This research proposal investigates the impact of the COVID-19 pandemic on the operations and sales of Marks & Spencer within the UK retail sector. It outlines the research aim to identify the pandemic's effects, supported by objectives to determine the impact on the UK retail industry, examine the specific effects on M&S's operations and sales, and identify strategies M&S could use to overcome these impacts. The proposal includes a literature review highlighting disturbances in operations and sales declines due to lockdowns, while also noting the resilience of essential product areas like food halls. The research methodology details a positivism philosophy, deductive approach, and a mixed-method strategy employing systematic literature review and surveys for data collection. Quantitative research choices are favored, with probability sampling used to gather data from 40 M&S employees. The proposal also includes a time framework using a Gantt chart for project scheduling. Desklib provides access to this and similar solved assignments for students.