This report examines the significant impact of the COVID-19 pandemic on Marriott's food and beverage services. It details the challenges faced, including reduced occupancy rates and the need for operational changes. The analysis highlights the importance of adapting to health-conscious customer preferences by introducing organic food options and home delivery services like "Marriott on Wheels." The report explores the competitive landscape, emphasizing the strategies Marriott employed to maintain its brand image and meet customer demands while ensuring safety. Recommendations include focusing on strategic changes, reviewing previous services, and implementing contactless delivery methods. The conclusion emphasizes that these changes are crucial for Marriott's survival in the competitive market and sustaining its brand image during and after the pandemic.
![[object Object]](/_next/static/media/star-bottom.7253800d.svg)
