Challenges and Strategies: COVID-19 Impact on Hospitality Industry

This report examines the significant impact of COVID-19 on the hospitality and tourism sectors. It discusses how lockdowns, travel restrictions, and reduced customer activity have negatively affected the industry, leading to furloughs and financial losses. The report highlights the need for the hospitality sector to adopt various measures to regain customer confidence and ensure safety. These measures include regular sanitation of facilities, sanitizing vehicles, mandatory mask-wearing for staff, readily available sanitizers, strict hygiene protocols in food preparation, temperature checks, and health screenings for guests, and proactive advertising of safety measures. The report underscores the importance of these strategies in helping the hospitality industry recover from the pandemic's challenges and rebuild customer trust.

CHALLENGES OF
HOSPITALITY DUE TO
COVID 19

TABLE OF CONTENTS
Challenges of covid 19 to hospitality and tourism......................................................................3
REFERENCES................................................................................................................................4

Challenges of covid 19 to hospitality and tourism
Travel and tourism have been affected badly due to the pandemic. As there was lock down
imposed, people could not travel. The domestic and international flights were cancelled which
led to a loss to travel industry. Rail system was also running on less capacity than usual. The
hospitality sector was also affected as people were not travelling and thus, they were closed
during the period. Even after lock down was removed, a sense of uncertainty loomed. Many jobs
were furloughed due to no revenue coming up (Thams and et.al., 2020).
As the situation improves, the measures which the hospitality and tourism industry can take are:
a) Sainitise the floors and rooms on a regular basis with door knobs and furniture also
included.
b) Tourist cars and vehicles to sanitise the seat covers and wash them frequently and drivers
to wear masks all times when taking customers for ride.
c) Hotel employees to wear masks and follow social distancing measures.
d) The sanitiser stands to be made available at the entry point of the hotel.
e) Pantry employees to wear masks and washing hands frequently while preparing food at
the hotel.
f) The customers at the entry points getting temperature noted and a brief medical feedback
of theirs taken while checking in (Japutra and Situmorang, 2021).
g) Advertising the safety measures being taken by the hospitality and tourism staff on
electronic and print media to assure the customers that they will be safe in their travel and
stay.

REFERENCES
Books and journals
Thams, A., Zech, N., Rempel, D. and Ayia-Koi, A., 2020. An initial assessment of economic
impacts and operational challenges for the tourism & hospitality industry due to COVID-
19 (No. 2/2020). IUBH Discussion Papers-Tourismus & Hospitality.
Japutra, A. and Situmorang, R., 2021. The repercussions and challenges of COVID-19 in the
hotel industry: Potential strategies from a case study of Indonesia. International Journal
of Hospitality Management. 95. p.102890.