An Investigation: COVID-19 Impact on Hospitality Human Resources

This research project examines the impact of COVID-19 on human resources within the hospitality industry, specifically focusing on a small-scale restaurant called Barbary. The study investigates the challenges faced by HR managers in retaining top talent during the pandemic, such as remote work limitations, employee salary expectations, and resource constraints. The report includes a literature review exploring the roles of HRM in hospitality, challenges encountered during COVID-19, and effective retention strategies like offering benefits and leveraging technology. The research methodology outlines a deductive approach with a positivism philosophy, utilizing survey and systematic literature review strategies. Data collection involves primary and secondary sources, with questionnaires and literature review. The project employs probability sampling, specifically simple random sampling, to gather data from 50 employees. The report aims to identify the role of HRM, challenges faced, and provide recommendations for talent retention during and after the pandemic, offering valuable insights for the hospitality sector.