To examine the impact of COVID-19 on Ozone Coffee Roasters, London

This research project investigates the impact of the COVID-19 pandemic on Ozone Coffee Roasters in London, focusing on the effects on training policies and employee retention. The study begins with an overview of the research, its background, aims, objectives, and research questions. Chapter 2 provides a comprehensive literature review exploring the pandemic's impact on the hospitality industry, specifically examining the effects on training policies and employee retention at Ozone Coffee Roasters. Chapter 3 details the research methodology, followed by findings and analysis in Chapter 4. The final chapter presents conclusions, recommendations, reflection, and limitations. The report highlights challenges such as the shift to remote work, changes in customer behavior, and financial losses, while also suggesting strategies for adapting training methods and retaining employees during the crisis.

Research Project

Contents
CHAPTER 1: INTRODUCTION................................................................................................................3
Overview of Research.............................................................................................................................3
Background of research...........................................................................................................................3
Aim..........................................................................................................................................................4
Objectives................................................................................................................................................4
Questions.................................................................................................................................................4
Rationale of Research..............................................................................................................................4
CHAPTER 2: LITERATURE REVIEW.....................................................................................................5
COVID-19 impacted on the hospitality industry.....................................................................................5
What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?............................6
How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?..................................7
What are the suggestions to Ozone Cafe regarding training policies and employee retention in light of
COVID-19 pandemic?.............................................................................................................................7
CHAPTER 3: RESEARCH METHODOLOGY..........................................................................................9
CHAPTER 4: FINDINGS AND ANALYSIS...........................................................................................14
CHAPTER 5: CONCLUSION & RECOMMENDATIONS.....................................................................20
Conclusion.............................................................................................................................................20
Recommendations.................................................................................................................................21
REFLECTION..........................................................................................................................................22
LIMITATIONS.........................................................................................................................................22
REFERENCES..........................................................................................................................................24

TITLE: To examine the impact of COVID-19 on training policies and employee retention
at Ozone Coffee Roasters, London.
CHAPTER 1: INTRODUCTION
Overview of Research
This project mainly signifies the aim is to examine the impact of COVID-19 on training
policies and employee retention at Ozone Coffee Roasters, London. Human resource is one of
the main function of company and it is the backbone of an organization. The aim of this function
is to enhancing productivity of business and enhancing the performance effectively. Company
provide the training and development to employees to enhance the employee performance so that
they can able to attain the business objectives within given time period. Training have the direct
impact on retention of staff members. It will help the company to sustain employees and they
will be motivated to doing hard work and will assist company to attain objectives on timely
basis. COVID-19 is global health crisis that mainly disrupted the working patterns in firms in all
over the world. Mandate to move the staff members to be working from home that made this
impossible to give the classroom based skill training.
Background of research
Human resource management is considered as necessary function of company as its main
focus on managing the activities and operations in an effective manner. The human resources
manager's main goal is to ensure that its current employees are happy in order to sustain the
company and work with them with commitment for a longer term. Employees are main resources
in the hospitality sector because they manage and satisfy their requirements accordingly. COVID
19 was known as an infectious Coronavirus disease. COVID -19 is the most dangerous disease
because it is generally associated with natural activity. This is most infectious diseases that can
be transmitted from one person to the next (Barnett and Grabowski, 2020). The COVID -19
epidemics have directly affected most companies and it develops the hospitality sector. It has
been since the COVID- 19 impacted staff positions in the hospitality industry that specifically
impact of COVID-19 on training policies and employee retention. The latest investigation was
carried out at Ozone Coffee Roasters. This café is based in London and runs its small business.
The government took the initiative to disconnect people from COVID 19 so as to prevent social
distancing. The company of Ozone Coffee Roasters has clearly been affected by this, as you

must close your cafe before the lockout ends. The present thesis explores the effect of COVID-
19 on the award for Ozone Coffee Roasters in terms of human capital.
Aim
The aim of this research is “To examine the impact of COVID-19 on training policies and
employee retention at Ozone Coffee Roasters, London.”
Objectives
 To determine impact of COVID-19 on the hospitality industry.
 To analyze the influence of COVID-19 on training policies at Ozone Coffee Roasters.
 To determine the influence of COVID-19 on employee retention at Ozone Coffee
Roasters.
 To make recommendations to Ozone Cafe regarding training policies and employee
retention in light of COVID-19 pandemic.
Questions
 How COVID-19 impacted on the hospitality industry?
 What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?
 How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?
 What are the suggestions to Ozone Cafe regarding training policies and employee
retention in light of COVID-19 pandemic?
Rationale of Research
The initial description for this analysis is to gain an appreciation of the many
developments in the hospitality sector resulting from COVID- 19. Overall factors were intended
for the department of human resources as it is very challenging without any activity for them to
deal with workforce. The researchers' interest in developing their skills like communication,
analysis, technical skills, analysis, presentation experience, group work skills etc. is another
important motive for conducting this study. Such skills will certainly enable researchers to
achieve a successful response.

CHAPTER 2: LITERATURE REVIEW
Literature review refers to the useful and valuable process within a research report
because it will support investigator in collecting of secondary data regarding the topic. There are
different sources that will be require to use by researcher for collecting secondary data such as
books, articles, journals, publication research etc. All these sources are effective for researcher in
gathering of secondary data. Main purpose of literature review is identification of research gaps
within previous investigation. Main research gap of current investigation is the impact of
COVID-19 on training policies and employee retention (Barrero, Bloom and Davis, 2020). In
order to fulfill this gap, research questions will be used which are:
COVID-19 impacted on the hospitality industry
On the basis of Holmes and et. al., (2020), COVID 19 has a major negative influence on
the hospitality industry. Under this pandemic, several firms in this field cease operations under
government guidelines. Those who serve are just those with home delivery facilities. Demand for
this industry's goods and services are now very small. The possibility of pollution is thereby
induced. Following the travel bans, quarantine measures and the border closures, several
employees can not able to move to places in order to carried out the jobs which has impacted on
their income level. Impact on the hospitality sector could provide the main people in hospitality
business jobless. COVID-19 has impacted hospitality sector as worst because as comparison to
daily customers visit before spread of pandemic, hotels are mainly seeing the no visitations.
Based to COVID 19 in several areas described below, several various types of negative impacts
are calculated by the hospitality sector:
Inability of pay salary to workers- The employers will not make a profit from the firms
but also have to pay their workers ' wages because they have to live their daily life. This causes
the employer to face two-fold problems. First businesses have to shut down or no business
demand and also compensate the workers number. This culminated in a circumstance such as a
lack of payment.
Behavioral changes in customers- In the consumers, behavioral chances in context to
enhanced the anxiety and consciousness will have to addresses through large players of

hospitality sector and the small firms and will needs required changes. With consumers are
conscious, firms will have to monitored more strictly. It enhances liability and responsibility of
managers in context to develop relationship with consumers.
Heavy loss of earnings- All companies operating in the hospitality industry lose
significantly in terms of earnings. Here the government has instructions on social distancing and
quarantine, where no one has an essential excuse to leave home. This makes it impossible for
business owners and employees to continue operating and not even customers to use same thing.
What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?
As per opinion of Clare Brown (2020) The pandemic COVID-19 has had an enormous effect
on the way company work and learn. Companies try to keep up with new products / services by
reaching clients and re-structuring modes of work in context to evaluate influence of COVID-19
on training and development policies of employees, interns within organizations. Likewise,
training and development members try substitutes to face-to - face preparation and social
distance. Businesses are suddenly sponsored by COVID-19 virus which forces individuals to stay
in their homes. Ozone Coffee Roasters believe they have tools they have to enable workers to
function seamlessly from home. Yet now work from home has become a norm to many men,
there are cracks on the foundation. The companies are struggling to fulfill remote workers'
demands, from the lack of coordination to lack of inter-personal communication about how
employer should handle remote work situations.
As contrary to it Larry Emond and Ellyn Maese (2020), stated that Ozone Coffee
Roasters also conducted a survey to determine the impact of COVID-19 on corporate education
to recognize pain points of the members of training and development in the current situation.
Crisis management teams, task forces or committee organizations have been established with
response tailored to particular geographical areas. Similar task forces periodically provide advice
and information on principles of COVID 19, prevention, administration and hygiene standards
for members, administrators and front-line workers. These teams are focused on business
continuity procedures and strategies to direct ongoing activities and predict potential reactions to
the future events. Providing the training and development to staff members is helpful in
enhancing their knowledge as well as the core competencies. In the situation of COVID-19,
employees are working from their homes with proper safety but company face the issues about

provide them training. E- Learning and E- development both are the effective ways through
which the company can able to provide the training to its staff members online at their homes. To
fulfill the requirements is main priority of the company. In situation of COVID-19, Ozone
Coffee Roasters will provide its services to customers at their homes by maintaining proper
hygiene as well as safety.
How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?
According to John Cannon (2020) In times of crisis, management of talent invariably
presents certain dichotomies that focus on unpredictability. Events like this begin very suddenly
and can end abruptly, but constant adjustments and lasting consequences must be handled. While
companies tend to be recover by cycles, talent needs to be placed in a productive position during
and after phase. The security of employees was made the main focus and HR teams partnered to
identify means of preventing safety as well as social compliance at continuing operation.
Coronavirus crisis helped to shine a light on HR 's value of keeping workers engaged, inspired
and safe. Work from home concept and minimum staffing conditions are, however, expected last
for a while. Very nature of and transmissibility of virus have shown that for at least one year,
social distance will be the new normal. This means that HR practices like recruitment, boarding,
training and retention of staff members will be affected by the pandemic.
As contrary to this, Carol Evenson (2020), retention of employees is necessary for an
organization to enhance the profitability and better reputation of business. For retention of
employees, The Ozone Café should develop as well as follow the effective retention strategies. It
mainly consists the executing the new technology for an instance providing the routing software
and the others. In the COVID-19 situation, it is necessary for an organization to sustain the
employees at workplace by providing them different ways such as onboarding and orientation of
new employees, employee compensation considerations, set up the mentorship programs,
wellness offerings and press. These all are the effective ways to assure that business can able to
sustain the talented employees at workplace for longer time period.
What are the suggestions to Ozone Cafe regarding training policies and employee retention
in light of COVID-19 pandemic?
On the basis of Marsden and et. al., (2020), there is a need to company to provide the
effective training to employees so that they can able to sustain at workplace for longer period of

time. It is necessary for Ozone Cafe to find out the effective training methods that need to be
provide to staff members in COVID-19 pandemic situation. It is requiring workers to attend to
HR or management confirmed cases of COVID-19-either of themselves or of family members.
The patients normally have to stay home for 14 days and/or until a physician has cleared them up
and confirms that there is not any COVID-19 diagnosis. Company should isolate diagnosed
employees at work, disinfect immediately any objects that have been affected; trace contact with
other staff and clients and notify the exposed persons, without releasing diagnosed employee's
name. Maintain the open communication lines are formal way to explain the practices which are
necessary for sustaining the staff members. It is necessary that employees should be feel that
they should come to managers with questions, concerned and the ideas. They should be
expecting to honest and open regarding improvements in the performance level. Corporate
management frequently communicates on a daily, weekly or available to address the response,
guidance and policies of organization to COVID-19. Many publish FAQ guides and many
include linkages to government agencies as well as external organizations like CDC's, WHO,
local government and the outbreak maps. Ozone coffee roasting training opportunities is rapidly
expanding. Many of them involve managers who have the task of supporting Coronavirus
containment, of responding to staff requirements or concerns, and of communication of policy
and prevention like practices of hygiene. But COVID-19 specialized training programs are also
being developed by CHROs for safety professionals, maintenance and recreation staff.
Literature Gap
Impact of COVID 19 on training and retention of human resources is one of the major
flaws in an investigation. In the previous study impact of COVID 19 is reported but there is a
lack of information regarding COVID 19’s impacts on an organization's training as well as
retention practices. From doing literature review part, there is bridge gap in this. This gap
research questions are followed because they help researchers to meet the research gap and to
easily reach their research objectives. It is related to determine the impact of COVID-19 on
training policies and employee retention at Ozone Coffee Roasters but this has been examined
that COVID-19 also impact on the profitability of an organization.

CHAPTER 3: RESEARCH METHODOLOGY
Research methodology is defined as a process used primarily for the collection of data
and information for efficient business decisions. This helps to collect and analyze data to achieve
a positive outcome. This approach aims to demonstrate how research questions and issues are
effectively and consistently solved. The investigator can save time by addressing all the issues in
a timely and correct way. The methodology of study helps to explain the analytical behavior of
study. For any research that allows researchers to perform research in the best way possible,
research methodology plays a key role. The researcher used research onion in the light of current
study to efficiently carry out all research activities. The research onion was developed through
Saunders et. al. in year 2007 to explain stages by which researcher should pass when developing
better methodology. This is an extension of research method tree. It consists mainly of a number
of layers and methods defined as follows:
Figure 1: Research Onion

Research philosophy- It is assumed that this is possible to gather, analyze and use data
on phenomena. In particular, it requires different measures and the need for effective research
activities. It's the first step in the investigation process, which sets out clear directions and
directions for conducting entire research. Furthermore, research philosophy is seen as a
collection of principles and theories that will also help research goals and subjects in developing
knowledge (Mayhew and Anand, 2020). There is true knowledge on various phenomena that can
help overcome the problems in research. Interpretivism and positivism are two different kinds of
research philosophies.
Justification- For this investigation, the researcher will use interpretivism research
philosophy to determine predefined theory, in order to collect relevant information for the
research. The main reason to conduct this investigation is that it provides the detailed
investigation in the in- depth manner as it is more effective in providing the positive research
outcomes in significant manner.
Research approach- It is considered to be the successful plan showing a variety of
conclusions on the selection, analysis and interpretation of information. Study strategy also
provides researchers and their team members with appropriate guidance to conduct operational
research activities in such way as to provide help in achieving research priorities and targets. The
two primary categories of research approaches used through researchers are inductive and
deductive (Reisman and et. al., 2016).
Justification- In this analysis, inductive research approach has been used as it is based on
the qualitative research approach. The aim of this approach is to generate the meaning from data
set that gathered to determine the relationship and patterns. It does not prevent an investigator
from using the existing theory in order to formulate research questions.
Research Choice- Those are the techniques used by researchers to better evaluate all the
knowledge they obtain. This has two major research choices, first is qualitative, and the
investigator emphasizes the determination of new ideas and opinions regarding the particular
subject throughout this method. This can be done effectively through including the perception
and perspectives of various authors on topic for a valid result. The second method used to
evaluate the data obtained by the quantitative method. In this approach, the researcher basically

uses various mathematical methods, numerical statistics, etc. to effectively evaluate vast
quantities of knowledge (Salem and Abdien, 2017).
Justification- In conducting the present investigation, researcher has been preferring the
mono method that also means that the investigator will use one choice. The researchers primarily
use the qualitative research choice as it is effective in providing the detailed description about
specific research area. It is beneficial for an investigator to use this choice for purpose of getting
the positive outcomes.
Research strategy- This is used as a convenient method used through the researcher to
carry out research work as a whole. Researchers have been tested for a wide variety of study
approaches followed by their specific needs. Case studies, experiments, interviews, methods of
surveys etc. are main approaches. For this analysis, the researcher has been use the interview as
research strategy. This strategy is generally being qualitative research method that consists
asking the open ended questions in order to converse with the respondents and gather the elicit
data regarding specific subject area.
Data collection- The collection of data is a description of quantitative and qualitative
methods used to capture, interpret and derive information from data systemically. This is a
technique for gathering raw information for particular sample and this raw information is
processed further using different models to provide well-articulated data. The information
extracted from the data set is further used to decipher critical insights which help in conducting
an investigation. Resourceful as well as reliable information is most important element in the
collection of data. The data is analyzed using statistical instruments to enrich analysis with
unified data collection (Thomas and et. al., 2020). There are primary and secondary two different
data collection methods. The sources of using the primary methods are questionnaire, interviews,
observations and others. Other than this, the secondary sources include books, articles, journals
etc.
Justification- There has been both data collection methods used. In the primary research,
the researcher uses the interview method to take different respondents' opinions on the specific
area. This is time-saving and cost-saving. Secondary data, by considering various sources, such
as books, papers, journals etc., have been used in the literature review section.

Sampling technique- The sampling is defined to be efficient means by which researchers
accurately pick a sample population from the whole population. In general, there are two kinds
of sampling techniques that researchers often follow when carrying out their study. The
probability method says that the person gets an opportunity to be chosen equally. By comparison,
each person belonging to the sample population has a corresponding probability to be chosen in
non-probabilistic sampling methods.
Justification- For this investigation, the investigator has followed a non- probabilistic
sampling procedure. In this method, convenience sampling method has been used and select 5
respondents to take the opinions regarding specific subject area (Vagal and et. al., 2020). The
main reason to use this method is that it gathers the data that available to pool of the respondents.
This sampling method is economical and uncomplicated in nature.
Time horizon-
Milesto
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Projectiv
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Activities
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M1 Project
formulatio
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Project
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M2 Literature
Review
M3 Methodolo
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M4 Data
Collection
and
Analysis
M5 Discussio
n of the
results,
including
reflection