Business Case Report: Evaluating COVID-19 Impact on Bedford Residency

This business case report investigates the impact of the COVID-19 pandemic on Bedford Town Residency, focusing on the challenges faced by employees and the organization's operational adjustments. The report highlights issues such as employee demotivation, increased stress, and difficulties in maintaining work-life balance due to remote work conditions. It explores the potential of using software like Asana to improve communication and collaboration among team members, addressing concerns related to internet costs and connectivity. The analysis includes a review of business options, expected benefits and dis-benefits, timescale considerations, and cost factors associated with implementing proposed solutions. Furthermore, the report includes a personal reflection on the development of communication, numeracy, ICT, problem-solving, and teamwork skills, emphasizing their importance in effective business management.

Project Business Case
Report
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Executive summary
Foundation of business management is a functional framework in which organisation under
take use of certain practices like planning, decision making, leading, organising, controlling and
other aspects in managing organisation activities. From this report it has been evaluated that
coronavirus have negative impact on human resource practices. From this investigation this has
been identified that due to the outbreak of this virus there is negative impact upon employee’s
performance and productivity. This report is conducted on Bedford town Residency in which
case study analysis is done to solve the business problem of the impact of covid-19 on business
operation of respective organisation. In this employee are feeling demotivated which is creating
number of challenges for both organisation and employees. This report identifies that with the
advantage of software like Asana challenges can be overcome in effective manner.
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Executive summary..........................................................................................................................2
INTRODUCTION...........................................................................................................................4
PART 1............................................................................................................................................4
Reasons:..................................................................................................................................4
Business options.....................................................................................................................5
Expected benefits:..................................................................................................................6
Expected dis-benefits:............................................................................................................7
Timescale –.............................................................................................................................7
Costs -.....................................................................................................................................7
Conclusion –...........................................................................................................................8
TASK 2............................................................................................................................................8
Belbin theory........................................................................................................................10
Action plan using the SMART framework..........................................................................10
REFERENCES..............................................................................................................................13
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INTRODUCTION
Foundation of business management is inclusive of business financing, marketing strategy
and effective planning through which business operations can be operated in a significant
manner (Sułkowski, 2020). It is important for an organisation to have proper understanding of
the importance of collaboration, leadership skill, motivation, reward and communication. Present
report is conducted on the analysis of the case study evaluation of Bedford town Residency. This
report is is divided into 2 parts in which part one identifies reason business options, expected
benefits, and dis-benefits along with time Scale and cost. While part 2 of this report discusses
personal reflection which is based upon learning experience.
PART 1
Reasons:
It has been evaluated that there is significantly negative impact of coronavirus upon
number of business organisations around the world. Due to the outbreak of this pandemic make
organisation operations get affected in different ways. It also affected organisation profitability
as well as productivity at greater extent (Sulkowski and Ignatowski, 2020). This outbreak is
likewise influencing Bedford town Residency activity within which employees are feeling and
going through a number of issues such as frustration, lack of motivation and more which is
creating number of difficulties for organisation to conduct their business operations during this
pandemic. According to the analysis of case study this has been evaluated that covid-19 truly
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influenced number of staff individuals as they are facing miserable condition of working, as they
are taking their own devices to work and are paying off net charges which is creating additional
burden on them. Furthermore, it has been underlined that due to the issue of slow net speed
employees are subjected to pay for internet. All these issues are having negative impact on
morale, motivation and connectivity which is affecting employees to work for organisation. In
addition to this it has been evaluated that number of staff individuals within Bedford town
Residency had to pay their own cost in terms of purchasing internet packaging along with
number of troubles as they are performing distantly in which they are facing issues of low web
speed. According to the investigation of staff individual of respective organisation this has been
evaluated that many team members of consumers service team raise issue of increase in
expanding pressure and stress on mental health which is increasing their challenges to adjust
work life balance. All these issues are making them feel demotivated and impact their
profitability and productivity on simultaneous basis. Thus, it has been identified that the reason
for doing this project is to analyse the business problems for the case study of Bedford Town
Residences.
Business options
Step 1: Listing of options
Communication options:
There are different types of communication strategies through which Bedford Town
Residences can effectively stay connected with its workforce. With the help of this more
engagement can be facilitated that allow organisation to provide maximum support to its
employees.
Software to communicate employees:
By taking advantage of cloud-based tools like Asana Bedford Town Residences can
effectively assures smooth communication with their team members without relying on email
threads.
Step 2: Brainstorming
Return on investment: 15%
Cost: 15%
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Effort: 10%
Sustainability: 10%
Risk: 15%
Time: 10%
Quality: 10%
Expected benefits:
Due to the outbreak of coronavirus, there is negative impact upon every aspect of
organisation irrespective of its HR practices, employee motivation, utilisation of innovation and
more. This makes organisation like Bedford Town Residences to make modification and changes
as well as alteration within hierarchical techniques in order to overcome challenges imposed by
covid-19. Furthermore, it has been underlined that manager of organisation are required to
ensure that they have clear needs to adequately oversee remote working. Furthermore, by taking
advantage of Asana, Bedford Town Residences can assure communication with team and can
allow smooth form of communication (Song, Yeon and Lee, 2021). Furthermore, it has been
underlined that it is important for all the division of respective organisation to take feedback
from certain number of staff individual who are confronting diminishing stress and dis-
satisfaction in motivation level. Within this supervisor of this organisation is prescribed to make
observation of the additional contribution that workers are making and further embrace their hard
work. In addition to this, company by taking advantage of this software can effectively develop
mutual reliance and friendship among co-workers in order to provide them support in remote
working. This will allow Bedford Town Residences to build esteem, team effort as well as
collaboration that will help in improving inspiration level by empowering sharing of best
practices. It has been evaluated that, employees within respective organisation is facing
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difficulties in terms of lower level of inspiration. Within this company by taking advantage of
this software can assure communication along with this organisation by executing innovation can
provide them repayment of the net charges that can significantly help in reducing additional
charges that employees are facing. Along with this Bedford Town Residences is required to be
honest with employees and also take advantage of virtual team launches. Communication play
important roles through which company can not only provide efficient support to workers in
difficult time but can provide them motivation. Within this organisation by providing relaxation
to employees in terms on extension on deadlines can reduce their anxiety level. Furthermore,
acknowledgement and reward also play important role. Along with this organisation by taking
advantage of gift voucher can enhance commitment of employees toward the organisation in
difficult times. By taking advantage of this software organisation can have clear corresponding
methodology through which they can overcome the concern of every single employee. Thus, it
has been evaluated that software like Asana will help Bedford Town Residences to understand to
take advantage of straight forward cloud-based tool through which they can assure
communication with team members without relying on different type of email threads.
Expected dis-benefits:
This has been underlined that the major dis-benefit which associated with this
recommendation mainly include limitation of technology, as employees mainly perform their
business operations on different location, in this due to limitation of technology lead towards
number of errors can affect the process (Filimonau, Derqui and Matute, 2020).
Timescale –
The Timescales section deals with such matters as when the project is expected to start
and end in the business (Lindblad, and Karrbom Gustavsson, 2021). It will also involves when
the welfares will be get realized and when the project will pay for itself so it is not just the time
of the task.
Costs -
This section will offers a detailed cost information for the task. It will also involves the
manner of the information on ongoing costs in functions and maintenance that will start once the
task is complete.
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Conclusion –
From the above section, proper analysis and evaluation of the business environment and
its related internal and external factors are necessary to formulate effective strategies suitable for
the structure and functions of the organization. With the help of the five forces, organizations can
understand the level and strength of competition from buyers and suppliers that affect the
organization in a number of effective ways (Jesus, and Lima, 2021). This section should draw
together the main points from your investigation or the analysis. It summarises what has been
learnt from undertaking this research. It should evaluate the options available to The Business
Case and what would impede implementation. The organization has implemented many theories,
concepts and models to formulate effective plans and strategies to promote that the organization
meets all established goals and objectives with sufficient efficiency within a specified period of
time.
TASK 2
 Communication – It will involves both verbal and written that are presented in my
classroom while discussion, presentations and report writing. Communication skills are
skills that I have utilise while providing and getting different sort of the data and the
information. I will cover several set of the examples that include in the exchange of new
thoughts, feelings, and even task updates. Communication skills include listening,
speaking, thought, and understanding in the business of management (Utomo, Yuliani,
and Wulandari, 2021). It is also helpful to know the differences in how to communicate
by face to face relations, telephone conversations, and digital communications such as
email and social media and many more as effectively and efficiently.
 Numeracy – Numeracy skills will termed as the skills that I have use while interpreting
and communicating the mathematical figures to solve real world issues. I will cover the
manner of the ability to understand the basic mathematics like as the addition,
subtraction, division, and multiplication. More advanced numeracy skills will combine
the manner and the use of graphics, space, statistics, and algebra concepts with my skills
to interpret such sort of the information, statistics, fact or figures, data and apply it to real
world circumstances in the business of management.
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 ICT – My ICT skills will involves the manner of understanding and relating with a
variety of computer programs, software, and other presentations. It will include various
sort of applications that are as like; word processing, spreadsheets, databases, power
points, or search engines and many more as effectively and efficiently.
Key attributes that are as follows
 My skills to use the computer operating systems with the access of the software programs
that will manage basic computer functions and operations in the business.
 I can safely utilise the basic computer programs to produce the common digital
information like as the Word documents, PowerPoint presentations, spreadsheet and
many more.
 I should organize and analyse the source of data with the help of spreadsheets and
database software in the business to schedule everything (Ozdenizci Kose, 2021).
 The ability to communicate and interact with other ICT users by the utilisation of the
Internet and e- mail.
 As I develop and will interact the suitable manner of the digital information for specific
tasks and course of activities in the business.
 Problem Solving – My skills have diverse section in terms of problem solving that are
about utilising the logic and imagination to know the conditions and determine the wise
solutions. In fact, the best problem solvers that will actively forecast the potential
problems in the future and take suitable arrangements to overcome or mitigate its effects
as effectively and efficiently in the business of management (Link, 2021). When I
discuss about the ability to solve problems that are basically refer to the skills to deal with
hard or unforeseen circumstances at the workplace and complex business challenges. The
management will depends upon individuals who can measure these two circumstances
and steadily identify the solutions. My ability to solve problems is the trait that enables
me to do this. Although I will value problem-solving skills, they are also very helpful in
other areas of life, such as relationship creating and regular term of the decision- making.
 Working with others – My team work skills are the abilities and facilities that will allow
me to perform well with others in discussions, plans, meetings, or other partnerships. My
skills to perform the work in a team that will rely on my skills to communicate well,
listen actively, and be responsible and loyal (Garvin, and Kimbleton, 2021). As there are
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various sort of other soft skills that might help me to become a great teammate at work in
the business of management.
Belbin theory
Belbin termed as the nine team roles and considered such roles into three groups like
Action Oriented, People Oriented, and Thought Oriented. Each team role is linked with typical
behaviour and interactive strengths.
Team Role Contribution
Plant Creative, imaginative, Free-thinking, Generates ideas and
solves difficult problems
Resource Investigator Outgoing, Enthusiastic, Communicative, Explores
opportunities and develops contacts.
Co-ordinator Mature, confident, identifies talent, Clarifies goals, Delegates
effectively.
Shaper Challenging, dynamic, thrives on pressure, Has the drive and
courage to overcome obstacles
Monitor Evaluator Sober, strategic and discerning,
Sees all options and judges accurately.
Team worker Co-operative, perceptive and diplomatic, Listens and averts
friction
Implementer Practical, reliable, efficient, Turns ideas into actions and
organises work that needs to be done
Completer Finisher Searches out errors.
Specialist Provides knowledge and skills in rare supply.
Action plan using the SMART framework.
Specific Goal Measurement
of Success
Person
Responsible
Resources
Needed
Date for
Completion
Research various
types of mindful
programs and actions
A list of top
three programs
or activities in
Managerial
executives
Money for
piloting
planning that
Four weeks
from today
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respect with
the rationale
for their
selections
will require the
time to read and
trial. In terms of
the time for
research of
books and
schedule list.
Recruit two
additional staff
members to
participate in
mindfulness training.
Two staff
members have
committed to
participating
Executives $126 per person
for mindfulness
training online;
time for face-
to- face
discussions of
learning
February 15 of
this year
Select which type of
mindfulness
programming to
A selected
program or a
list of activities
that will
choose for
experimental
Candidates are
working with
their executives
in the business
Time to meet
with the
executives in
respect to
complete the
functions and
operations
nine weeks
from today
Send an
informational letter
to candidates.
Employees
receive letter
Executives Postage parents'
addresses
One month
prior to
implementation
with candidates
Host a Employees
Information night.
Feedback from
Employees
collected via
one-on-one
conversations
Project or
business
manager or
executives
Refreshments
materials and
time to create
hand-outs and
surveys
Four weeks
prior to
implementation
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and a digital or
print survey
(Rahmani,
2021
Implementation of
program in the
business of
management
Documentation
of
implementation
and candidates
feedback
Executives Time to
implement
By June 16 of
this year
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