is based on the case study of
Headspace, which is American online health care company and also specializing in meditation.
This case study help in providing accurate information about how company provide support to
their clients in the COVID-19 pandemic situation.
Conclusion
From the above mentioned literature review it has been concluded that headspace is
provide services through telehealth that help clients to get the online healthcare services in
COVID-19 pandemic situation. Along with this, telehealth is one of the important aspect that
keep people connected and also provide them assistance in attaining proper treatment by
communicating with professionals. It directly contributes in keeping them safe and stay healthy
in COVID-19 pandemic situation. With the help of telehealth program, risk of contracting the
virus can be reduced and at the same time also protect people by providing them proper
guidelines.

REFERENCES
Books and journals
Kopelovich, S. L. And et. al., 2020. Community Mental Health Care Delivery During the
COVID-19 Pandemic: Practical Strategies for Improving Care for People with Serious
Mental Illness. Community Mental Health Journal, pp.1-11.
Jobes, D.A., Crumlish, J.A. and Evans, A.D., 2020. The COVID-19 pandemic and treating
suicidal risk: The telepsychotherapy use of CAMS. Journal of Psychotherapy
Integration. 30(2). p.226.
Donthu, N. and Gustafsson, A., 2020. Effects of COVID-19 on business and research. Journal of
business research. 117. p.284.
Odekerken-Schröder, G. and et. al., 2020. Mitigating loneliness with companion robots in the
COVID-19 pandemic and beyond: an integrative framework and research
agenda. Journal of Service Management.
Ping, N.P.T. And et. al., 2020. Ultra brief psychological interventions for covid-19 pandemic:
Introduction of a locally-adapted brief intervention for mental health and psychosocial
support service. The Malaysian Journal of Medical Sciences: MJMS. 27(2). p.51.
Kuckertz, A. and et. al., 2020. Startups in times of crisis–A rapid response to the COVID-19
pandemic. Journal of Business Venturing Insights, p.e00169.
He, H. and Harris, L., 2020. The Impact of Covid-19 Pandemic on Corporate Social
Responsibility and Marketing Philosophy. Journal of Business Research.
Online
Siwicki, B., 2020. Telemedicine during COVID-19: Benefits, limitations, burdens, adaptation.
[Online]. Available through:<https://www.healthcareitnews.com/news/telemedicine-during-
covid-19-benefits-limitations-burdens-adaptation>.