Business Communication: Marriott Hotel's COVID-19 Guest Protocols

This report discusses the COVID-19 protocols implemented by Marriott Hotel to ensure guest safety during the pandemic. It highlights the importance of effective communication in explaining these protocols to guests upon check-in, focusing on measures such as vaccination requirements, mask mandates, social distancing, and enhanced hygiene practices. The report also covers strategies like providing flexible work environments for employees, conducting webinars, and utilizing website communication to inform guests about safety measures. Ultimately, the report concludes that adhering to COVID-19 protocols is crucial for hotels to protect their guests and maintain business operations during the pandemic. Desklib provides past papers and solved assignments for students.

Business
Communicating
1

Table of Contents
Introduction......................................................................................................................................3
Main body........................................................................................................................................3
How to effectively explain COVID 19 protocols to a guest checking into the hotel or resort...3
Conclusion.......................................................................................................................................4
References........................................................................................................................................5
Books and journals......................................................................................................................5
2

Introduction
In the below report it is discussed about the covis 19 protocols to the guest checking in to
the hotel. The hotel selected within this report is Marriott hotel and resort. This report analyse
about this global pandemic protocols which are being used by customers.
Main body
How to effectively explain COVID 19 protocols to a guest checking into the hotel or resort
As during a time of post covid 19 pandemic, many of the organization has gone in loss.
This has affected most of the organization (Raoofi, Radmerikhi, and Sari, 2021). Within this
report Marriott hotel and resorts is taken into consideration. It is one of the biggest hotel which is
effectively following covid 19 protocols. Also it is showing their employees and customers to
follow their protocols. Hotel is working towards applying hand sanitizes, social distancing and
masks. Further, they are working towards application of the employees working and resulting in
development of the organizational profits and revenue. Some of techniques used by managers of
Marriott hotel is to explain the pandemic protocols. They are using techniques discussed below :
 Firstly, hotel is changing their protocols, related to the guest is that they are fully
vaccinated and required to wear masks and keep social distancing. Managers are working
towards making understanding of protocols used by guest. As they are working towards
those guest who are fully vaccinated (Haddon, and Bennett, 2021). Further, they are only
giving entries to those employees and those customers who are vaccinated and not
entering to those guest who are not vaccinated.
 Secondly, they are making hand wash to the who is entering into the hotel. They are
taking all safety measures in order to reduce any type of risk related to the diseases.
There is a cleaning and sanitizing protocols, they are working on those and developing
their employees strength.
 Further, managers of Marriott hotel are providing flexible working environment to their
employees so that they could do work from home and this results in achievement of their
goals and objectives. Hotel is making understanding to the customers that they are
keeping all safety measures related to pandemic (Loke, and Rakotonirainy, 2021).
3

 Hotel is also doing webinars and making aware on their websites about the protocols used
in the hotel environment. So that if guest arrives, then they should already know about
the safety measures and actions which are going to come.
 Managers are providing masks to the customers arrives and making them hand sanitize at
a time when they enter (Zgovu, 2021). Further, they are developing the employees in
such a manner so that they could develop more effective and perform their work in
efficient manner.
Conclusion
From the above report, it is concluded that covid 19 protocols are being used by hotel in
order to just away from any type of diseases. This helps the organisations in taking take of their
guest and provides them best.
4

References
Books and journals
Haddon, D., & Bennett, P. (2021). The Emergence of Post Covid-19 Zero Trust Security
Architectures. In Information Security Technologies for Controlling Pandemics (pp.
335-355). Springer, Cham.
Loke, S. W., & Rakotonirainy, A. The Automated City.
Raoofi, A., Takian, A., Haghighi, H., Rajizadeh, A., Rezaei, Z., Radmerikhi, S., ... & Sari, A. A.
(2021). COVID-19 and Comparative Health Policy Learning; the Experience of 10
Countries. Archives of Iranian Medicine (AIM), 24(3).
Zgovu, E. K. (2021). Technology as an enabler for addressing the COVID-19 challenges in the
East African Community.
5